Viscaya Prado Veterinary Hospital Main 1141 Country Club - Cape Coral, Florida

Aurora Arencibia

La Dra exelente. sólo un poco de demora

mariasmusic100

Excelente .

Dawn Verschaeve

After finally being noticed that I was in line to check in, I waited for almost 45 minutes asking two times when we would be seen. The vet tech finally came out to take us back and was so rude. He never said hello, never smiled, barely said two words. Finally, the doctor came in, and I must say she was polite and friendly to all of us and good to our dog. He had a yeast infection in his ear so they cleaned his ear and put medicine in it. I thought $230 was quite pricey, $91 just for the office visit alone. Maybe that is the going price, I don’t know. But I think I need to check around town for some prices for future vet visits. I can tell you there seems to be a lot of office staff, I would say more than needed.

Ang Lorino

Update: got off the phone with the “Office Manager” who said there’s nothing she can do except fire the employee that quoted me wrong. Kind of low, I feel like maybe settling this dispute would be less impactful but oh well. Was told the head doctor would call me today before the day ended and guess what, they dropped the ball again. Please do not waste your time here. They only want your money.

I actually never share negative experiences I have at places because I always assume it’s not their standard however, this one I’m gonna have to speak on. My dog experienced a seizure so I called to get an idea of what the process and prices are like as I am tight on finances at the moment. I was quoted the visit fee, $95 and the minimum blood work would be just $75. The girl on the phone actually made me feel really good and confident about everything given the traumatic experience I just had. I went in for the appt and everyone was great, all the techs were so good to my dog and the doctor was so good at helping me understand what the issue may be. I go up to check out and almost $400 pops up on the screen…I said I was not quoted this much. The tech got another lady who just kept telling me no one is here to help resolve the matter. I told her I was only expecting to pay about $200…and she said well I can pay that and we can send a bill. I said no thanks, I’ll pay the $200 because that’s about how much I was told I would have to pay. I expressed my disappointment and admitted that I chose this place because of the great feedback I’ve heard and the price given to me just two hours before. I was allowed to pay the $200 and was told that I’ll be called about whether they’re going to send me a bill…what a scam.

Heather Grunder

The disrespect I get from the front desk, call center, even the first vet I took my puppy and two elder dogs too was ridiculous. First you sit on hold for 15 minutes in a call line which is fine, they pick up the phone (you can hear them pick up the phone) and you automatically get put on hold and I sat there for 10 more minutes. I called again and had to sit again the call line. I asked a simple question and the call center lady answered so rudely and when I called her out on it she got all defensive. The vet I had the first time at the main office was rude, I was feeding my dog school lunches, the 15 year blind and deaf dog we have, she said we were drug seeking for her, and she needs her teeth pulled, because she is in pain. We aren’t going to spend 1000s of dollars on an elder dog and go through that pain. Now when I went to the del prado doc fix the vet staff and front desk were so polite and understanding but how I have to deal with the call center and main vet when I have surgeries or emergencies, I think I that ruins my whole experience and will go to another vet

Gloria Jordan

I can't find no words to tell you how happy I am with Viscaya Prado Veterinary Hospital.
We have been customers for over 15 years .. Doctor Knoll, Mckelvie, Freed they all are magnificent but Today new doctor Trevor Altman was the star of this team. Today, a day after Hurricane Helene ..the hospital is really busy, so is our roads and our town. I have to salute and admire his professionalism, his ethics and all his faith on save and find the best solution, without killing us or gouging with charges and extra fees on our hospital estimate for my kitty cat Lily. I just want to let everyone know that they do open after hours from Monday to Thursday even when Google doesn't showing that they do as a emergency services. As a business owner I really appreciate when customers are leaving good reviews on my page. I am paying back. Thanks Viscaya and Thanks to all of those amazing staff

Deborah Eckdahl

we went in because we want our dogs teeth cleaned. We went to another dentist and we had an bed of approximately $2000 and we thought we could get it less money. We told the doctor about it. We told the doctor said our dog has something called disintegrating teeth. They disintegrate the gum line. I asked are you sure you can do that? He said yes. I was very clear. I said because the veterinary specialist dentist said that it is very specialized. he said they could do it. But they’re gonna clean his teeth and then whatever needs to be done. They’ll take care of it. I told him we really don’t need his teeth cleaned. They were clean a month and a half ago. We just wanna make sure that they’re pulled if you can do it he said we cleaned the teeth doing needs to be done. don’t worry about it. Long story short. We go to pick them up. It cost us $400. They couldn’t do anything to them because of the deteriorating teeth. Which we told him about. So it costs $400 for nothing. I really resented that I think anyone would especially since I was so so clear about it asking him several times are you sure and he answering back? Yes yes and yes. what he was basically saying is, give me your money and get outta here.

Bailey Ingersoll

Best veterinarian around. Great staff, great doctors. I take 9 of my cats and 4 of my dogs here. One of my dogs is reactive and doesn’t like other dogs and people/men and they always accommodate her and make the process of her visit go very smoothly. She always remains anxiety and stress free during her visits because of how accommodating the whole staff are. All the doctors are phenomenal at what they do and I will continue to bring my pets here and also my foster pets since I run my own non profit. Special shoutout to Dr. McKelvie, Dr. Freed and Dr. Melloh.