VCA Butte-Oroville Animal Hospital - Oroville, California

Gina Jones

The ladies up front are very nice but i lost all confidence in the vets that work here when my dog got a full blood panel a month before she died of Cancer and they noticed nothing. I can’t possibly return. She was only 7 years. I guess its just not enough of a personalized experience for me. They have so many vets cycling through and so many clients that they don’t have the time. I wish i knew before then so we might have been able to catch it earlier and possibly saved her life.

Phil murphy

I had a great experience... Friday March 29th my dog Tango had a critical operation that lasted two and a half hours under anesthesia. He had to be neutered and had various growth and tumors to be removed. It is now Saturday afternoon.. and Tango is feeling fine and is up and about! I'm very grateful to the doctor ,the anesthesiologist and all the technicians involved in the surgery process. The staff was very friendly and helpful from the pre-op appointment up to the surgery.

Ana Can't think of a last name

I went back and forth the last couple of days on whether I would say something or just move on. I can’t move on. I came to California on vacation and during my vacation my dog became sick. His eye was swollen, oozing gunk, and bloody around the white of his eye. So I called around to numerous vets trying to get him in. This vet clinic by the grace of god got me in….theres where the good stopped.

After waiting in the lobby for a half hour after my scheduled appointment they brought me back. They put eye drops in my dogs eye to see if he had any abscess. Even though it was just his right eye that was infected and absolutely nothing wrong with his left eye they went ahead and gave him another eye drop that cost me an additional 100 dollars!!!! Just to say oh yeah nothings wrong with the left eye! The vet then mentioned the possibility of pink eye, but after questioning me she came to the conclusion oh it must just be a food allergy so I asked her, “does that mean he has pink eye” She said no no it’s an allergy, so I asked her “so he’s not contagious then?” I asked because we were staying at a family members house with another dog and I didn’t want my dog infecting him. She said no it’s an allergic reaction to something he got in to I wouldn’t worry about it. 238 dollars later MY FAMILY MEMBER DOG NOW HAS PINK EYE!!!!!!!!! So I paid 88 dollars for the exam 50 dollars for the right eye to get checked then an additional 50 dollars for the left eye that showed NO infection what so ever to get checked! Just for a vet to misdiagnose my dog and now my family members dog is suffering as well!

Before the “owner” makes some B.S. response like “we are so sorry for your experience please email us at this B.S. email that we will completely ignore you, we’re only saying this to make it look like we tried to work with you!” Yeah save it!! You’re lucky I don’t sue your practice!

Stephanie G

Update! VCA commented on this review asking me to contact them personally via email with my concerns. I did so immediately and surprise surprise, they completely ignored me!

I have four dogs and every time we visit VCA for a wellness check, the doctors and nurses are completely uncaring. I brought my 2 year old in today for his first wellness check and the vet felt is back, looked at his tummy for an old rash that had healed, and then left. She didn't check his teeth, ear, joints, nothing. $300 later and the receptionists are writing me off because I complained about being charged for an exam that didn't happen. This place is filthy and unprofessional. I have not had a single good experience and I just moved to the area. Not a good welcome to Butte County at all. The male doctor is super creepy and doesn't seem to know how to interact with dogs at all. The female doctors literally wouldn't even look me in the eye and left after two minutes. I had been waiting for over an hour each visit. This place is a scam.

Edited to add, they removed my review from their website. Good job on transparency, guys! No one should ever trust the health of their pets with you. Seriously the worst vet I've ever used.

Timmothy Copeland

What they lack in compassion, concern and empathy they more than make up for in greed, indifference and rudeness.
Updated after I responded to the owner's response: They didn't have a word to say to me about it. They just wanted their online response to look as though they made an effort to address the situation.

Briana Alvarez

Another misleading business, no emergency services are provided here without an appointment apparently(?). Despite it stating so on the services tab. The woman on the phone directed me to 2 other vets in town and said they could provide me emergency care and both places would not. Update your information so people aren't scrambling for help you don't want to provide.

Kimberly Timmons

Very kind people. Brought my cat in do to a wound he got from a cat fight and the vet was very kind and also informed me about some other stuff that cats can get. I would recommend. This vet

Lexi Disla

My experiences with this office have become increasingly worse since they became vca. Its to the point i cannot even reach the office directly, but have to go through a call center to reach anyone. It took 30 min of being on hold just to learn that they cannot fit my dog in this week for a limited exam of a new injury. I've been taking my dogs here for over 10 years and before me dad took our dogs here for as long as I can remember. I hate to leave as the veterinarians themselves are wonderful and the team there has always been great, but unfortunately it's time.