The Paw Depot - Boca Raton, Florida

Gabrielle de Aquino

It's hard to write this review because I have been a loyal customer of Paw Depot for years. I really appreciate Matt and his wife who are always so kind. The last time I dropped off my pet for a grooming service I was not happy with how it turned out. My husband dropped her off and I asked him to please explain in detail where not to trim as I was wanting to do a high top ponytail on my little girl (I also sent my husband a picture, on what to show the groomer, so he had an idea) I had been letting her hair grow for a long time to be able to put her in bows etc. she came back all of her bangs were cut off, as well as the top of her hair. I was upset, but hey it grows back, not the end of the world. Yesterday we went back for another grooming service, I allowed her hair to grow back again. This time I went myself to not only explain but to show where I didn't want trimmed, how long I wanted it etc. The groomer was kind and nice, but asked if I could speak in Spanish. I know I look Latina, and I speak Portuguese, but I'm my first language is English. Still I dried my best to speak Portuguese/Spanish as the languages are very similar. I also showed with my hands where not to cut, and nodded my head no. I called to check in on her because it had been over 3 hours. After some time we got a call back and was told to pick her up. Her bangs where gone again, he didn't cut her bangs nicely, he chopped them straight across, it looks sloppy, all the top of her hair was gone again. I asked for a 7 trim length, ended up having to get a 5 trim because he said a 7 would be too hard on a Yorkie. He brings Bella out with his headphones holding his phone, obviously on a call. I am not trying to be harsh, but it just seems like the outside world has because more important then work during work hours. It leads me to think; were you paying attention? Do you remember our conversation. Not every owner wants their dogs to look the same. There are different types of dog haircuts, the cuts are basically all alike. I would totally understand if i said, "oh just do what you believe would look best," but I communicated, I showed him on Bella where not to cut. It just makes me upset. I am well aware that her hair will grow back yet again, she is healthy and alive and that's the most important. It's just unfortunate to have the same mistake happen again. I work in the beauty industry, and listening to your clients is key!

Lisa Obrien

I’ve been taking my dogs here to get groomed for years. They are by far the best with reasonable pricing. I highly recommend bringing your dogs here!

Courtney

Had a wonderful first experience with Paw Depot. I had my dog groomed and it went perfectly. Not only were they professional and accommodating while booking my appointment, the groomer and her assistant were phenomenal.

They took everything I told them into consideration and even made a point to call when they had an additional question regarding the hair length. I will definitely be returning and recommend anyone looking for a quality groomer. Your pup will be in great hands!!

Thanks Mary & team. ?

Audrey DeMoss

Just had my 13 yr old dachshund Allie groomed. First we talked about what I wanted done, her health, her personality and Trish got on the floor with Allie to get to know her some. Trish did a wonderful job and I am so pleased. She will be Allie's groomer from now on. Highly recommend for sure !!

Steffi Konstantinou

I had such an amazing experience with Al the groomer!! He understood what we needed for our dog and delivered exactly what we were hoping and expecting, 100% satisfied and with no second doubt would highly recommend Al!! Thank you again

Linda E Prentice

Excellent grooming of our dog Charlie. Helpful, informative nutritional advice from Tricia and Matt. Wide variety of stock and all things dog related. Pawdepot is a treasure trove for your fur baby. Highly recommend all the services Pawdepot offers. If you haven't visit Pawdepot you need to! Your fur baby will thank you! Our Charlie did!

Mercedes Manso

The groomer Daniella did a great job with my fur baby. She was so kind and patient with my pup. Im very happy with the final results. Will recommend this place to friends and family

Marilynn Branum

We have been getting our pet food from The Paw Depot for years and pick up a couple of toys for our dog every so often. The Paw Depot has Quality Dog food since our dog was adopted and we found out our dog had stomach issues and had to be on a grain free diet. The Vetanerian recommended some brands of foods to try and was not able to find it at our pet store near our house. The first time I walked , I thought they had the best toys. The staff was great and very helpful. It's definitely a hidden gem for pet owners.