Pet Supplies Plus Westmont - Westmont, Illinois

Fidel S.

Encuentras de todo los analitos y comida su atencion

Paulo P.

Muy variado y buena calidad

Jesse B.

Typically go here in a pinch cause its pricier and staff are generally rude. Was thrown off by the giant double sided sign in the window that says they price match only for the cashier to tell me they don’t. I referred to the sign in eye shot and he said I don’t know I’m not in charge of that. Made no sense and didn’t elaborate. So I ended up paying $6 dollars more for the same cat food I could have gotten at petsmart. From now on this store is a hard pass.

Andy

I was really happy to stop here today. With 2 dogs, 2 cats, 1 gecko & 11 ferrets plus volunteering at an animal shelter, I am very animal friendly. Everyone was very nice and pleasant. That doesn't matter to me - I don't care about the customer service or the prices. What I do care about is how they are treating the live animals in their care. What I saw is that the manager was extremely knowledgeable about their exotic animals and the staff were loving on them. The one girl knew all the quirks about the ferrets and was snuggling with them. That meant more to me than any discount. As long as I see that their pets for sale are loved on and properly cared for until they find their forever home, then I will keep coming here for my pet needs. Please keep up the good work and keep staff that love on your pets for sale.

Mel G.

Full disclosure this rating & review is heavily affected by the doggie self wash area quickly deteriorating over the course of the last 1-2 years.
The actual store and products are high quality and awesome, so are the employees.

But let’s get to the real topic at hand…the doggie self wash. Initially it was great, they had one short and one large tub, a shelving unit with stacks of clean (as in legitimately clean towels), floors & tubs were hosed down & disinfected throughout the day…not anymore.

The last time I was there all the clean towel shelves were removed, the neck halters to clip your dog to the tub so they wouldn’t jump out were permanently screwed onto the tub so you can no longer loop them, you now have to clip them by their own collar or harness so you have to wash & wet whatever collar or harness they are wearing…not sure who’s brilliant idea that was?!

Now let’s talk about the actual level of how gross and dog hair everything is now.
I was given a max of “2 clean towels” per dog upon check in at the register. My mini 15 lb dog got an over sized dirty poop smelling bath towel while my large 65lb dog got two, what I can only describe as oversized hand towels. (Each dog was checked in & bathed one at a time so no I couldn’t just swap the bath towels)
The when I walked into the bath area with the first dog, there was zero places to hang or place anything I had on me, phone, jacket, leash etc. The actual bath area was absolutely disgusting. Clumps of hair were everywhere, tub, faucet handles, spray handle, tub grate, the floor…. Yes I understand that you can’t control how much of a slob people are especially after their dogs are given baths but this could easily be fixed by simply waking in to spray & hose down the area. Not to mention add some kind of a funnel to direct the water into that drains and have an employee clear/clean it out 1-2 times a day.

Needless to say I will not be returning to use their doggie self wash. Very disappointed that they let it deteriorate to this level.

al S.

Stopped coming here for YEARS! Went back a few times and the shelves are half stocked. Saw two of the stores carts upside down in the parking for two months and asked about it and the lady simply told me she just works there. Asked a few of the "kids" that work there questions and they're all too busy on their phones and walk away from me. Won't be going back.

Karen K.

I used their self-service dog wash, which was $14. You can bring your own shampoo but they have a few different shampoos there that you can use for free. They have two wash bays, provide complimentary towels, and have 2 blow dryers too. It was very convenient and I’d definitely go back.

Twiztid L.

Never been to this store before, as im from out of state. Huge selection of dog and other pet products. Dog friendly place. If I'm ever in this area, I'll definitely visit this store again!