Pet Paradise Ft. Myers - Fort Myers, Florida

Zak Guillard

I would give them -5 stars if i could

We took our 2 year old golden retriever there in perfect condition for a week long stay and he came back to us with a yeast infection in his ear and rash all over his head and neck. At no point did they contact us to notify us anything was wrong with our dog and had admitted to neglecting to do his exit exam with the vet because they were busy.

After all these injuries came to light we took him to the vet and we were told by the manager courtney and jen that they would reimburse us the full amount of all the bet bills just to 6 weeks later be told by their corporate office that they will not be paying and they had no right to tell us they would. Al of the managers and regional managers have acted like they care but do not actually.

Please for the love all dogs do not take your pets here!!

Jess Davison

I cannot scream my praises loud enough for this facility. I have been bringing my littlest prince, Marley for about 8mo now. He absolutely LOVES school (Pet Paradise) and plays his little heart out everyday! When he is done at school, he looks like a sweaty toddler and falls asleep in my lap before I make it beyond the stop sign out of the parking lot.

My other two dogs, Mollee & Maycee just had their introduction day a couple weeks ago, and very much enjoyed it as you can see by the puppy smiles below. The staff at Pet Paradise has always been so very helpful even in the toughest situations. I have personally witnessed them being verbally abused by clients, and each time they have kept their professional demeanor. I find that rare for so many reasons.

Although I’ve enjoyed my interactions with each of the staff, I have to say that Courtney is the reason I drive my dogs all the way from Downtown Fort Myers to stay/play!!! She has always gone out of her way to make sure that my dog(s) were cared for! In fact, if some didn’t know better they would think my Marley was her dog because of how much they love each other!

I have boarded my dogs all over SWFL and several other states due to my career, and I only stopped being a “helicopter pet mom” when I found Pet Paradise Fort Myers. I saw some negative reviews on here recently, and my heart was broken for the staff.

The management team (especially Courtney) eat, breathe, and lose sleep over this place and every dog that visits. I can’t tell you how many times I’ve seen her come in on her days off just to be there when a new puppy is scheduled to come for their intro day. No one has seen what happens when owners abandon their dogs at the resort, but she makes sure they get the medical attention they need and will help to secure homes for them.

Anyway, thank you for listening to my Ted Talk!

Lexie DiBell

I truly cannot say enough positive things about Pet Paradise and their team!

My fiance and I adopted our GSD, Georgia in April. It took her quite awhile to come out of her shell and learn to trust anyone other than us. Prior to bringing her to daycare/boarding, she was incredibly leash reactive and timid of all new people & places.

The team at Pet Paradise took their time with her allowing her to warm up to them, and slowly introduced her to the other pups. They gave her the 1-1 attention & patience she needed to gain some confidence.

The first day, she didn’t want to walk inside; but after the next few visits, she now gladly runs through the door to give kisses to some of her new favorite people! It’s such a heartwarming experience to see our girl break out of her shell, be able to play with other dogs, and just be a pup. She always deserved this life and I’m so glad she’s learning to trust and love other people and experiences.

Bonuses: we get to check in on her through their live feed cameras, we’re able to book “private suites” so she can take breaks when needed & sleep comfortably at night, and we always select the add on service to receive special report cards with photos. After every stay they’ve also called to check in and see how she’s doing.

Special shoutouts to Courtney, Alyssa Jenn, Charlie, Kendall & everyone else we’ve interacted with. Very grateful for your kindness, patience & care!

Natalie

Hey everyone, I need your help to spread awareness about a troubling experience with Pet Paradise.

In July, we boarded our pup Tobey at Pet Paradise while we were away for a week. When we returned, Tobey had developed a severe double ear infection and a skin infection, with visible bumps that were bloody. We never received any updates or warnings about his condition during our absence.

Tobey appeared lethargic and not his usual self when we picked him up. After discovering his condition, we contacted Pet Paradise's management, who advised us to take him to their vet. They admitted they had neglected to perform his exit exam and agreed to cover all vet costs and refund his boarding fees.

Despite this initial agreement, after three weeks of treatment and continued delays, Pet Paradise's corporate vet concluded it was a "freak accident" rather than neglect. They now refuse to cover Tobey's vet bills, only honoring the initial refund for the stay.

This is clearly neglectful. If you care about your pets, please share this post to prevent others from experiencing similar issues. Do not board your pets at Pet Paradise in Fort Myers. Our Tobey deserved better.

Zach Martin

Ever since we discovered pet paradise we have loved every second of it. While we do think the price is high, it does feel like you get what you pay for. Pets are well socialized and most requests are accommodated. Would highly recommend this location. Lots of activities around the pool. Looks like they take care of cats and have some very VIP dog rooms.

Elizabeth S

Absolutely the best place for our dogs! The staff are incredible! They are always welcoming our pups with open arms and big cheers when they come in for their extended stay! It’s not too often a dogs tail is wagging when they know they are going to be separated from their fur parents but when we arrive to Pet Paradise, tails are wagging and the goodbyes are quick and painless! They have a blast while there, making new fur friends and hanging with the fun hoomans too! Thanks for always taking care of Rosie and Minnie

Brooke Goehring

We love Pet Paradise! Our dogs always appear to be very well taken care of, we love that we can check on them through the cameras during their stay, they’re always happy when we pull up with lagging tails. We love that they offer a military discount. The only problem we have with Pet Paradise is our dogs never want to leave

Natalia Arias

Love this place for our fur baby Robin! We recently had a 2 week trip and we booked the indoor/outdoor suite and added group play everyday. I absolutely love the webcam system in place where I can peak and see my crazy little one running around and socializing. My favorite part is that the staff at this location which is my only experience with pet paradise, is absolutely amazing at keeping everyone safe and making sure all dogs are playing and enjoying their time in complete harmony. Whenever I was looking at the webcam if my dog or any other dog was being over the top, mounting or simply playing too rough they would be placed in a timeout or rotated out of the group all together. The times for group play can be tricky to catch your pup in action but once I got the hang of their schedule I noticed my girl was always out between x and y times and if I logged in outside those times I would always miss it. So be patient with the webcams, in my case I was in a 12 hour difference so I told family members to keep an eye out and if I missed it someone else would have a nice screenshot of my dog running around in their group play time. I have a pitbull who Is not a fan of getting her nails done so I didn't ask for grooming, and when I picked her up I didn't get any hints that she may have sat in pee or in her poop from not being taken out or something. My dog did go through an interview process to be a part of this location and their services. The interview consisted of her being left at the location for about 5-6 hours (free of charge) and they socialized her and graded her behavior with people and other dogs. I did ask if my dog for whatever reason misbehaved with any dog what the plan would be, I was told that as long as the dog is not aggressive towards humans they wouldn't turn them away. So if your dog doesn't get along with other dog they do work around that which is amazing. The other best thing about this place as you can tell from my pitbull living her best life there they do not turn away any breeds as long and their requirements are met, including vaccines, flea and tick treatment, and spayed or neutered. I already booked another weekend for my baby and I'm so happy for her to have a place with all the bells and whistles and on top of that helps her with socializing and venting energy. Absolutely very happy with my boarding experience. Fyi webcams are running 24/7 I would also want to add that my dog got a life vest when she was allowed into the pool side which I thought was the cutest thing. Also, I was offered sunblock for my dog during her stay since she's completely white and short hair, so goes to tell you about their care and attention to the small things you may forget about.