Pampered Pet Resorts - Naples, Florida

Matt Solomon

Warning. Terrible new development at pampered pet resort. They have changed their play schedule and deleted an entire session for all pets. This means your pet will only go out every four hours and if you drop them off at daycare, they will only go out once in a seven hour period. This is crazy. The staff was of no help. The manager does not want to return calls your pet will be locked up for four hours at a time and only go out once in an eight hour time. If you leave your dog for 24 hours, they only go out 4 times!!!!. THIS IS STRAIGHT CRAZY THEY THINK ITS OK. CRAZY. BE WARNED.

Update: they think dogs being out less and in their crate more is good for the dog. See their response. It’s nuts. They have an indoor facility the dogs could use. This wreaks of company deciding profit over dogs is ok. It’s not, dogs don’t go to you to stay in a cage for 4 hours a time. It meant poor Reggie was there from 8:30am to 3pm and only let out 1 time!!! How many times did you walk by poor Reggie in the crate during the 6 hours you couldn’t be bothered to take him out? Ludicrous that you say you’re for pets when you act this way, knowing a dog has only been out 1 time! In 6+ hours!!!. Shame on you and your employees for this terrible policy. Stay away.

Sarah Aukett

Firstly, if I could leave ten stars I would. I cannot express just how much of a fabulous facility this is. My little dog has been coming here for about a year and a half. I pulled him out of another facility because I wasn't happy and placed him in the excellent care of Joyce and her team at Pampered pet Resorts. I worked with Joyce at another facility with my previous pup who needed some special care and attention towards the end of her life and Joyce was incredibly sensitive to my dogs needs then.
Every time I tale Spike here there is a calm and organized atmosphere, the facility is spotless and well run.
I just cannot say enough. They will treat your pup like royalty!

Kelly Zielinski

We were charged an additional $120 because of the way we brought in our dogs food. We have been taking our dog here for as long as I can remember. We have brought our dogs food the same way every time and have never had a problem. Their policy is that the food has to be “divided up into each individual day”. Nobody told us this policy has actually gone into effect after multiple times speaking on the phone. No heads up, reminders, or warning from anyone. Not even the lady checking us in or out knew what this additional “bagged food” charge was for or failed to mention to us that we would be charged additional if it wasn’t separated. Additionally, we called and said we were dropping off the dogs very early in the morning since we had an early flight. However, no one communicated to the worker there that morning what time we were coming in. As a result of this, we were rushing to make our flight because the suite was not ready. Have better communication with returning customers (not anymore) and staff.

Andrew Newsome

After having a couple of subpar experiences at other pet boarding facilities in the Naples area we discovered Pampered Pet. We are so glad and grateful to have found this facility. A lot can be said about a business not when everything goes as planned, but how they handle challenges.

We boarded our big guy (124 lbs) with our little guy (20 lbs) in a Presidential XL suite so that they could comfort each each other during their stay. Unfortunately, due to previous bad experiences our big guy almost immediately was displaying signs of stress. That is when the magic happened. Pampered Pet employees swiftly and confidently made a safety decision to move our little guy to his own suite due to the stress and angst our big was displaying. They called us immediately to notify us of their action and to inform us which camera we could view our little guy in his new pen. In addition they worked with our big guy, giving extra love and attention to help him with his stress and they moved him to a quieter part of the facility. For the next week we were able to view, in live time, both of pets acclimating and thriving in their new surroundings.

On many instances we saw employees giving love and attention to all of the dogs on site. They confidentially led play groups for the dogs and attended to all of their needs. They were accurately aware of the high temperatures outside and took measures accordingly to ensure the animals were safe. They go above and beyond to attend to animals that are stressed by their surroundings and genuinely display care and affection to the animals.

We were blown away by this display of professionalism and caring.

Not only are we going to board our guys here in the future but we also plan on looking into utilizing some day care services as well. I highly recommend this facility to anyone looking to board pets for a first time. This is a five star top notch facility run by competent and caring people.

Thank you Pampered Pet for taking such good care of our pups (Guillermo & Jericho). You have customers for life!

saundra wiggs

I was so disappointed with this place, my first and last time using them. My dog is very shy and my reason for bringing her there was to interact with other dogs, I told them this. They lied and said she got along great with the other dogs, then said she tried to jump the fence? and they could not let her out on her own. Then told me that she was not introduced to the other dogs. What is the truth here. My poor dog sat in a cube listening to barking dogs for 2 hours and then never got to meet the pack.
They only let the dogs play 30 minutes 7:00 am 3:00 pm and 7:00 pm for the large dogs. Not much of a doggy day care.

There you go again saying you do not have my name in your system. You are not to be trusted, of course you have had me in your system.

Kayla G

I could not have asked for a better experience for our Maverick! Being a tiny guy and only sixteen weeks old, I was beyond nervous leaving him for the first time. I checked into many boarding facilities from Cape Coral to Naples and I am so thankful I decided on Pampered Pet Resorts! I loved being able to see him in group play throughout the day and I felt so much more comfortable knowing he was playing and not shut in a kennel all day. I got the best report card that reassured me even more that I made the right decision. If we lived closer, he would attend daycare regularly! Bonus… he was absolutely wiped out when I picked him up. That alone tells me how much fun he had. Thank you so much to everyone at Pampered Pet Resorts for taking such great care of our Maverick and making our trip more enjoyable!

Cauane Sanzera

Our dogs Zeus and Mona Lisa were boarded at Pampered Pets for the first time this past week for 6 days. This facility is AWESOME!
Being able to see them on the cameras and even watch them play when they had play time with other dogs was such a treat. Drop off and pick up was a breeze. The staff at Pampered Pets is amazing, quick to response to any questions when I email them and are very attentive to all the details we provided them regarding our pups.
I would highly recommend Pampered Pets! Having them board there was a huge guilt free relief for us while we were away. Looking forward to using them again in the future!

Andrea Falcon

This place is amazing!! My dog Rambo had the best time and already wants to go back. He loved playing with all the dogs and there was so much space for them to run. The kennel was a good size and he got to play through out the day with all the friends he made. Definitely recommend!