The Recovery Village Miami at Baptist Health Drug and Alcohol Rehab - Miami, Florida

Madison W.

Kettlyne is wonderful. Been seeing her since 2022 and she takes care of everything and more. Can't reccomend her enough!

However... I've been trying to call for the past week and a half, and have even showed up physically to schedule an appointment, but I was met with many missed called and a locked door instead. No answer, no email detailing temporary closure, nothing.
Just disappointment and frustration.

victoria s

been coming here since december 2023. kettlyne was amazing and all was going great until i had an appointment. the doors were locked and the place was boarded up. tried to get in contact MULTIPLE TIMES with the office for almost TWO MONTHS and no one is answering the phone.

i would’ve given it two stars because of kettlyne but this is my medication on the line. searching for a new psychiatrist now is going to be a pain in the butt on top of having to go to my primary for a refill or two until i can get one.

Melissa Rojas

It's extremely unfortunate that Christina is running the front desk. If you never want to get through to anyone when you have an issue, make your appointment here. When people call this office, they are calling about their mental health, not calling to order a pizza. Her lack of responsibility and consideration for patients' mental health is incredible. Only reason I'm leaving 2 stars is because the doctor is actually amazing. But the receptionist is IMPOSSIBLE. NEVER picks up the phone, never schedules the follow ups when the doctor sends her the follow up information. Never returns a call or responds to a voicemail. I have literally missed THREE appointments because she does not log them in the system, (when the office is always empty and she just sits there) I have had to come in person to see if they were even still open. I ultimately had to find another doctor (even though I was very happy with the one I had at this facility) because what good is a amazing doctor when you can never see her I am never one to write reviews, but this is just beyond anything i have ever experienced and no patient should have to deal with this. very disappointed, can't believe someone like this is working for Baptist.

Terry Lipscomb

The staff are very caring and are also very knowledgeable about the disease of addiction as well as mental health I would recommend this facility to others

Julie Suarez-Villamil

It was a nightmare. She has no empathy what so ever and my daughter was in crisis and it made matters worse. Please if you need to make an appointment be sure it's not with Ketlyn. Lastly. The only reason I am giving her one start is because I am forced to if not I cannot submit my comment. Ketlyn deserves absolutely nothing and she not be working with patients specifically when they are in crisis.

Haley Owens

rarely got an appointment and when i did i was in and out barely heard by the actual doctors. love the nurses/receptionist area ppl they made it worth going tbh. i would list issues and be told to just keep trying the same regime that wasn’t working for over a year by the time i realised i wasn’t getting anywhere i just stopped all contact and moved to another facility

kc

Don’t waste your time here. I called about a month ago to schedule a follow up with my psychiatrist, only to be told that they DELETED my entire profile because apparently, their finance department has been trying to reach me to make a payment. I just had to ask what phone number they were trying to reach me at because I never received any type of phone call and they proceeded to read out a phone number that wasn’t even mine. After I said that isn’t my phone number, they immediately transferred my call to another department and completely ignored what I said. I was ignored whenever I brought up that situation and was never able to contact their finance department to solve this problem.
Anyways, I was able to schedule another appointment an entire month later. I was already running low on my medication. I called and asked if the appointment can be done through telehealth and I was told yes. I sat by my phone for an hour waiting for a phone call, even waited in the Nobu app as well. This appointment was extremely important to me because it meant going cold turkey off my medication if I missed it. Never received a call. I called and asked what happened, they told me my appointment had to be done in person. Never once was I told about this. I was absolutely upset.
I called the next day and told the lady at the desk about my situation, only to be met with attitude. I said I needed an emergency prescription. She said the psychiatrist will get in contact with me soon, only for a whole week to pass and nothing! Needless to say I had to go cold turkey off my medication that i’ve been taking for almost a year! and I had to find myself a new doctor as fast as I could.

These people do not care about their patients. Search elsewhere. Literally anywhere else

Tim Jones

The staff here are all very helpful making you feel like a person not a number. Dr Rohaidy takes time to listen to you and you never feel rushed. The patient portal is great and has lessons in life skills and relaxation. You can access the therapists here and have a place to ask questions. Overall this is much better than average facility that has my recommendation.