Miss Kitty's Dog Resort - Nashville, Tennessee

E K

I had a wonderful experience with and Kitty’s as they took care of my senior dog who has diabetes while I was out of town. I was really nervous to leave him but I was so impressed by the quality of care he received with his special needs - usually he is eager to come home when we pick him up from other places but at Miss Kitty’s he just wanted to stay with them! ?

Highly recommend, especially for folks with special needs pups. The folks here are obviously passionate about what they do and I’m looking forward to bringing our other dogs here in the future.

Chris Murdock

From the staff to the facilities, everything is amazing! They take great care of our little guy and he loves playing with the team and his friends! They even do photo shoots and Birthday parties.

My wife and daughter love the webcams to watch him play.

Hannah Jones

I worked here for a couple of weeks and some the employees behavior behind closed doors is awful Before working here i managed a successful team of 20 associates and loved my job for 3 years. We were first place in the district. i decided to change things up by trying something new. Other people who had worked here had been on there phones while on the job 24/7. I would never be on my phone for the most part .I called my mom one time who had cancer while on the job so that I could receive the message that she got cancer and I got in trouble and singled out.I got no sympathy that my mom had cancer.I got accused of lying that my mom had cancer i also caught mistakes of other associates not cleaning up dogs messes and skipping medication.Another dog was hospitalized for the wrong food being given. She is still employed at the moment I am not judging anyone these are just things i noticed I was singled out by a group of women who talked poorly about most people behind closed doors. They are always waiting for the next person to terminate i got a phone call from the owner saying i was terminated for asking to many questions. I was never given a warning or a write up at this job. They also told me They had to hold my hand when letting the dogs out on time . This is not true….. there was construction going on in the yards so that’s why I had to ask what times to let the dogs go out . And also i was new there. I was always on time to work 15 minutes early and even gotten an on-time bonus that many others did not receive. I made sure to feed and medicate the dogs on time And properly. I also cuddled and gave the dogs plenty of attention i loved seeing them play with the toys i gave them. I wanted to ask lots of questions to make sure I didn’t make any mistakes. Just remember if you decide to work here If you are not there cup of tea, they will fire you With no reason behind it. And also, there is no room for error. Talk about mean girl highschool behavior. know if you plan on taking your dogs Here there are many other places That care about Employees and their dogs.also if you want to work here be prepared to walk on eggshells around these people because one slip up and your out.

Kathryn Hickman

We boarded our two miniature Dachshunds for the first time ever at Miss Kitty’s this past weekend and couldn’t be any happier! It was a great experience. We will be back!

Greg

Took my fiancé’s two dogs in (pit bull and bull dog) for free nail trimming and they took excellent care of the dogs and loved on them so much! It was amazing to witness AND THEY SELL COOKIES THAT ARE FREAKING AMAZING!!
Entire staff (5-7 crew members males and females) was soooo nice
HIGHLY RECOMMENDED!

Nina Elcao

My rating solely represents boarding operations and pricing, not staff or safety. I felt my dogs were taken care of, despite rarely seeing them.

My first time boarding my two dogs at Miss Kitty’s came with miscommunication about drop-off times. On Sundays, the facility opens 4 hours later. Miss Kitty’s website (and friendly staff) did not call this out to me. When I booked in person, I specially remember being told to “ignore the time on the reservation” since they are 7a-7p. Okay! Done…

I learned the hard way that Sunday is NOT the day to ignore reservation times… ?

CUT TO: Sunday AM. I have my dogs. Everything is locked. After 30 minutes of troubleshooting with no after-hours number or quick response in the app, I managed to frantically wave down the manager who was far away, but outside. After she saw an embarrassing display of travel anxiety, tears, and fast explanation, she “broke the rules” (her words) to check my dogs in early. (She also mentioned the drop-off time was on my reservation, which I can laugh about now…sort of ?). I would have missed my flight if it didn’t end up being delayed. FWIW - I felt the operations director was kind and understanding when we spoke on the phone afterwards.

Lastly, I do want to mention the pricing. I paid over $1,000 for two dogs across a 5 night stay only to have no photos sent to me and one text update (which was from the operations director who I’m sure heard about a crying woman and wanted to ease my experience…?).

Yes, there are 24/7 webcams, but you have to choose the Euro-style boarding and your dogs must be the same size. I have one small and one medium/large dog, so to avoid having them separated, saloon-style was my only option. The outdoor cameras don’t always catch your dogs, and you have to actively remember what time they go outside based on the boarding schedule. I realized I was paying the same amount as euro-style but with no 24/7 webcam access, which is worth the money in my opinion.

For comparison, I now use Hounds Town who were thorough and upfront about daily drop-off/pick-up times (before I asked), has fair pricing for two dogs, and a specific social page for daily photos of your pets. They are the preferable choice for this anxious dog mom.

Abubakar

My 14 year old pug comes in here biweekly for his nails and requires special attention because he's a pug who hates his paws touched, not to mention he's old. Reasonable price, given that he needs two people to cut his nails, which I commend them for being so careful with him to ensure he is safe and doesn't hurt himself. The price has increased by a few dollars since 2017 or so whenever he first began going, but still reasonable. He is treated with care and love by every member of staff. It is well worth it.

Darrell Hurley

Good service and dogs seemed well taken care of. The facility is very nice. The only complaint was the person who booked us said they would call our vet to confirm vaccinations. She didn't, which caused a delay in the dropoff process and our departure. Cost is on the high end.