Truckee-Tahoe Pet Lodge - Truckee, California

Janet Vicencio

Wonderful place to leave your pet in the Truckee area! Everyone at the Truckee-Tahoe Pet Lodge is so caring, loving and friendly towards the doggies! My dog always comes home happy and exhausted from playing and having a wonderful time! They also have social media and post pictures and videos of the great pet play time!!

patty ducato

Well staffed, clean and flexible hours. First time for my puppers being boarded. Very positive experience, would definitely board her here again.

Carol Davis

It was the first time we boarded our little chihuahua Wendy at Truckee-Tahoe Pet Lodge and it won't be our last! The staff was wonderful and Wendy was well taken care of. Wendy can be a handful but she got the attention she needed and when we picked her up she was relaxed and happy! We have boarded her at several places in the past and the experience was not nearly as good. Definitely two paws up from Wendy!!

Will Ortlinghaus

They do a wonderful job of taking care of your pet. We feel confident knowing that our dog will be treated with love and care.

Stephanie Murphy

We had to leave town last minute for a funeral and this boarding facility welcomed us with open arms. Their customer service is very friendly and accommodating. Our dog boarded there for about a week.

Seemed all well and good til we picked up our pup.
3 concerning things happened during pick-up,
1. Our dog appears to have lost weight during the stay (looks like she lost maybe 5lbs, she is a ~55lb dog)
2. We called to check in on her half way through the stay and were given some reassuring comments about how she was doing. We asked to buy one of the bully sticks from the lobby and give it to her, adding it to our tab - however when we checked out there was no record of this.
3. We left her with a toy, bed, and blanket for her stay - They returned the toy and found the bed after a second look. They could not find the blanket. They called us back after we left and told us she destroyed the blanket during her stay. It seems odd to me that this was not in the notes at the time that we checked out. What additionally is strange is that destroying a blanket is very out of character for our dog - she is only interested in toys that have a squeaker. The blanket was a $100 Pendleton all wool blanket which adds a bit to the suspicion as it would be difficult to destroy and they have no pictures of the destroyed blanket.

Might use them again for day care but with regards to boarding we’ll be going back to Rover.

Dominique Catteau

Wonderful Team at this place!
Professional and very friendly
It was an extraordinary day care for Figaro.our Jack Russel❤️?
Definitely another day care or boarding here if we are in this area.
Do not hesitate to put your love one here ?❤️

Tatum Tsu

I’ve read many good reviews and personally visited the lodge and decided this is a good place to board Koda.. I was gone for a month and wanted to find the best place to board him, on Facebook constantly looking for his pics and emailing staff asking how he is doing. They all said good things and staffs were wonderful when I met them. However, I picked up Koda today, he looked like he lost a huge chunk of weight (6-9 lbs) within a month, I can see his ribs walking and he feels so boney. I was heart broken and when we got home, he was glued to me and would not let me out of his sights. I was charged about $2.4 k for a month and for a good package with 3 playtimes. I really don’t understand why he is so skinny and malnourished…. When I asked the staff why he got so skinny, she just told me that because he has a lot of playtime… I don’t think so.. that makes me uncomfortable.
Koda is my baby, it hurts me so much to see him so malnourished, and he would always eat anything and non stop. This is not our first boarding. He has never came home like this. I hope this place would give me a better answer and improve the system.

UPDATED 03/28/2023

Cassidy (from the pet lodge) has reached out a day after I posted the review and was willing to pay for Koda’s vet fee and check if he is unwell. Koda’s exam came back perfect other than being underweight (lost 8 lbs in total after the stay) After a lengthy discussion with Cassidy, she was concerned and changed the pet lodge policy for every pet that stays longer than 7 days needs to get a weight check to prevent the same thing from happening again, and afterward I requested some compensation for Koda’s stay and we agreed on refunding $400 out of $2.4K. I’m glad to have talked to Cassidy and she was proactive to make changes to better observation on these long term pet’s nutrition level. I’ve changed my review from one star to four star!

MaryKay McCoy

This place was great when I went with my last dog, but now I can’t even get pricing. It’s not on the website, the phone went to voicemail, and my e-mail was responded with my account is not up to date for this dog (the other one died) so I can’t get pricing until I fill out some form and back and forth. Too hard, simple question.