Sunnycrest Animal Care Center - Fullerton, California

Luciano Rodriguez

An update to the response from Dr. Glassberg is on Yelp, as Google Reviews have a character limit, unfortunately.

Original Review:

Unfortunately, I will not be returning to Sunnycrest Animal Care Center due to two significant issues that have compromised the safety and well-being of my dog.

The first incident occurred during a routine dental cleaning. My dog underwent the standard procedure, and without prior notice or consultation, they decided to extract a cracked tooth. With a proper referral to a dental specialist, the tooth could have been saved instead of removed, which was deeply disappointing.

The second, more recent issue involved surgery to remove a mass near her breast and spaying. We chose the higher-cost laser surgery option, expecting a quicker and less painful recovery. However, Sunnycrest failed to inform us that the operating doctor was not trained to use the laser equipment. Although we were initially told the surgery went well, they also treated my dog for a chronic ear infection. When I asked the doctor about the recurring nature of this ear infection, supposedly due to allergies, they were unable to explain it in simple terms. If you cannot clearly explain a medical issue, it raises serious concerns about understanding the problem.

Four days after the surgery, my dog began bleeding as her stitches unraveled. The staff blamed my dog for licking the wound even though she was wearing a gown the entire time, which prevented access to the surgical site.

When we rushed back to Sunnycrest to address the bleeding and early signs of infection, they charged us for the follow-up care, even though the issue stemmed from their inadequate stitching. Unfortunately, the problem persisted, and the next day, my dog started bleeding again. We had to take her to the emergency room, where the ER vet confirmed that Sunnycrest had not properly stitched the wound or effectively cleaned the infection. My dog required another surgery and an overnight stay at the ER. Thankfully, after this procedure, her recovery improved significantly, and the quality of care at the ER was noticeably superior to that provided by Sunnycrest.

While I initially appreciated Sunnycrest, these experiences have completely eroded my trust in their care. Sadly, they have lost us as clients.

Elaine McCabe

Best Veterinarian I've been to. Dr. Dimitra explains everything.
The staff was wonderful. Finally found a Good Vet to take our 11 year old Jack Russell/Chihuahua mix. Will recommend them to anyone I can. Thanks to everyone!!

sab

I’ve been bringing my cat Pickles here for two years and I’m so happy with their care! Everyone is so caring and remembers Pickles every time I bring her in. The facilities are great and I love the waiting room. If you’re looking for some place that truly cares about the wellbeing of your pet, this vet is it!

David Glanzrock

Dr. Blanco, Cameron, and the entire team at Sunnyhills Animal Care Center are incredible! They've provided superior care for both of our dogs, always being thorough, kind, and trustworthy. I’ve never felt more confident in the care my pets are receiving. Their attention to detail and genuine compassion make them the best veterinary team I’ve ever had. Highly recommend them for anyone looking for a vet who truly cares about your pets’ well-being!

Jenni

Please believe me when I say that this place is absolutely amazing. My husband and I couldn’t be more grateful to have found this vet. From the doctors, to the staff, to the environment.. literally everything was and is exceptional. I can not say thank you enough to these incredibly kind and caring people. I hope they know how much they’ll mean to me for the rest of my life. Thank you thank you thank you from the bottom of my heart. ❤️

Stephanie Wenning

I highly recommend Sunnycrest Animal Care Center. The veterinarians, technicians, receptionists, and office manager are all knowledgeable, caring, and informative. We have a 13 year old dachshund with lots of health issues and a puppy. We recently moved and were looking for a clinic that could deftly handle the medical concerns for both pets, and we feel that this clinic meets the mark. Thorough communication, timely prescription refills, and great appointment availability are just part of why we feel well cared for here.

Tamara Calderon

We have been going to Sunnycrest for the last 15 years and I will keep taking my Cavalier King Charles there forever! My family, including my furbabies, have been treated great, through good times and difficult ones. During the challenging times, when my girls got older, they were so patient, kind, and caring, even with my” Over the top concerns” About my babies
Dr. Glassberg And his team are the best I have ever ever been blessed to find to care for my pets.
I highly recommend them to take care of all their fur babies. And, their prices are fair and they frequently try to reduce cost for us as we have multiple dogs, I truly appreciate that.
- T. Calderon (Ina & Jackson mommy)

Pam Losco

I wish my cats enjoyed going to SUNNYCREST as much as I do. It’s like visiting family that you like. Everyone is friendly, helpful and caring esp Erin, Cameron, and of course the bestie Dr Glassberg. I would like my drs caring for me as much as Sunnycrest cares for my fur babies. I highly recommend going there for all your pet needs and seeing smiling faces who actually want to help.