House of Woof - Santa Ana, California

xochitl A

I no longer live in California, but whenever I needed to travel for work I would take my dog here. Their portal is easy to use, and they always sent emails with pictures / videos of him playing with the staff. I always had peace of mind when taking him to this location. I was trying to find a good boarding facility, and this facilities staff shows a lot of care for the pets. I mentioned how my dog no longer does well with other dogs since he was attacked last year, and they include individual playtime without any charge. They also make sure that when you check in / out your dog there aren't any other dogs around which is comforting. If I came back to California I would definitely want to board my dog here again.

Tammy Peng

Best groomers in town! I’ve been coming here for over two years so this is way over due. They’re crazy consistent — my dog looks exactly the same every time. Customer service is amazing as well and front desk is always available by phone. They also call and remind you of your appointment the day before. I can’t recommend them enough. I’ve moved out of Orange County and I still make the drive to get my baby groomed monthly. It’s 10000% worth it, trust me!!

Ginger

A little pricier than some of the other ones I've used, but I have been so impressed!!

I love how they have cameras 24/7 in the suites and play areas. They are also very active on IG and have a lot of cute posts and stories.

For the first visit, they do a temperament test (mornings only) like most places but can do this in conjunction with your boarding visit, which is not something I've seen at other places and is very convenient. They even sent me a video 🙂

The facility seems nice and new. I like that they have a ton of toys and things at the front that you can buy if you forget anything.

Unfortunately, they don't provide food but they do call you and walk you through everything you need so you won't be caught off guard. The staff is very very nice and helpful over the phone and in person. I really felt confident dropping my dog off here for a few days even though this was the first time I've boarded with them.

The only real negative to me was the very strong pee smell when you walk in the door. I know it's a kennel so it's hard to control that but it was very strong. Other than that, it's a great place and a convenient location.

Anil Chitrapu

Amazing dog daycare, very state of the art facilities, and lots of toys available for purchase at the front if you forget any for your pup. They also do daycare for cats and other critters! So cool to see the cams so you can see your pets, and they are very active on social media too!

Vince Cicone

Had an amazing experience with everyone there. I needed last minute boarding for my spoiled dog who needed a lot of extra attention. The team was great with him and having the cameras there to check in on things made me feel so much better about leaving him.

He had a great time it seemed during the "day care" and had a comfy room at night with his favorite pillows and blankets. Will definitely be back.

Taylor Johnson

Eddie did a great job with Clutch, my senior husky. Clutch was super happy and fluffy when I picked him up. Only comment is I wish his nails were a little shorter but I know his feet are ticklish.

Kristen Troutman

Do not trust this place with your pup.
I took my two year old golden retriever (who has gone to daycare since she was 4 months old) for an evaluation at House of Woof in November for doggy daycare and she passed the evaluation.

Fast forward to Mother’s Day - i called to make an appointment for doggy daycare and Angelica let me know there were no notes in her file from the evaluation so they would need to reintroduce her to pups and is booking her a private suite in case she doesn’t get along with other dogs. Sounds great, frustrating they didn’t have notes from the first evaluation but I’d rather have her retested than put herself or other dogs in danger.

We dropped Sage off at daycare the next day and a nice man took her in. I asked for the webcam access and he said he would email it to me. I got the password for the 2 general day care rooms and the private suite.

When I checked the cameras about 15 minutes after dropping her off there were two huge rooms - one with two humans and about 5 dogs and the other showed Sage barking at the door by herself. I continued to watch for a few minutes where she then laid down, got back up and started jumping on the window pane clearly in distress. I called House of Woof and asked Angelica why she was in a room alone with no human. Her response was “there likely aren’t any other dogs there for day care” to which I replied I can see the dogs in the other room. She said she would let the staff know to put her in the room with other dogs.

10 minutes later, I checked the webcams again and saw the group of dogs in one room and the room she was in prior by herself now had one human and one dog. I checked the private suite camera they gave me and she was in there by herself barking at the door.

I called yet again and asked Angelica if she didn’t get along with other dogs or why she was segregated. Angelica said she works from home and the staff likely didn’t get her messages yet but would follow up.

I checked again a few minutes later and sage was finally in the room with other dogs. When I picked her up I asked the staff why she was alone and the girl said it was chaotic this morning and there was a miscommunication on where Sage was supposed to go.

If I hadn’t called, would she be left in a room alone for 6 hours? I would have left her at home alone if I knew she would be unsupervised. Waste of $44 and completely lost my trust. Clearly they are in the business of making money and not genuinely caring for animals.

We called the next day and Angelica answered again. We shared our disappointment with the situation and she said 20 minutes was not that long to be alone and said she would share it with the manager. However, with past experience in customer service we all know how that goes 🙂 she also said “you had access to multiple cameras”? As if it was a concern, sketchy. She took our call back number for the manager to reach out.

Tabitha Aguilar

My dog was well taken care of while she boarded here for 2 nights . We got pictures emailed to us of her hanging out with other dogs and got to watch her on video while she was in doggy daycare and in her room while she slept.