Sebastien's Pet Salon - Lake St Louis, Missouri

Amanda L.

I had an appointment for my puppy today, I walked in and one of the workers at the reception desk just sat there on her computer but never once looked at me or acknowledged me even being there or that she would assist me in a moment that was the first strike! After a couple minutes another lady came out from the back to check us in. She instantly was talking about how “matted” my puppy’s fur was…she is a poodle mix so her fur is curly and long but most definitely not matted! We brushed her daily! There were dogs barking everywhere and my puppy was shaking instantly! The lady then proceeded to take my puppy and look her over more then told me it would be 4 hours…no way I was leaving my baby there for 4 hours with dogs barking everywhere and her so terrified and one lady who didn’t even acknowledge my existence!!! I left instantly with my dog and will never be back!!!! I am not trying to traumatize my puppy…definitely don’t recommend this place!!!

Patty D.

I really love the salon, they take very good care of my long haired daschund Jaikey and l feel confident leaving him there. He looks beautifully groomed when l pick him up and the staff are very sweet to him and l appreciate the care and love they give to him...
Thank you for being our groomer & friends ❤️
Patty & Jaike

Alan F.

I get my dog's nails trimmed here about once or twice a month. They are always nice and quick. The best part are the treats my dog receives when he is done.

E G.

If I could give a 0 I would. I started bringing my dogs here in 2012. I recommend them to many people because they had always done such a good job. Thing have changed significantly. I am a little late in posting my review because I felt bad posting a negative review on a small business, thinking/hoping maybe my experience after years of being there was just a one off. Now that I am seeing others post I feel the need to share my experience. I cannot help but think that had I done it sooner, the woman who lost her dog after a traumatic experience may have read it and decided against bringing her dog to Sebastian’s.

Between my mom and I we had 4 dogs that were groomed at Sebastian’s. I had been bringing one of my dogs since he was a puppy. Everything there was great until he was 3. After an appointment I was informed he was a little difficult during his grooming. I took their suggestion of calming treats before his appointments and continued bringing him in for grooming, never to hear anything about it again…until I got a phone call from his last appointment there. They told me he was being very difficult. After the call the conclusion was I would come up and see if my presence there would help calm him.

My mom and I arrived and he was panicked, panting and the whites of his eyes were red. I should have just called it off right there but unfortunately I decided to see if holding him would help. After a few minutes he started to freak out to the point that he almost choked himself. I immediately said okay let’s stop. At that moment Lonnie came out from the back yelling “enough we’re not going to hurt the dog” to which I agreed because I had clearly just said let’s stop.
Things escalated quickly. Lonnie began aggressively screaming “don’t ever bring him back.” He told me that my dog had bit him previously but “he never told us.” He continued aggressively yelling while I tried o diffuse the situation, but at this point I was on the verge of tears and my mom tried to reason with him. I went to pay and was still charged full price for a cut and a bath that didn’t happen. The groomer apologized and kept telling Lonnie to stop. The front desk girl apologized while Lonnie just continued to yell at my mom…who at this point was also now in tears. We left and never came back.

My dog ended up at the vet the next day and on antibiotics because of the cuts all over his body..including one across his butt (not pictured). Unfortunately my mom and I being aggressively yelled at wasn’t the worst part of what happened - this experience completely changed my dog. A once happy puppy now suffers from extreme anxiety, can no longer be groomed by a professional, freaks out and growls if anyone touches his front paws, and is extremely fearful of males.

So please to anyone reading this review that still takes their dogs here or is thinking about taking there dogs here…do not. There are better places out there where the owner will not verbally assault you and cause irreparable trauma that may change your pet’s personality forever.

Jerri B.

Coco and Bear are my 2 labs. Bear has mobility issues and Coco has diabetes and is blind. So chosing to leave them with just anyone is hard for me. We had the pleasure to visit the salon in Dec 2016. I have taken my babies to several groomers and have never received such a warm welcome. Coco ad Bear went in for a bath, nails, teeth, shedex and special oatmeal bath for Coco for her super sensitive skin. Their prices are very competitive and even lower than some of the salons we have went to in the past. My babies left the salon looking and feeling better than ever. I was blown away with all of their compassion, patience and customer service. I have found their new home and I will forever take them to this salon. I give them 10 STARS!!!

Ann F.

Not very pleased the past couple times but I gave them one more shot. This is my pomeranian. I tried multiple times to go by and see the manager but he was never available. I called and called and he would never return messages. He is avoiding me. I wanted a full refund but realize I will never get it. My dog was shaved so unevenly and chunky and they scalped her tail off no idea why. No groomer would look at this dog and think wow that's a great job. I will never use their business again.

Pamela S.

We take our 2 huskies here and they do a fantastic job with them!!! I would definitely recommend them to anyone ❤️
Took Tregan today for his grooming! His before and after pictures!
He looks so beautiful and they did a fantastic job💙🐾

Donna M.

I've been taking my dog here for about 3 years. I took him in today and asked to have him bathed and his anal glands taken care of. Prior to the appointment I asked how much it costs for the glands and was told $7. My husband picked our dog up and the bill was $72.00....before the tip. Of course I called them back. They confirmed that the bath alone was $60. Just a BATH, no nail clipping, no hair cut. After 3 years I WILL NEVER BE BACK