Tiki tails dog resort - Cape Coral, Florida

Leann Cody

I boarded both of my labs for a long weekend. Dropped them off on Wednesday called on Thursday everything was fine they were eating and no issues. Came back to pick them up on Monday and was told my older lab who is almost 13 would not eat so they switched her food and she had diarrhea. She ended up being so sick it cost me almost $700 in veterinary bills. My vet could not believe they switched her food. They never reached out to me before making the change. No call, no text, no email, no communication whatsoever. My other lab came home with an eye infection which was even more cost in vet bills. Absolutely horrible experience, I would never trust Tiki Tails again & this was not the first time we have used them. I don’t know if they have new management or what but this was not handled appropriately at all.

In response to Tiki Tails Response to me: you offered two days of boarding to resolve this. Why would we want to bring our dogs back to you so we can incur additional vet bills? No way! Also, you did not try to resolve this in additional emails. In fact, my last email was never acknowledged or responded too and that has been well over a week ago.

Julie Ponder

Our sweet Charlie loves going to Tiki Tails! They take such great care of him!

Shoshanna

Had an awful interaction with the angry mess of an owner. She literally threw a fit in the waiting room. As an animal lover, I don't think any pet should be left alone with someone like that. Went to make a review to warn other pet owners, and was confused to see they have 4 stars as I've heard (and now seen) awful things about this place. Then, upon further inspection I see that every google review under 5 stars receives a personal attack. Seriously, go on google and look for yourself! No wonder people are scared to leave bad reviews! One review even begs the owner not to attack her online just for telling her story about her dog being mistreated. And yup, you guessed it, there was the owner throwing a tantrum down below. Owner threw her fit at me for being 5 minutes late to an appointment. (9:07 by the time she showed up.) I didn't speak but once to quietly apologize and try to leave, but she continued her angry rant. Gosh she was such a mess. I gave her time to call and apologize, as I was sure this wasn't normal behavior, but nope. If I receive an online attack trying to turn it on me, I will gladly voice what was said to me. I only spoke once to apologize for being late. How I was treated was NOT okay. Protect your pets!

Kim Kopp

Highly recommend Tiki Tails daycare and boarding. They have created a fun and safe place for dogs to play and socialize. Each of their associates is professional and caring. Can't say enough positive things about them!

Zachary Bogardus

We love Tiki Tales! Best in the business service! We know our pooch is loved and cared for as much or more than when he’s home.

Peggy Cahoon

Maggie Mae loves going to Tiki Tails to play! The staff is very interactive with the dogs and we always pick up a happy dog who I sometimes think she would rather stay and play longer! The staff is great! Groomers are very good!

Matthew Holmbeck

My dog Whiskey LOVES Tikitails. He gets excited every time we pull into the parking lot.

Emily Hendrick

Tiki Tails is a great place to bring your dog - for both daycare and long-term boarding. They post stories to Facebook so you can get a peek into the day and they are starting to set up webcams for when your dog is there so that you can see on your own. Everyone there is friendly and attentive and I feel safe leaving my boy there.