Pet Supplies Plus Champaign - Champaign, Illinois

Angelica Leti

Best self service dog wash in town!

It’s about $15 for a one time dog wash or you can purchase a dog wash card for $40 that allows for 5 baths. The dog washing stations were clean and well take care of. The hose was connected to a center console that dispensed with shampoo, flea preventative shampoo and conditioner. The dryer had two levels and worked great. They provide you with two towels and there are two water proof aprons by the station. The store itself was also kept clean and organized. Very friendly and knowledgeable staff. They offer dog grooming too! Definitely best pet store in town. Highly recommend!

Jessica Drake

Very knowledgeable staff. The guy in the fish section was absolutely amazing and we were able to get some new and very neat looking fish to add to our tanks.

Erica Belshe

A great place! I've been going here for a couple of years and never have I ever had a problem. The prices and the staff are wonderful.

Josh Bough

Didn’t deliver my dogs’ food because I didn’t answer the door… because I didn’t hear it. I was home. I’ve been ordering dog food from here for months and have never had to be present or show my ID and credit card before, but that’s the excuse I got when I called to ask why my dogs’ food wasn’t here. Then they refused to deliver the food at all and can’t refund my money for days. They don’t care that my dogs have no food and I have no other way to buy their food now, they were more concerned with making snarky comments and being technically “right.” Bad people shouldn’t be around pets. Stay away.

ETA: They won’t even refund my money unless I go there in person. I had this delivered because I can’t go there. If they can take my money without me being there, why the hell can’t they give it back? Why did they mark my order as delivered (which is what pushed the charge through) when it never was delivered. I can’t say enough terrible things about the way this place is run.

Mimi B

Horrible customer service. Placed a delivery order and found out that it is their policy to have the customer there to receive their items. This is not the purpose of delivery. On top of forcing the customers to wait around, they call at approximately 11am to say they will be there in a few hours, leaving you to wait around for them (the previous time I ordered, they delivered the items at 4pm). Next time i’m just going to order off chewy.

Jack Hatcher

I love this pet store, the staff are super friendly and helpful and it's the only store in town that stocks the food my cat can eat due to her allergies

Lawrence Dorries

Employees never seem to want to help. I have complained about this before !
Was Just in today 6/27/2023. To get bulk cockatiel food. Third time stopping in to get done. Still none in stock. Have told employees each time. And still no food stocked. What is the problem. Another store in town seems to always have it in stock, but you are just down the street from me. My birds ( Cockatiels, Finches and Parrolett) are hungry. Had to lower my rating to a two star. Get his situation solved and maintained and I will re-evaluate....

Mae Mae

I love how sincere the staff is. I always grab Marley's food at this location. I keep an eye on their weekly deals to make sure I am always giving Marley the best at a reasonable price.