Pet Emporium - Capitola, California

Miguel H

Used to like having this place as a local option to source fish, but I'm not sure anymore. I understand that fish will die at any pet store but the fact that they're left long enough to develop a film, and that there were 4+ dead fish across a number of tanks... I dunno, I'd just rather shop somewhere that at least appears to take care of their stock.

Angel Cooper

Came for a jumping spider, and they had several babies to choose from. They seemed to have a variety of different reptiles, birds, rats, mice, fish, and other creepy crawlies (scorpions, cockroaches, turantulas. etc.) to choose from. There are plenty of supplies for everything sold in store. A really cute, friendly rat named baby rat. And helpful employees. Who advised me on how to take care of my new spider. I will be coming here again for my exotic pet needs. My baby loved looking at the fish.

Laura Albrecht

If you are looking for a pet bird, getting a hand raised one from Pet Emporium is the way to go. I'm in my late 30's and I have been a customer of Pet Emporium since I was a young kid. I have never had any issues. They also offer a bird sitting service!

Emmy Gonzalez

I was recommended by my boss to go take my dog to get groomed, and they left him looking handsome as ever. Definitely good Pomeranian cuts 🙂 great prices too for how well he was taken care of

Ashley Larman

The outside seems small but don't let that fool you! The pets here are very well handled and taken care of, no sick animals any time I go in. There is a very nice selection of animals and supplies, and the customer service is awesome! As soon as you walk in they greet you and see if they can help with anything. Also, the staff is pretty knowledgable about the care and keeping of the animals. So sad that this pet store isn't closer to where I live... But the 50-minute drive is totally worth it!

Brooke Randell

Update: I recently went to the store and was really happy to find that the red footed tortoises had damp substrate and a humidifier!

I am really disappointed by the way that they treat the tortoises and turtles in their store. I went in today and saw a red-footed tortoise who was way too dry and couldn’t open one of his eyes. There was no humidifier for him and the substrate was no good. These animals need to be kept at a specific humidity, which explains why he was so dry. On a previous occasion there were two adult turtles in a plastic container that was way too small for the two of them. There was no rock for them to bask on and they had very little room to move around. I didn’t see them today, so I hope that they have been given better living conditions. Please provide these animals with better care.

Briana Mosbacher

These guys have been around forever. Unfortunately their customer service is horrible. The staff always seems unhappy and annoyed to have to assist you. I was really hoping when the new owner took over that things would get better. But it doesn't appear so.

I recently made a purchase of a fish for $43 (one their most expensive fish), I took it home and right away I could tell it wasn't looking good but thought it might get better after it decompressed from the travels. It died by day 3. I reach out to them and ask what can we do and was told, you get nothing. Doesn't matter that I was a regular who would visit the shop every couple of weeks and they know my bulldog and we would have great conversations. They refused to even give a partial store credit.

The hard part is they are currently the only option for fish other than PetSmart in our area. Looks like I will be doing all my fish shopping online or in San Jose from now.

Shelly Mayhew

If I could give 0 stars I would. If I wanted my Maltese to have a horrible shave job, I would have shaved him myself and save the money. They totally butchered his hair, didn't even brush his teeth, as we requested.