Hercules Pet Hospital - Hercules, California

Julia Danielsson

Hercules Pet Hospital is where I’ve been taking my dog Muñeca since I got her at 8 weeks. I also take my rescue cat Rumple who’s somewhere around 11-12 years old.

From day one I’ve always felt comfortable there. The vets and vet techs we have seen are the BEST of the best. Especially Quincee t? and Adrian ? they seriously go above and beyond. The realest vet techs in the game! The entire staff including the manager (I didn’t catch her name!) they are so kind and understanding. They light up when they see my little puppy girl come through the door. Muñeca loves them and is always excited to see them. They really make a connection with the animals that come through the door.

They really care. They have protected me and my fur babies in the most righteous ways. They don’t mess with the BS! So don’t bring it here!

The staff leads with kindness, empathy, and understanding but moves with logic and fact. That goes for all the animals and their people too! They are there for the animals but have the people skills to make a place like this work.

I have to say this becuase it a big factor in where I choose to get my animals care when needed. They do everything they can to work with you. They have advised me many times when my puppy was young. She’s my first puppy so I had so many questions and concerns through our first year together. They never needlessly advised me to spend money where it didn’t need to spent. The knowledge they provided me helped me and still does.

There was one specific time where I had to bring Muñeca to an emergency vet after hours because she ate something and it was causing a potential blockage. I had to take her home and see If it passed in 24 hours. I was a nervous wreck and couldn’t afford the follow up x-ray at the emergency vet that the emergency vet advised Muñeca needed. I called Hercules Pet Hospital in tears And told them the situation. The lady at the front desk who picked up my call put me on hold for just a moment. She came back and told me bring her in and will fit her in for a quick x-ray. Which was an affordable price. They were honest with me and told me that emergency vets cost a lot more for just simple things like x-rays. Regardless, they were willing to fit her in just to be sure she had passed whatever it was. I know this may not always be the case for for everyone, but this is what I mean when I say they go above and beyond.

I have real peace of mind when taking my animals here.

Although my 11-12 year old rescue cat is not spayed they do not force that on me. Other vets have tried! I choose not to put my elderly cat under anesthesia. At Hercules pet Hospital they respect your choices with your animals and care about the overall health of your animal. It’s not about dollars and cents here it’s about the bigger picture of your animals well being in the past, present, and future!

Eleanor

I have been dealing with Hercules pet clinic off & on for the past maybe seven years. anytime I need help.
I can always count on the staff at 1511 sycamore Avenue suite B.
Staff is very warm and helpful the other day my dog (Wilbur’s)
who receives flea medication / check ups at the Vet clinic
was losing Consciousness he was having a hard time breathing - lifeless on the floor. I grabbed him took him to Hercules clinic. Today in am in a “much better” space because of the Hercules pet clinic. They saved my dogs life. I’m grateful..
“QUINCEE”?. Thankyou so so very much!
for calling me today to make sure Wilbur was on a good path, Thank you so much Staff at HPC♥️?

Samantha Nov

I’ve been going to Hercules Pet Clinic since I adopted my girl, Mango at 6mos. She’s 4.5yrs now! We’ve seen a few vets but we love Dr. Orellana! I mean honestly, we love Quincee and the whole staff! They’re the best! Believe it or not, my pup loves going because she knows she’ll get all the love, belly rubs, and treats ?

Thank yall for loving on my girl and taking care of us, when we come by!

Damian Baer

I walked into this place a complete wreck, not knowing what to do about a situation with my German Shepherd. The staff worked with me, emotionally and financially, had a sincere concern about my issue, and was able to leave from that experience with a completely different perspective from what I had when I walked into the front door. People do care. Sometimes you can stumble into little places of heaven, on Earth. Thank you Hercules Pet Hospital. So much.

Stephanie Sein

Have been our clan’s go-to clinic for the past 3 yrs! Started with my first baby and now all 4 of them
Appreciate the admin team for always supporting us with appointments and paperwork alike.
Have seen different vets at the practice, but just after 1 recent appointment, we know we love Dr. Orellana! Moving forward, we hope to continue our appointments with her ✨
Last but not least, Quincee has been awesome with send-offs ? thank you so much for always loving and caring my babies!
— Yumi

P.S. The fact that they take Trupanion direct payment assures my mind for major illnesses and emergencies during weekdays. For weekends, the emergency hospital with Trupanion direct is in Concord.

Thomas Murray

Highly recommend this place, the staff is friendly and attentive, and Quincy, the vet tech we’ve had on several visits, has been delightful each time—always so kind and sweet to our cat. Never had any complaints on the service we’ve received. Great communication to confirm appointments and reach out promptly when they had updates while our cat was having a procedure done.

Jim Mann

We’ve been taking our dog to the Hercules Pet Hospital (veterinary clinic) for the past few years. We have always found the doctors and staff to be cheerful, caring and extremely good at their jobs. We can tell that the entire staff loves animals because of how they interact with them. Additionally, we’ve been impressed by how quickly we’ve been able to get vet appointments - usually the same day!
Keep up the great work!

Armali

So I received an email from Beth the manager and I’m really surprised. She had no conversation with me and goes on to terminate the relationship I have with this clinic. I always ask questions about how much and what’s the appointments are for and when I get there, no one is on the same page. There were times I came in and they said I have no appointment. There were times I’ve called and was told they didn’t know how much the appointment would be. My dog has also been scolded and she literally suffers from anxiety, as do I. I don’t even yelp after every visit. Why is Beth retaliating against me for advocating for myself and my dog I find it very hard to find good work ethic and empathetic employees these days and Beth just proved me right. People do not care. I’m very hurt and disappointed in this clinic and I just want my dog to have the best care. Why am I wrong to want that? Seems very unfair especially when I communicate everything. So I continue to go here because of the location. I always hope for the staff to know what they’re doing. I hate that I feel that way. I was serious when I said Quincy is the only saving grace and she made me feel supported when I left today and then Beth fires me
And my dog. WOW. What a way to feel good about my dogs vet. I would love to hear from Beth’s higher up’s bc this isn’t right and it feels abusive to be honest.