GEM Car & Pet Wash - Elmhurst, Illinois

Ricky R.

As a self-serve carwash, it's okay, not thrilled about it, nor am I satisfied with the wash. The dog wash is unique and innovative. I like the fact that it's 24/7.

My complaints are as follows:
-Hose for the sprayer is short and hits my truck while going around it. It also gets easily tangled with the other hoses.

-The switching time between functions is ridiculously long. It took over 20 seconds for it to switch over, So you end up wasting about 2 minutes of the 15 minutes you're given waiting for your selection.

-They charge for drying, which is just a compressed air nozzle, nothing special, and very ineffective. The vacuums are trash as well, I've got a 20 year old ShopVac that does better than these when it's clogged.

-Employees have been known to leave their cars parked in the bay and then disappear. Had a Honda civic blocking the truck bay. When I finally found an employee who was washing a personal vehicle, he said he worked there and acknowledged the car belonged to someone working there, when I asked if he could get them to move it, he looked at me and shrugged his shoulders and continued to wash their car.

-The selection of car care products in the front area vending machine is lacking and full of cheap garbage.

-For 15 bucks, I'd expect to be finished washing my SUV, but it doesn't, I get half way through. I suspect its a combination of the slow switching times, lower pressures, minimal and cheap detergents, and the timing on their machines is faster than what the actual time is, even after all that I still have to dry it with my own towels, since their drying system is a JOKE.

Do better.

Dave

Top of the line facility. All brand new equipment with a large bay for big trucks and trailers. Fantastic lighting and the changeover from rinses to soaps and waxes is almost immediate. Love the touch less wash!

David A.

I am extremely disappointed with my experience at GEM Car Wash. First off, they don’t even have water available to wash your hands or any cloths for washing your car. How can a car wash not provide these basic necessities?

The vacuum cleaner is absolutely useless. It has no power whatsoever, and you’re just wasting your money trying to use it. It barely picks up any dirt, let alone give your car a decent clean.

And the soap? It’s a joke! When you pay for soap, you’re just getting plain water, not soap. It’s incredibly misleading and frustrating.

Ronnie R.

I recently tried the machine car wash, and it exceeded my expectations! The facility is brand new, boasting modern equipment that delivers a thorough and efficient clean. The cool lighting adds a nice touch, creating a welcoming atmosphere. My car left spotless, and I'm impressed with the overall experience. Definitely a 5-star car wash!

Art R.

The best self-help car wash around the area.

Paulo

The touchless car wash is the best I’ve ever used! The car was filthy going in and came out spotless. The second time I went I decided to take my doggo and give her a wash too, the pet wash was perfect and made washing her so much easier than at home.

Kaerzet U.

It WAS really nice car wash for dually.pick up trucks. Until cheap as truckers came to clean their fifth wheels at the self wash bay, and leave all the grease everywhere. Too bad this sheet never ends...

Mike M.

Amazing car wash! Super clean, affordable pricing, and they have a dog wash. Cleaned my car and my little frenchie. Something different and really cool. Forsure need to stop by if you’re in the area.