The Doggy Den - Thousand Oaks, California

Heriberto Ramirez

Hoy quiero dejar mi opinión sobre esta guardería, e llegado mi perrita Mimi y la verdad la dejan muy bonita la cuidan todo el día y la bañan y asta perfume le ponen , estoy muy feliz de llevar a mi mascota allí y la dueña Ann , es muy amable y respetuosa y kelinna también es muy amable y tienen las aulas y instalaciones muy limpias y la verdad se los recomiendo a esta guardería en Neuwbury park , y buenos precios se los recomiendo ampliamente

LA VZ

Buenas instalaciones

Ron Drews

The staff at Doggy Den are the best! From the phone call to the evaluation the next day, the service was perfect. These women love what they do, and you can tell that by how they do it. Our dog, Washington, had a blast and came home exhausted. We love the Doggy Den!

Brittany Glant

Really disappointed by our latest visit to the doggy den. My husband accidentally dropped off the food with our dogs food bowls, and mysteriously they weren’t able to find them. More importantly, our dog returned with a pink eye and had lost 1 to 2 pounds. When asking about their food protocol, I was shared a staff member would have had my husband who did the drop off fill out a form specifying how much food to provide our dog: this did not happen. In trying to call back to share this so that their staff members know to ask the food portions, the staff member wouldn’t answer my call. I would not trust leaving my dog here again. When attempting to share our experience the staff member would not acknowledge that my dog had lost weight in their care. Poor customer service and a $350 bill, but more importantly if they aren’t asking how much to feed your dog, if something were to truly go wrong during your dogs stay, this is not a business I would you want to have to deal with. For anyone coming back to this facility make sure they ask how much to feed your dog.

Anirban Dutta

Following up to the owner’s response to my wife’s post ( Brittany Glant) as google wouldn’t allow me to reply to Ana’s message.

We picked up our dog, Fiona, on Wednesday evening, and immediately contacted the owner on the same day, and today (Saturday) to address our concerns. So, contrary to the owner’s claim, we did not wait a week before reaching out.

When I first saw Fiona, I didn’t notice any immediate physical changes, but after picking her up today and weighing her, it became clear that she had lost approximately 2 pounds during her stay. As a responsible business owner, it would have been more professional to acknowledge the situation rather than respond defensively and dismissively. I would have appreciated it if you had simply acknowledged that you didn’t ask us how much to feed our dog when we dropped her off, which I understand is part of your process. That alone would have resolved the matter.

Additionally, we were never informed that Fiona had a pink eye during her stay until we noticed it ourselves and called to inquire, which you clarified that it was from the shampoo. Thank you for that.

As pet owners, we place a great deal of trust in businesses to care for our animals, and it’s reasonable to expect empathy and transparent communication. Instead, we were met with defensiveness and unprofessionalism when we attempted to share our feedback. We reached out multiple times later but our calls were ignored.

It’s disheartening to see this is not an isolated incident, as other reviews reflect similar experiences. The way you handle customer concerns speaks volumes about your business, and unfortunately, based on both our experience and others’ feedback, it seems your response to customer concerns often lacks professionalism and empathy.

This could have been resolved with a simple acknowledgment of the situation, but instead, it has led to unnecessary frustration. I hope you take this feedback to heart and consider adopting a more customer-focused approach in the future. Wishing you the best moving forward.

Ali Fedrau

I just moved to the area and took my English bulldog Gracie here. Blown away. The staff clearly care about our babies - AND they were taking evacuated dogs from the fires. Very impressed and can’t wait for Gracie to go back and see her friends!

Heidi Marusa

My dogs are very high spirited & the staff at Doggy Den can handle them. Fortunately,
They play well with other dogs so boarding works out well for us. We can go on long vacations and know that our dogs are safe and well cared for… Anne did training with them years ago & we were very happy with the results.

Dorothy Sullivan

Our Australian Cattle Dog rescue has some separation anxiety issues but taking him regularly to day care has been helpful. The staff is so good with him; they patiently (& enthusiastically) answer my “how’d he do today” questions!