Grand Paws Animal Clinic - Surprise, Arizona

Alejandra Loera

Es un lugar precioso y muy amables.

Pink Moon

I visited this amazing place, which is a bit far from my house, but I really like it. The interior is cozy and doesn't feel like a typical clinic. We took my dog for his annual check-up and rabies vaccine here. I was able to get an appointment about a week after I called, and the prices were reasonable.

I really appreciated how friendly and knowledgeable the veterinarian's assistant was. She was very helpful and answered all my questions. She mentioned that she was new to Arizona and had a southern accent, but I can't recall her name. She was also very kind to my dog and helped to keep him distracted so he wouldn't be scared of the vaccines. The veterinarian was also very nice and treated my dog with love and care. Additionally, there were plenty of parking spots.

michael muchitello

My first visit today with my 15.5 yr old best friend and my ❤️.... she was diagnosed with heart disease 13 months ago. And needed to get her medicine filled. I'm out of work with a injury and fighting with everyone to get money owed to me. So it has put me in a bad spot with $$ rt now. Her vet wouldn't write her scripts until I came in and got charged $164 for a check up. I explained I couldn't do that and get her medicine still. I call here and to my surprise and grace of God I was treated too a free office visit and got her medicine. ? not to mention the office staff and vet were absolutely amazing ?.. I sad my best friend is sick and going to leave me soon. But I have great comfort knowing that I can go to a place that cares about me and my beautiful girl MOLLY. MY MUCH POOCH.. THE BEST LITTLE DOG ANYONE COULD PRAY TO HAVE BEEN BLESSED WITH AS A CHILD, BEST FRIEND AND BEAUTIFUL SOUL... MISS MOLLY WILL BE MISSED. THANK YOU GUYS FOR CARING AND HELPING ME!!!!

Scott Johnston

I’ve had pretty good experiences with this place for the most part with a couple of exceptions. My dog has gotten 3 entropion eye surgeries with no relief. At least the customer service was always good. She recently got her teeth cleaned and had some masses removed. Right after the surgery, she started spotting from her vulva. She is 7 years old and was spayed when she was 6 months old. When they text me to see how she was doing, they told me to let them know if it was still happening when I took her in for her suture removal. I took her in for her suture removal today and was told
By Quinn at the front desk that she’s probably spotting because tissue is as left in from her spay 7 years ago and she just happened to coincidentally start bleeding right after her surgery. Then told me I would have to schedule an appointment to see the vet for her spotting. I informed that the vet had text me to let them know if it was still happening. So they agreed to see me but not on appointment. I ended up just having them remove the sutures and scheduled for my dog to be seen somewhere else. I work nights and don’t have all day to sit at the vet when I had an appointment. So I asked them to send my dog records to a new vet. The front officer manager, I can’t recall her name came out and told me they would have seen me, I just needed to be patient and respectful of their time. I explained that I had already told them and thought that if I needed an appointment , they would have scheduled when I told them that my dog was bleeding from her vagina. Manager gave me the fake polite shtick and said she was happy to send her records over and thanked me with her phony smile. I said an apology would be nice. She wasn’t interested. The vets are pretty nice and most of the ladies in there are sweet. Those 2 have poor customer services skills though. Also, follow ups aren’t free anymore. You have to pay for follow ups with the vet which they don’t tell you. I’m all for being understanding of businesses but I expect my time to be respected as well and I certainly don’t appreciate a receptionist trying to gaslight me and tell me my dog is suddenly bleeding after 7 years due to a botched spay. Not worth the long drive to be treated that way.

Note: The office manager is Shannon. I couldn’t remember it but not surprisingly, others have been mistreated by her as well and I was able to find her name.

Dr. GuT-NuT

We have been going to grand paws for years. The prior veterinarian was amazing until he passed away. We had a great experience with the providers that were there until just recently. I had an emergency with my cat and they were amazing and got me right in and helped. Over the weekend he seemed to show signs that he probably needed a full course of antibiotics. We just moved and money is tight. I called today to plead for a Course of antibiotics in full. And if he still was not doing better after that, then I would be happy to bring him in. We just moved and have a lot of expenses right now so funds are tight. Did not communicate that I was not going to get any help today other than a phone call. They tried to tell me that I was being impatient because I called three times. I was so offended and upset that she said that to me. My husband called this morning and I followed up the phone call because he did not feel comfortable that he provided enough information. I then called at the end of day before I left my job in the event. I would be picking up an antibiotic on my way home . I was told that I was being impatient. I was not very happy with that statement and it was not fair for her to state that. I got a very insincere apology and told that I would be guaranteed the phone call, but I would not be guaranteed any medication for tonight. I’ve never experienced such poor customer service there before. I was not being rude and I did not yell and I just pleaded kindly for the situation. And all I received was, uncaring annoyance that I was calling again and there was no way they could help me today. So now I am forced to go to the emergency vet that I cannot afford because they won’t help me. I am a provider too, and when I am approached by my staff with an emergency situation, I handle it because that’s an issue. Just because my cat isn’t life or death does not mean it’s not an urgent situation that they could easily remedy. It’s not as if he wasn’t already seen and I was asking for something unreasonable. I wasn’t asking for him to be medicated without being seen . I am very disappointed with their care and customer Service with this situation. Not very happy. Will not be returning. They lost business for four animals.

Heather Parrish

Dr. Tryon is the best vet we've ever worked with. I cannot recommend him enough. He treats our dogs like they're his own. He is simply the best there is. We drive 30 minutes across the valley to meet with him.

Stefani Alvarez

I used to come here a while ago, I was looking into stem cell therapy and PRP for my cat. Still a great place to take pets, I highly recommend. The waiting room feels like home, everyone was really nice. Love it! RIP Dr. Sink, you were the Dr that made me fall in love with Grand Paws.

Jessica Greer

I highly recommend this animal clinic! I’ve consistently had wonderful experiences with both my dogs and cats. During my most recent visit, my new kitten had an accident in her carrier on the way to the appointment. The staff immediately stepped in when we arrived, taking my kitten to give her a quick bath and even cleaning out the carrier for me. Their kindness and willingness to go above and beyond is rare these days, and I truly appreciate it!