Yuma Pet Hotel and Resort - Yuma, Arizona

Cindy

We stopped in today to give our dog a meet and greet. The guy that answered the door was swearing and very hyper as he had just been bit. Our girl normally loves daycare but when. My wife took her in and did the paperwork they had taken her.by the time we got her back she was very scared and had to console her most of the day. Not recommended by us.

Scott Little

We used Yuma Pet Hotel twice in February for daycare of our three dogs. The facility was clean, the staff was friendly, and the cost of $15/dog was very reasonable. It's tucked away in an industrial area but we were able to navigate to it without problems.

Amber I

Boarded my senior dog here and they called me the next day to tell me that she fell out of the bath. I do appreciate that she didn't come home stinky, but now that she is hurt..the bath just wasn't worth it at all.

adan franco

This weekend I left my dog here and all I can say are positive things about this pet hotel. I was nervous at first because I had never boarded my dog before but he did great here. The staff was very friendly and even sent me pics and texted me when checking in on my dog. I will be using this pet hotel again for sure when I visit Yuma.

rianna cota

I will never take my pet here again. Does not look like any of the pictures online. I was told from the beginning by the young kid upfront that he was going to send me updates with pictures and to just text the number that’s posted upfront by the door. I did and it took them hours on end to respond and with pictures that looked like my dog was just in dirt!! I felt so uncomfortable that my dog was in there so I had to take him out early and leave my work event.

I had given the two young guys upfront my feedback that I thought there would be updates (just like they said they were going to do) and instead of me even finishing my sentence I was interrupted and he said that’s not their job or responsibility lol all I wanted to get across was that in the beginning to set the expectation with the customer that you might not be on your phone to send updates. He was extremely rude, didn’t care what I had to say and couldn’t fully confirm whether he actually gave my dog his medication the night prior. All I wanted was to confirm that information and no response. I do NOT recommend this place at all. The smell when you walked in was horrid and doesn’t seem clean. Wouldn’t recommend taking your pet here.

Susan Sneed

The place is clean they offer a bath they send pictures and it’s a neat spot with playgrounds in different fenced in areas for outside play for different size dogs. It seems to be a pretty good boarding facility when I was inquiring about it the week before I said several people come in that look like daily users for daytime, pet care, and I would definitely use this place again. The people are knowledgeable and really nice and listen to me yammer on about my animal with such patience (I was stressed as we were headed to LA for the week for a funeral).. and I can tell they really like the animals so that’s a good thing!! Also oriced WAY better than a couple others in town!! I think I would use this place again for sure.

Randy C Feaster

Wednesday July 21st, 2023
I have 2Jack Russell’s that I was taking to the day care service at Yuma Pet Hotel after experiencing unusual behaviors ( having to pee as soon as I got out the door, peeing and pooping in the kennels on the way home, and foaming out the mouth from dehydration,,) from my dogs when leaving the day care facility,
I called Yuma Pet Hotel when I got home, I shared my experience with the female that works in the morning’s , which I thought I always had a positive experience with her, I told her that when I picked up my dogs at 5:51pm that day,( I asked the boy who brought my dog’s out to me how was their day and behaviors, he wouldn’t answer me just walked off ignoring me and my concerns.) I asked her if he was deaf or couldn’t understand me, she replied that he couldn’t speak English, so I said that he must be illegal resident, she then called me a Racist, and shared some negative feelings towards me, I asked for the owners names and contact information she refused and told me that they would be contacting me? They never did as of 07/29/2023
Complete silence, I only gave them one star because I had to to write a review . I would not recommend this place for your pet’s daycare or overnight , they referred to our pets as animals and treated them like animals .
I don’t like to be negative about any small business, but I am left with no choice since the owners never contacted me!!! Lesson learned! Foreigners don’t understand how Americans feel about their furry kid’s!
I hope nobody else has this experience, I did take my dog to the Emergency Hospital!

mawsdang

Went on vacation for a week and needed a place to kennel my dog. This place was great and the prices were affordable. I will use them again.