New Inn Kennels - East Haddam, Connecticut

Apocalypstic

They were able to take my two cats last minute over Thanksgiving and board them in a double kennel, which I was grateful for. I had packed treats for every day they were there, new toys in packaging, and catnip both loose and in toys. I also packed their favorite cat beds/blankets and their kibble. Only the kibble was used. The cats returned home with the same amount of treats, unopened toys, and the same amount of catnip. I am unsure if the beds or blankets were used.

I am heartbroken to think that the only attention they were given were when litter was cleaned and food refilled. They couldn't even keep themselves entertained with their own toys, for 6 days and 5 nights. My regular kennel gives free time, play time, and sends update photos for a lesser price than this place.

I do think this place is more dog focused and day care focused. I will not be boarding my cats here again.

Susan Loiselle

Our pup attends daycare and boards at New inn Kennels. I cannot say enough about the staff! She just loves going to daycare and when she boards, she comes back in great shape. We had her groomed this time and it was the best groom she has ever had! She looks perfect. Thanks for the piece of mind when we are away

dennis serra

We have taken our dog there for the past few years and always a great my dog comes home happy and tired fom play time

Summer Wilken

Our dog loves the doggy daycare. He is quite shy around people, but loves other dogs. When I brought him the first day, he tried to hide in my lap. Now he greets the New Inn Kennels staff with a smile and a kiss. He loves his furry and human friends at New Inn Kennels. Plus, our high energy puppy is completely exhausted after his day of playing. Thank you!

Michele Rossignol

Our family has boarded our pet with New Inn Kennel for years. Previous owners, Ken and Judy were FANTASTIC. They managed the kennel professionally and understood the close emotional connection families have with their beloved pets. Our recent experience with new owner(s) (while picking up our pet after our vacation) with the women owner was nothing less than shocking. We were completely taken back by the owner’s non-professional and insulting behavior towards us for simply inquiring on rates, some previous conversations with her on the aforementioned and arrangements associated with boarding…all taking place in the lobby of the facility with other pet owners present to see and hear. To be perfectly honest, based on her behavior, once we picked up our pet and on the drive home we were feeling bewildered and had a pit in our guts having left our pet at this boarding facility based on this experience. We consider ourselves kind, considerate and easy going people and never look to engage in confrontation which made this all the more a regrettable experience. We would never give a poor experience rating for a small business as we know and appreciate how hard small business owner’s work but felt it important in sharing this experience with others. We all know how we feel about our pets so made this an even more shocking and uncomfortable encounter for us. We will never board here again.

Rachel Silvia Fazio

I have been bringing my girl here since September 2021, and she absolutely loves it. She usually goes to daycare once or twice a week and occasionally does overnights if I'm out of town. I'm not easily trusting especially when it comes to my dogs. However I know when I drop her off she's in good hands, and that the employee's here are attentive and always have the best interest of all animals in their care. I will be moving in a few weeks and although I'll be almost an hour away, I will be making the trip so my girl can continue to come here.

Barbara Abramson

My Puppy spent time over a Holiday here, I know have him enrolled in daycare. He is very nervous about grooming but is doing well getting use to it.
Everybody has been wonderful with my Puppy and me. Very kind People.

Lynne Bahre

My sweet dog came home with diarrhea and vomiting. Also, keep in mind charges for services are by the day not by the night. Example: New Inn is opened until noon on Saturday. They aren't open until 4:00 on Sunday, only for pick-up. So you gave excess charges. I'd rather stay home than use them again!