Twin Lakes Pet Resort - Paris, Illinois

Angelina J

We had a great experience there. They were easy to work with and spelled everything out for us. I enjoyed watching my fur baby on the camera. She quickly adapted to the routine and I could see her excitement. Glad I was able to enjoy my trip knowing my baby was well taken care of. We were able to bring our own food, treats, blankets and toys to make her comfortable.

Penny

They took excellent care of our dog last month, however we're full for an upcoming booking. Fortunately Charleston just opened Pet Paws and were able to help us.

Trisha Vitale

My pups LOVE Twin Lakes Pet Resort! They are so excited each time they visit for daycare or grooming! We are so lucky to have them in our community.

Riley

Highly do NOT recommend this place. I booked 3 months in advance and uploaded the vaccine records. The DAY of drop off they contacted me to let me know that my vaccine records won’t work because we got the Bordatella shot at a vaccine clinic and not his actual vet’s office. Unbelievable the lack of communication at this place. Now I have to cancel my plans because this incompetent place reached out to tell me this the DAY I was suppose to drop off my dog.

Tammie Hughes

Love that they offer the self doggy wash. So easy and convenient. Bella was very happy and so was the momma. ?❤

Lisa Brinkerhoff

My dog receives great care, and staff really cares about the dogs. She loves the staff. I love I can view her to check on her. This is so reassuring as a dog owner.

Gina Scrubs

CUTOMERS BEWARE!!! My Name is John Jones and I live in Paris, Illinois. My wife and I have used Twin Lakes pet resort on a few other occassions and was very pleased. BUT last week we had one of our dogs groomed and they did a great job. BUT when I went to pick her up I was charged a 45.00 late pick up fee. This was the first time we had used Twin Lakes for grooming.

1. When we scheduled our grooming appointment we were not notified of their policy on pick up time.

2. When they called me to pick up our dog they never mentioned anything about a late pick up fee .

3. I was busyt at the time they called me and told me our dog was ready for [pick up so I actually got there as quick as I could which was about 1.5 hours after they called.

4. when i picked up our dog the receptionist told me at that time ther is a 45.oo dollar late fee. I did not say anything but the receptionist could tell by my look of disgust that I was upset.

They took my debit card and proceeded then to tell me that if there was other arrangements made they would have had a discount on holding them longer than 30 minutes. But because there was no arrangements made I have to pay the 45.00 late fee which is 15.00 per 30 minutes and that there is a sign posted on the counter stating that.

5. the sign on the counter is on the far right side of the counter next to the window and is an 8.5 by 11 sheet of paper with average size print and the page is completely full of their rules on this. but the problem is it does say attention groom clients in about 1/4 inch font. I am not sure that anyone new to Twin lakes would even take the time to read it mainly because it is kind of out of the way and does not look important now that I know it is there. I did take a picture of it so I would have it for future reference.

There young lady that was working the same day as this receptionist was.... when I was paying the bill merely out of the blue said "She does not make the rules and there is a sign posted"
I believe that was said just to rub salt in the wound.

I believe this was done intentionally to get more money out of us and I would have been more than glad to pay it if I would have known anything about it prior but it was just done out of spite I feel and not sure why!
Could they not have seen this was our first time as a grooming client and maybe just charged us a small fee or even just make an execption and tell us next time we will be charged .
I am writing this review so that maybe someone else that does not know about the late pick up fee and IS NOT TOLD ABOUT IT in any way at all MIGHT AVOID THE SITUATION.

I really thought after I told the receptionist about my concern about this and that I intended to talk to DEE BURGIN about it ,,,that I might get a call from Twin Lakes pet resort but I did not.
We will see if they even respond to this and if they do I will write a follow up but for some reason I dont think they will .

CUSTOMERS BEWARE OF THE SNEAKY LATE PICK UP FEE AND BE READY TO BE TREATED AS A CUSTOMER THEY DONT CARE ABOUT.

John Jones

Camille Costakuglin

Love this place! Very clean and the staff is excellent with customer service. My dogs pull my arm off racing through the front door so I'll say they give TLPR an A+!