North Mountain Medical & Rehab Center - Phoenix, Arizona

Vanna Mae

Trash, not a friendly environment. Staff never smile or greet you passed the front desk. They also aren’t knowledgeable on anything. My dad told me he sat almost 2 hours after having a bm before anyone came to change him. They can never direct you to patient room. Took me nearly 15 minutes of calling back and forth to finally get transferred to the correct room. They also have the phone out of reach so my father cannot even reach it most days please do better! Please reconsider before sending a loved one here.

Paul McIlrath

I have a phobia of "rest homes" from my childhood. My grandfather was in a terrible facility and it made a lasting impression on me. We recently visited North Mountain because my mother in law was a patient there. First impression: the smell, it smelled clean! I could smell cleaning products and alchohol. No unpleasant smells indicative of soiled bedding. 2nd impression: it looked clean! Floors, walls,bathrooms, all nice and clean. 3rd impression: the employees! Friendly and helpful, willing to answer questions. From the front desk, to the care staff, everyone treated us with kindness and courtesy. Im not happy my mother in laws health required professional care, but im relieved she had a place to go that was so drastically improved from the way I remember the rest homes I visited in my childhood. Thank you North Mountain Medical!

Susana Lopez

NEVER AGAIN!!! there's so much neglect here! We had our mom here. We had to take her out because they had left her wet and cold for hours.We found her crying and shivering. They only have 1 nurse per floor all the other personal are caregivers. The place smells horrible. It's hard to breathe in there with the urine and feces smell. Please don't go by the reviews. I work for a facility were our good reviews are fake and AI generated too, just so the facility can have business. Avoid this place at all costs. This place should be shut down. Don't leave your love ones at the hands of these people who are only there for a paycheck. This place is miserable.

D Gibson

As a employee of North mountain medical for the past 2 years I find working here to be enjoyable, there is a professional but relaxed work environment. Employees work together to provide quality care for patients , and the administration does a good job of creating a team atmosphere.

Oliver Pickering

From my personal perspective, this facility caused my grandmother to pass away in a gruesome and undignified way and has permanently scarred me and my family.

On May 2, 2023 my father called this facility around 6 am, while on our way to work, and asked them to check on my grandmother and make sure she was well. It was communicated that they would do so. Tucked away in the corner of a room behind a curtain, my grandfather visited my grandmother to find her physically disfigured and unresponsive. He found her this way around 8 am. Shortly after being rushed to John C. Lincoln, me and my family members arrived at the hospital as well. My grandmother was in a critical state, my family in shambles, confused, angry, and feeling helpless. That helplessness morphed into hopelessness when we were told that she would be passing. We watched her pass away in what I can safely describe as a gruesome and undignified way. I'll never unsee that moment and neither will my family.

It's traumatic and difficult for us to go after this facility legally. It took me forever to write this review because its emotionally draining and forces me to have to relive that day. Maybe things have changed at this facility since my grandmother's death. With that in mind though, I'd like to warn anyone forced to bring a family member here to keep track of everything with photos, and every interaction you have with recordings because it may save your loved ones life or at least give them their deserved justice. Also, please be aware that many of the reviews here are clearly made by employees and in my opinion more than a couple of the reviews seemed to have been made by people who professionally rate these kinds of rehab centers. I don't wish ill towards this facility. I simply wish that it would have actually aligned its actions with what it claimed to be: a place where my grandmother could "regain (her) strength and mobility and a place (she) could call home".

Daniella Vera

Absolutely recommend! There are so many opportunities to grow here, and of course we do continuous work to make sure our patients are well taken care of! North Mountain has helped with my journey in the healthcare field!

David Sell

Great can
Top notch always there when you need help
List of CNA ROSA,DAVID,HALEY,GODFREY,JENNIE J,ALBERTO,LILY,PAULINE,CHANTA,SELINA.
TRACY BOWERS,CASE WORKER GREAT JOB
LAURIE,
REHAB DOCTOR,MERIAL
Therapy.
BRIAN,ISINESS,MARIANNE,MARIA, MISSY LEE,
THEY WORKED WITH ME KEPT ME MOTIVATED TO BE WHERE I AM AT NOW.
GREAT JOB
MIKE IN DINING ROOM AREA
GREAT JOB .
THERE MORE GREAT PEOPLE THAT HELPED in rehab that I can't remember there names.
BUT I WILL BE IN THERE DET FOR HELPING ME WALK AGAIN AND GET MY LIFE BACK.
Thank you

Sharon Bankhead

I have been working at North Mountain for almost 2 months. I enjoy working here because the CNAs the nurses, RT, and caregivers all work together as a team.