Tate Springs Health & Rehabilitation - Lynchburg, Virginia

Diana R.

I recommend not choosing Tate Springs H&R for your family member, as I did. Based on some of the other reviews, it appears that something must have changed within the last 6 or so months. I chose this place because it has a homey feel, was clean, and was conveniently located for my mother’s friends. However, I disregarded a lot of things like their fast administrative turnover and the fact that their business manager was “wearing a lot of hats” (meaning stretched too thin to do a good job, in my opinion).

Since I am not local, I had asked that hospice care check on my mother’s condition after her Saturday visitor had contacted me saying she was in the worst condition that she'd ever seen her. Hospice staff called and the facility nurse for my mother said she was doing fine, no changes. That evening I was called by hospice care to let me know my mother had passed away. The next morning, Sunday, I called to ask that her belongings be left in place until Monday morning so certain sentimental items could be collected and we’d donate her clothes to other patients in the facility. There were only three items wanted and two of them were gone by Monday morning.

To add to this, both the business manager and the facility administrator/manager did not respond to my inquiries regarding the balance of my mother’s patient fund. I also pointed out the missing items to them. I tried several times over three weeks via email and voice messages to see how the patient fund would be handled. The agreement I signed stated any unused balance would return to her estate. I received no response from either of them to date (nearly 4 weeks). After all of this, I remembered a number of times that staff members used the same catchphrase that they “tried to call me” when there were no records of their calls on my phone.

There’s more to tell than this but I’ll leave it at that. A bad and disturbing experience.

Eugenia B.

Was no happy at all.
No communication only way we found out anything is constantly going to faculty and hunting down NP who always looked confused. The social worker needs to be replaced asap very lost in her job.
It's a BIG NO FOR ME!

Z C.

I love the staff at Tate Springs. I have seen the staff very involved in the day to day care of their residents. I enjoy the activities that they provide for the residents. I have also witnessed how they handle family members who are going through difficult times with empathy.
Thank you Tate Springs for hiring people who are compassionate and have the residents best interest in mind.
Great team work, keep it up!

Sheila P.

This place has it all. A dedicated staff, beautiful grounds and an ambiance I was not expecting. The staff provides excellent care to the people who stay there. Everyone seems to know their job and that keeps everything running smoothly. There seemed to lot of various activities. Definitely enough to provide something for everyone.

Lori S.

If you are looking for 5 star care, Tate Springs is the place for your loved one! This team makes the process effortless and is so knowledgeable about all levels of care. I am very impressed with their rehab staff and nurses. Kim in admissions is the sweetest person and takes time to go over everything in detail.

BD B.

I wanted to recognize the entire staff at Tate Springs for their excellent care of my late sister Denise N. For almost three years these hardworking caring people helped to make my sister's stay safe and enjoyable. From Penny in the business office to all of the medical and cleaning staff on floor 2A I saw nothing but professional caring individuals. Our entire family was blessed to have these caring people in my sister's life.
Bruce B

Mike A.

The team at Tate Springs were so knowledgable and helpful to me and my family when both of my parents were there. With Kim’s help in Admissions, the process was so smooth. Without Penny in the Business Office we would never had made it through all of the financial paperwork. So appreciative for all the care given to my parents. Thank you Tate Springs.

Christopher H.

I was there for a brief stay a five days. It was enjoyable. The staff was courteous. There were a few issues with dietary sending me a supplement drink, but for the most part it was an enjoyable experience. I will recommend this place to my friends and I too will return if needed. 4 stars for me.