VCA Arboretum View Animal Hospital - Downers Grove, Illinois

Estefany H.

Totalmente mal servicio, no atendió a a mi cachorro ,aunque me dieron la opción de venir aquí si tenia alergia a las vacunas ,que le pusieron en petco

Carolyn S.

We had to bring our beloved Siamese cat here late one night when he was clearly not well. His prognosis was anywhere from guarded to grave, and I am eternally impressed by the compassion and care that was shown to us. We met with Dr. Sowder and he really spent time to help us understand the possible outcomes, and what treatment would be given in various situations. He was extremely knowledgeable, and explained things in ways that I could understand.

They gave me an estimate and the next morning after night in the ICU they even refunded me some of that estimate when some treatments weren't required. I'm forever grateful for the care and compassion showed by the vet and his team. All emergency vet services are expensive, but I felt that they were very transparent with estimates and trustworthy. As a physician for humans, I really appreciated the professionalism and bedside manner, especially so late at night, and when handling such difficult news at a time that I was very emotional.

I would recommend this emergency vet to anyone whose pet is experiencing a crisis.

David B.

These professionals pulled out ALL the stops in a 5 day effort to save our dear Walnut after he decided to get in a horrific fight with his siblings. While he didn’t make it, they gave him every chance. This is as good of a critical care team as I have worked with, and I’m a physician, so I know what that means. If he was a human, his care would have been $250000 easily. Thank you all for such amazing treatment.

Katarina G.

RUN AS FAR AWAY FROM THIS PLACE AS YOU CAN. If you have care credit, they will max you out! I had 10k limit and they used 9,300 or so. DIABOLICAL! They were so unprofessional and very impersonal. They didn’t explain the treatment thoroughly at all and when I asked for the records and they said it would take 72 hours. I still have not received the records and it has been since January 2024. They almost killed my cat and would not listen to me when I asked them to call the previous place that SAVED his life. They weren’t treating the symptoms. They were making him worse and put a cone on him when that was unnecessary as he was lethargic.no one will greet you when you come in and a candle is lit at all times which means an animal has passed away. Also when you visit your pet, they keep you in a bland room with a mat and won’t check in on you. Forget about calls from a doctor explaining test results.I also had to tell them to clean his little cold, bleak cage they put him in and give him water and food and fresh litter. I brought in specific food for him as he has stomach problems and they never gave it to him. They gave him generic food which made his symptoms worse. These people only care about the money not your animals/family. I had to travel 18 hours to the place that saved him last and they didn’t charge me an arm, leg, kidney, etc. I could Go on and on about how cruel this establishment is but hopefully this will help save some animals/family. This place needs to go out of business.

UPDATE: they still have not reached out when they responded to this review. They do not care to address these serious issues!

Kris (.

When I had to bring my beloved cat Clyde in for afterlife services the staff here was so compassionate from the very second they answered the phone. And once I got there and saw how they'd prepared a little room for him and everything i couldn't help but get emotional. Very good people here and they no doubt love and care about animals. And to be honest it wasn't as expensive as I was expecting an ER vet to be on Thanksgiving day. I'd highly recommend them for any of your emergency pet needs and I won't hesitate to return for any of mine. Thank you all so much!

Wendy M.

Not a pleasant experience, you and your dog are just a number. Not the best bedside manor and I feel there is overall lack of knowledge. Techs took my pets blood pressure wrong and no one could tell us why there were huge discrepancies in the blood pressure readings that day. Did a full panel of blood work and said they would provide the results but yet did not give us the full report with the readings etc..will never go back.

Jillian C.

Our sweet pup Josie was diagnosed with IMHA, an autoimmune disease. Our vet sent us to this hospital. They helped get her stable and we got one more day with her, but unfortunately the disease was too aggressive and we had to put her down. Throughout the whole terrible experience, all of the staff at VCA Arboretum View were kind and gentle. They took good care of our sweet girl, but he little body just couldn't handle it. We appreciated the empathetic care. Thank you

Carla B.

We had to put our geriatric toy poodle down yesterday unexpectedly. He was always a healthy boy, but developed fluid in his lungs and was in respiratory distress. It was a very scary and heartbreaking 24 hours for the family. The staff was incredible, he was rushed to the back right away upon arrival, and was hospitalized during the day. All of our options were communicated to us with clarity, and Dr. Holtgrave’s bedside manner and knowledge was so comforting. Highly recommended for any speciality or emergency needs. Thank you to the amazing staff.