The Gentle Touch Pet Salon - New Milford, Connecticut

Customer Service- The Busted Tank® LLC

Best Doggie Groomers ever! I have been taking my 2 med/large dogs here for over a year and I have to say the people at The Gentle Touch are the BEST! I have one very nervous dog and he still loves going there and feels great after his bath and grooming! It really warms my heart to see both of them so happy after their spa day. Thank you so much for your wonderful, efficient care and convenient service! See you soon!

Axel Ramos

I have been a loyal customer at The Gentle Touch Pet Salon for over a year, and it is with great disappointment that I feel compelled to share my recent experience. During my dog's grooming appointment on 12/22/2023, my pet sustained a cut above her nose under the care of the grooming staff.

What is most disheartening is not the accident itself, but the response I received from the salon. I was asked if I had noticed a scab on her snout prior to dropping her off, which I said NO to given my dog is constantly cuddling me with her face and that is certainly something I would have noticed! The staff not only failed to take responsibility for the incident but went so far as to blame the injury on my dog supposedly rubbing her nose against a cage at the salon. This assertion is untrue, as my dog has never exhibited such behavior before.

I understand that accidents can happen, but the sheer lack of accountability and the staff's attempt to shift blame onto my pet is infuriating. It suggest to me they do not care about the safety of my pet.

It is my responsibility to inform other pet owners about my experience. I would caution anyone considering The Gentle Touch Pet Salon to think twice before entrusting their beloved pets to an establishment that is quick to deflect blame and lacks accountability in the face of a pet injury.

IN RESPONSE TO SALON OWNER:

When we spoke in person as I picked her up, and later on the phone, you suggested that my dog possibly injured herself while being kept in a cage. However, after I pushed back, you went on to suggest that the groomer in YOUR salon was possibly responsible for the injury – a groomer whom I don't know but works for you.

So, yes, you were only honest after I called back to clarify that the gravity of these injuries was certainly not self-inflicted by my dog. Lucy is so gentle and sensitive that the mere thought of her being hurt while at a groomer pains me deeply. I know my dog, and even the slightest pinch or hurt would make her cry! We even found cuts under both her ears, further suggesting that the groomer in YOUR salon was untrained, unsupervised, and clearly unqualified to care for pets!

My dog did not deserve this, and I stand by my truthful review as a warning for anyone going to your salon."

Krissy Maksymiw

I loved the experience of coming here! They were great with my dog and she looks so good! Arlo hates getting her nails done, but now I know where to take her!

K OOO

I’m so happy with the experience my boy had. He’s so soft, smells wonderfully but more important his nails are done and my husband and I don’t have to fight over it?. I will 100% bring him back and I recommend this pet salon. Thank you for taking care of my boy.

Danielle Marques

Wow! How nice, amazing and caring the staff is here! My poor little puppy was so scared and he did amazing and turned out better than expected - this is my new spot for Charlie. We will see you soon!

Gillian Desjardins

I tracked Erica down because of all the TLC she gave to my little Persian kitty at a previous location. So glad I did, and I’m so impressed with the location: great parking and waiting area, clean and bright and smells nice ? . Erica has a gift, she is very calm and professional, and prices are reasonable. Enthusiastic five stars.

jenna leigh

was suggested by a friend to go here, and i was nothing but impressed, the staff is so friendly & professional, made sure my pup was comfortable the entire time. 10/10, definitely found our new spot!!!

Adele Conner

We love this place for our three dogs. Wonderful groomers, flexible, and do great work.