The Hamptons of Grovetown Boarding & Grooming - Grovetown, Georgia

Rachel Heineman

Very sweet and kind people and our dog LOVES coming here! They are great with the dogs and they do doggie-daycare. Be mindful of the turn for the street it’s on or you will have to turn around. Great place!

Sarah Floyd

Left My Frenchie here from Friday to Sunday. I can tell she was well taken care of. The couple communicated very quickly anytime I messaged. I would recommend to anyone who needs a place for their pet to go for a couple of days while going on vacation. She came back smelling nice as well!

Cathleen Ann

The Hampton “Inn” of Grovetown Boarding and Grooming customer service and experience exceeded my expectation The new owner’s are spectacular They greeted us shortly after 6am - facility was spotless, welcoming, and the grounds are breathtakingly beautiful! Most importantly is care, and love they showed my fur- babies, and felt like family!!
Ken the groomer texted n shared pictures. And
Both my Huskies never looked so good.
I highly recommend them to anyone
Thank you ❤️

J N

For $50 dollars a day and how beautiful the facility looks on the website, I expected much better service than we received. My husband and I are on the hunt for a boarding facility we trust… this is our review of the Hamptons.

Pros
- Dogs do not interact
- Tour of facility is allowed
- The couple who man the facility seem confident/patient with the dogs
- They don’t seem to board very many dogs at one time
- They are responsive via text

Cons
- Videos and pictures online are incredibly misleading to what the dogs actually have access to/benefit from. I now realize much of the media on their site are just stock videos/pictures.
- The space the dogs are allowed to roam in are relatively small sections compared to the acres they advertise.
- Dogs sleep in regular metal crates, several are stacked on top of each other.
- Observation of dogs are low (ie injuries). My dog started to develop kennel nose (which is normal for her when boarded) but it was not caught by staff until 3 days after the fact. Sore started on 4/27, was not mentioned until 4/30).
- Daily updates are not assumed, and must be requested
- Updates are incredibly vague/lack detail and pictures are very low quality (sample pictures I received over multiple days are included)
- Total amount owed was not provided until the morning of pickup (despite multiple requests) which is incredibly inconvenient due to needing to withdraw cash prior to pickup
- Bath was requested, but our dog came back oily/dirty and seemed to be sprayed with a fragrance
- Nail trim requested, no evidence of nail trim
- Play time with a human costs extra. With the cost, I would imagine plenty if human interaction would already be included. Otherwise the dogs just go from crate to their square of turf and back again.
- Professionalism was lacking. We called first thing in the morning upon arrival and provided our dogs first and last name. The reply was “daycare or boarding”? This was not a reassuring response as our dog was going to be with them for almost a week. Is the staff too overworked to recognize the names of the dogs who will be coming in for the day and why they are coming in?

In summary, we had high hopes but were disappointed. Advice to owners - staff training on attention to detail and communication could go a long way. If staff is under preforming due to being overworked, consider hiring more hands. Additionally, the description and media on the website should reflect the actual area the dogs are sleeping in and allowed access to.

Ty G

I just wanted to take the opportunity to shout out Jeff. He did a great job on grooming my Bernedoodle . His hair cut is so cute. I love the staff there. Everyone is so friendly. This was a last minute appointment to bring him in on a busy day before the holidays and they were able to get him in. This is my second time getting my dog groomed there. Will definitely continue to use them. Thanks yall!

Vee

The owner and his wife was absolutely sweet, unfortunately my Morty was not able to stay with them for long due to his separation anxiety. They did everything they could to make sure he is comfortable and loved and it shows. They are reasonable priced and extremely communicative. Thank you so much for welcoming my Morty into your facility!

Emily Giefer

I wasn’t going to post about them, but as my dogs continue to get sick I don’t really want this to go unnoticed. I booked my two dogs for 10 days at $80/day. When I went to pick them up, it was $980 for some reason, but I didn’t want a fuss so I paid. I don’t mind paying a large amount of money as long as my dogs get the best care. Unfortunately, that is not what they received here. One of my dogs has lost a significant amount of weight after staying there. When she returned, she had diarrhea for two days and wouldn’t leave my side. My other dog has also been throwing up. The only reason I listed the price for this stay, is because for that amount of money I’d expect my dogs to be in great condition and well taken care of. This was not the case, and we will never be returning here. Highly recommend a different facility for anyone who is looking for high-end care for their dogs. I’m very disappointed in quality care of care I have received. Next time we will be spending our near $1000 on a different care plan as I can’t ever imagine bringing my dogs back.

We also planned a drop off at opening as my husband worked earlier that day, and they were not open at the time. We had to work out a different plan for drop off, which is fine. However, we did not receive anything for the trouble they caused. In fact, we got charged $180 more than what I expected to pay, and they kept my dog’s food and blankets. I had to go back for the beds. I certainly wouldn’t do business this way, and I’m surprised they feel this is okay.

Ashley Smith

When I first started bringing all three of my pups here, Howard was grooming and handling the boarding. Every time I picked them up, there were no problems and the grooming was fantastic and he was always nice to talk with!
Ever since he moved the location to his home, hired a groomer and someone to handle boarding its been problems. Last time I picked up my pup from boarding and grooming appointment, he was completely butchered by this new hire! They also lost his stuffed animal and I never get any leftover food back. I spoke with Howard about it and he was ready to let him go because there had been other problems as well, but yet he kept him on staff.
Two of my dogs stayed over the weekend this past weekend and were supposed to be groomed during their stay. I picked them up Sunday and they were not groomed and the groomer said he just couldn't do it because he was too busy. No biggie. Then the lady comes out that was handling the boarding and tells me Howard went up on prices again. Why would you not tell your customers this when you drop your dogs off or what about when customers call for availability? Especially considering they only accept cash or check. This is just not professional or courteous to your longtime customers.