The Velvet Touch Pet Salon - Hinsdale, Illinois

Kayla F.

I had a great experience here! The staff was attentive and warm. My dog was a new client and the groomer asked me great detailed questions about what I wanted for my dog. She did exactly the cut I wanted and listened to my directions. After some bad grooming experiences we will definitely be coming back!! Here are some before and after pictures.

diane S.

I’m baffled by how this place has a 4.5-star rating. Save your money and avoid this place for your dog! I took my dog there three times, and each visit was worse than the last. The first visit, he came home with a tick; the second visit, he was bleeding around his private area. The third visit ended with him needing an emergency room visit the next morning. His colon was inflamed due to extreme stress.

When I arrived at the grooming salon, I heard him crying while a staff member brushed him too aggressively. I understand that curly fur can be challenging to manage, but I brush him myself and he stays calm. It was evident that the staff at this place lacks experience and compassion. Two other dogs were also crying due to rough brushing.

I paid $110 for the grooming, and an additional $155 for the emergency vet bill, making the total cost unjustifiable for a simple haircut. I deeply regret taking my dog here and feel terrible for putting him through this. This place is truly disappointing.

Alicia W.

Love them! A bit overpriced for cat nail trims, but my Ragdoll always comes home looking and smelling great. His fur is always so soft after a grooming.

Gianna S.

I’ve been here 3 times with my puppy to introduce her to grooming. Wonderful people all around, but I don’t think we are seeing eye to eye about her haircuts.. I come with some pictures and they say yeah we can do that, but she comes out differently. Today, it just looks like they took shears and chopped her bangs, nothing is blended like the picture I showed them (especially her forehead). I only wanted her face to be rounded/shaped, but they cut so short. I’ve been upset everytime I’ve gotten my dog and I’m sad it hasn’t been working out 🥲

FYI $75 (+ tip) for the bath, nail trim, cut, and I think ear cleaning and ~3 hrs.

Dean L.

I took my Shitzu/Maltese mix her for a groom, and she was definitely overdue for a cut.

She did have some matting on her legs and chest, and Velvet Touch called me to let me know. I had to sign a release form, and return it to them before they would begin the groom. The form actually explains why shaving may be necessary, and what your dog is experiencing if you haven't groomed your pet properly at home, or before going to the groomer. Long story short, a properly groomed dog between haircuts, makes for a much easier session for your dog. The groomers are the ones that are usually blamed for Knicks, cuts, stress, etc. However, I realize I have to do my part between cuts.

Needless to say, when I signed the form, I was expecting my dog to be shaved down to the skin. She wasn't. She looked fantastic, and they got her in/out of the shop in just a couple hours. This was my first time at this shop. We moved, and were driving her back to the old groomer, which was a pain. These guys and gals are local, and did a fantastic job, without overcharging.

Bonnie C.

We are new to this shop and wanted to share that we are very pleased with the grooming experience today. It is a bit pricey but well worth it. Alexa is very professional and a talented groomer. Our boy, Baxter, looks so fresh and clean! He’s so handsome!
Thank you Alexa!

Reyes R.

Went for the first time this weekend, and this time a year my dogs were pretty bad with patches all over because of this season blowout… velvet touch did an amazing job with both of my dogs. Thank you! -Ramona

Walt

Excellent. They take wonderful care of our dogs. We have been using them since 1992. Complete confidence in their abilities and safety protocols. Very patient and gentle with older dogs. We are very thankful for their dedication to the highest standards.