Rehabilitation Institute of Michigan Main Campus - Detroit, Michigan

Melissa K.

Hands down the BEST SERVICE I've ever had in a medical facility! The rehab staff is the BEST!! The menu just changed and the food is actually good. Tuesday's are the best! Every staff member that entered my room was polite and had a smile. I felt like I was at home and actually miss being there. If you have a choice in where you go for rehab PICK THIS PLACE!!!! You won't regret it. 😁❤️🤗

Shannon N.

This place is awesome. My PT specialist Amanda was very experienced and was great at assessing exactly what exercise I needed and and how much of it I was ready for. Despite a nasty knee injury, I progressed much faster than expected just by following her instructions. The entire staff was very friendly and helpful. You can tell this team cares about their patients, enjoy their work and work well together.
Great therapists and and atmosphere.

Dana D.

I'm a bi-lateral BKA (both of my legs are amputated below my knees). I see Dr. Bittar, Sports Medicine Doctor, and his staff. I have done my physical therapy there, it's the closet place that works with bi-laterals. Besides the fact that it's about 38 miles from where I live, I have no problem coming here. Doc ALWAYS spends time with his patients, he answers any questions or concerns you have, his staff is super nice and caring. I can't say enough about this facility!! The Physical Therapy floor works with a lot of paralyzed patients, so they have some really cool "suits" that help people walk again (think "Stars Wars Storm Troopers"). Don't get me wrong, PT will work you hard, you will feel it, but it's the greatest feeling ever just knowing you can walk again! Don't give up!!

Sarah B.

Slow and unorganized billing and financial assistance departments.

Despite advertising financial assistance for bills on their invoices and website, the billing representative I initially spoke to on the phone claimed the facility did not provide financial assistance – it took literally reading the financial assistance information straight from the facility’s website for the representative to finally relent and transfer me over to their financial assistance department.

Then, after I submitted a financial assistance application for my child’s physical therapy bills in October 2024, I continued to receive bill notices and called the financial assistance department to check on the status of my application and make sure the bills were not sent to collections. I called to check on the application status multiple times, and multiple times was assured by their representatives that the bills would not be sent to collections while my application was under review. Despite these reassurances, I received a debt collection agency’s notice for one of the bills last week (start of January 2025). I called the financial assistance department and while they apologized and admitted the bill should not have been sent to collections, they said I had to talk to the billing department about recalling the bill from the collections agency.

Today (January 14, 2025), I was transferred over to the facility’s billing department on a phone call and when I requested the bill be recalled from collections, the billing representative told me “Well, we sent you bill notices multiple times.” After telling him I had been reassured multiple times this bill was never supposed to go to collections while under review for financial assistance, he told me he needed to put me on hold to discuss the matter with a higher-up. After over 15 minutes on hold, the call was disconnected.

This experience of constant miscommunication, unreliable information, and delays from billing has been a nightmare and has me seriously reconsidering pursuing future care at Rehabilitation Institute of Michigan and planning on discouraging others from getting care there in the future.

Dianna W.

This place was referred by my sister. Had an ongoing relationship with one of the best docs they have there. However, on their recorded line it says they will contact you within 24 hours about your voice mail message and 48 hours for refill medicine request. Its been over 72 hrs and the only response I got when I called. I got your message, I was on lunch break and I'm going to get the doctor to sign the request so we can send it to your pharmacist. I've been without this medicine since Tuesday. Not one call back! Now who am I supposed to call when in need Because obviously this "best doctor" don't work there!!
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Reply to the Owner:

After the owner read my review and I emailed them right after. They responded quickly and handled my problem with a solution as quickly as possible. Thank you so much❤

FYM J.

Carly is the best physical sports therapist by Hands Down. she is amazing before I seen her. I was never dunking now I am.

kandis B.

I was referred to them after losing ability to walk for a nerve reason, they denied me without reason refused to look at my case after being in the hospital for 5days I may be discharge without a plan and still unable to walk. Hospital doctors are working hard to get me in a rehab facility and felt this would be the best choice but I guess they feel my care isn’t worth them taking on. This make me feel defeated and helpless.

Shirley C.

Amazing physical and occupational therapy. Everyone at RIM was so friendly and supportive. They was so patient with me and refused to let me give up. I had a stroke and was paralyzed on my left side and trouble speaking. I cried every day. Everyone was so nice and patient with me. I’m back walking and feeling good and doing just about everything. Thank you RIM 🤗♥️