Four Paws Grooming - Walnut Creek, California

bradniemann13

I NEVER write reviews, but felt I had to.... I do not recommend taking your dog here. First off, TERRIBLE customer service, I can see why they work with dogs and not humans. I can overlook that and let it go if they do a good job. Second, I have a Samoyed which is a difficult breed for groomers because their hair mats easily and they are loud and can nip if they get very irritated. We anticipated being charged more than normal due to this. They quoted me $200 (cash only) after they received him and gave him a look over. I agreed over the phone. The groomer let me know that he was done for the day and needed to have him for another hour the next day to finish. I went to pick him up and without bringing him out they asked me to pay $125 of this, which I did and gave a generous $25 tip for her troubled because he is a tougher breed. She brought him out and then they informed me that THEY SHAVED HIS STOMACH. They made no outreach to ask if shaving him was okay, which I would have responded NO as double coat Samoyed's fur doesn't grow back correctly if shaved..... I let it go and didn't make a big deal of it.... its done and they already have my $125 and $25 Tip. She asks if they can have him back for an hour tomorrow, I agree. I drop him off the next day. She lets me know that he is done an hour later and that its now $150 for the remainder($275 total now not including tip). I tell them that number is egregiously higher than the $200 we agreed on earlier (their normal base grooming rate is $65 by the way) and with Tip, I am at $300 for this grooming. They begin to berate me for being a terrible owner (I'm not a terrible owner) and a bad person for not paying the additional $75 for his grooming that was not agreed upon. I paid them the remaining balance to get to $200 (and $10 extra because I felt bad) and told them I wasn't coming back. I then get home to find giant holes in his fur where they ripped out his fur, bruise marks on his nose from the muzzle they used, and again the GIANT shaved stomach. He even was skittish when he got home and ran when we tried to pet him for the first hour home. I was only able to take these pictures because I coaxed him over with a brand new bone......

Nonie Kent

Micky loves his spa days at Four Paws Grooming. Shannon takes such good care of him. He comes home happy, clean and grateful. They take care of his toes, mats and gorgeous long hair. They are really caring and loving with their clients and fur babies. Micky is always happy to see Shannon and loves the hands on attention and care. Thank You Shannon and Four Paws Grooming.

Lee McCarthy

I brought my dog here about 1.5 years ago. Hopefully they have improved. The woman at the front desk was very rude. When I got my dog home and looked in her ears, they had left cotton balls in her ears. Thank goodness I looked so that I could remove them!!

Erica Jones

Four Paws has been EXCELLENT with our senior, disabled dogs. I have never seen our dogs come back from Four Paws with the kind of stressed out demeanor as I saw with other groomers.
They take the time to understand them and have never made us feel like they weren't giving the best attention they could.
If you're going here expecting a flashy, high tech place, this isn't for you. If you're wanting to support a small business and groomers who know their craft and have had loyal clients for years and with multiple pets, this is your place.
It's cash only. The parking lot is small. But the down to earth service and personal touch is great.

Don Wentworth

Tracy is amazing has been grooming our doggies for 8 yrs. now.

Jason Bruderer

Most of the haircuts my dog has gotten here have been bad. I wanted to give them the benefit of the doubt and blame myself for not giving clear directions on what I want, so when I got written instructions from a good groomer who cut my dog's hair while I was visiting my sister, I got this vague "we will not cut your dog's hair" response after my dog has already been there for 2-3 hours.

"What? Why not?"
"Because it has been six months since his last haircut here and his hair isn't six months of growth. So you need to take him to another groomer"
"What? How does that make sense?"
"I'm just relaying what the owner of the company said to me."

After some back and forth, the groomer I spoke with ultimately said that she is not a show groomer, she's a pet groomer, and the instructions I gave her were for show groomers, so I need to take him somewhere else.

Listen, you could have called me and explained that these instructions weren't going to work out and if we could find a compromise. I would have been fine with that, my dog's haircut isn't that important. This runaround you gave me instead was pathetic, and you've earned this poor review and not another dollar from me.

By the way, at least 3 other groomers I've taken him to have done an amazing job.

Also, in previous haircuts, at least half the time they forgot to cut his nails. I've been too forgiving, and I'm done with Four Paws Grooming.

THE KETO VILLAGE (SOFA KING KETO)

Absolutely love this place and most importantly so do both of my dogs! They are loving and gentle to the pets they spend time with them. Every time we pick up our dogs they have funny little stories to tell us about their time with them. We usually drop them off in the morning and they are done in the afternoon. They are also happy and calm when we pick them up. We have tried several local groomers and our dogs really like this place! Great staff too! So happy we found them!!

Caitie X Cat

Our puppy has been going to Four paws for 6 years and we are always happy with the results. Most importantly our girl is always happy! The groomers really do take Interest in the pups and treat them each like their own. I highly recommend giving this shop a chance! Parking isn’t amazing but there are enough spots to get the job done.