VCA Clarmar Animal Hospital - Torrance, California

Jason

UPDATED 9/12 Midday

Spoke to the manager who was able to clarify the costs and offer a reduction in payments due. It doesn’t make sense to pay 6 more months when 3 months of payments covers the services and vaccines I used during my dog’s time.

Still slightly annoyed that the staff have 0 clue about what they are talking about. A lot of back and forth to get to this point (4 calls to this place and Care Club). They should consider a refresh of this policy or lose customers by leaving a sour taste in their mouth.

ORIGINAL:

Like others have stated VCA only cares about money and shows no sympathy towards your pets at all. READ the contract before signing for VCA Care Club. They force you into a one year contract that isn’t pro-rated or given a monthly option.

In my case having to put my dog down due to declining health, they said I would have to pay the balance of the dues on the plan even when I have no dog left to care for.. They said there’s a $50 cancellation fee but then they retracted that statement and said I would have to pay $1200 plus or the balance of $900 for a dog I NO LONGER have. They are money greedy and I cannot recommend this plan.

Shauna Tate

Alex and his team of champions are the best-of-the-best in animal care. They have taken care of my beloved Oliver on and off for all of his life. They are some of Oliver’s and my life’s heroes.

Frank Sanchez

Perfect place for pets. The staff is so nice and friendly. You feel really well taken care of.

T PAPA

All of the staff and the doctors are truly amazing.My babies are very happy being there.

O'Letha Ford

I took my pitbull Sweet Pea because she was having difficulty delivering her pups and they were going to charge me $8,694 to give her a C Section and she died before they did and they still charged me 2,469. My pitbull had one pup alive and I attempted to take care of her but she started thriving less and less. They charged me $400 just to see her and then charged me another $192 for antibiotics instead of telling me that the pup would die before I got her home. They could've just told me that she had no chance to survive. Instead they over charged me to even see her and then charged me another $192 just for antibiotics. And the puppy died less than 20 minutes after I took her away from the hospital. And on top of that, she was bleeding out of her mouth and nose. I didn't bring her bleeding. Shame on VCA. All you guys really care about is money. You don't really care about the animals. I'll never go back. I'm better off keeping my sick animals at home. They have a better chance with me. Smh.?. I guess they believe that only wealthier people should have animals but they can't keep them all. Nor would they. Doctors that don't really care!!!!!

Artemis Grey (Remi)

I’ve only been here a handful of times so far, but every time I’ve come my cats and I have been treated wonderfully. The staff is all so kind and courteous, and it’s clear they really love the animals. They’re also very willing to work with me on the financial side of things since I am not in a super great financial situation at the moment, but they are dedicated to getting my asthmatic cat the treatment he needs without sending me to the poorhouse. I cannot express how much that means to me at a time when I thought I simply couldn’t afford the treatments my cat needs. Thank you, VCA Clarmar, for providing my cat with top-tier treatment and for not making me choose between my cat’s care and making rent.

Autumn Johnson

Fast and safe service. Took our new adopted kitty here to get her first check up and her 4month rabies shot. The staff was friendly and cautious of covid. We didn't even have to get out of the car. We were seen on time and our kitty came back relaxed and taking care of.

Sh T

Oh, my I don’t where to begin, Suffice to note if you walk in this office to have your animal treated for anything and everything you will encounter individuals who will care for your pet as if they were their own, Special recognition goes to Dr. Matsumoto who is so gifted at her craft I’m grateful my animal is her patients, Toni at the front desk who is an absolute delight to interact with each time I need to schedule an appointment, Alex who helps the vets is filled with compassion and embodies what healthcare should be for animals and of corse Kyle who is soft spoken and gentle in all interactions. I am so thankful for these Individuals but every but all the people that work at this hospital are tremendous and my animal and I are thankful for each of you!