Encompass Health Rehabilitation Hospital of Richmond - Richmond, Virginia

Sean K.

My uncle was sent to this facility in September of 2024 following an extended hospitalization. The staff were wonderful and my elderly uncle was happy with the care he received. I attended his weekly team care assessment and all of the staff on his care team were knowledgeable and kind. He was pleased with the food and that can be a challenge with someone that is not feeling well and in discomfort. The PT worked with my uncle and got him where he needed to be for discharge to his nursing facility. I would recommend this facility to anyone looking for a rehab facility. Thank you

Ann G.

Our family is so grateful to Encompass Care and all the people who took such compassionate & meticulous care of my husband, Bill. I truly appreciate the guidance Dr. Robbins gave to help us adjust to Bill's rapidly changing condition caused by his illness. His gifted therapists, Madeline, Stephanie & Allie encouraged & assisted him to do all that was possible. They respected him as a person and allowed him to make decisions about his care. The nursing staff & their assistants were readily available when needed & checked in with us to see if we needed help. The pharmacist & dietitian were always readily available & would assist us in any way we needed.
We appreciate all of the wonderful care; Encompass treated Bill as one of their own, as a member of their family.

Jill V.

My partner was a patient at this facility for approximately 2 weeks. He had multiple health issues, and the staff accommodated every one of them. All the nurses, trainers, and staff were kind, patient, and caring. The quality of the food was excellent and the accommodations were comfortable. The smaller size of this facility makes the experience more personal, which is valuable for healing!

Thomas K.

My dad was here to rehab. His dietary peculiarities made him not like the food always. The CEO stopped by his room and my dad voiced his concern. The CEO sent the manager the next day to speak with dad, and they were responsive and made the changes. The staff has always been helpful and friendly. We’ve spent a lot of time here with my dad so we’ve had chances to talk to them and see them work. I was concerned with my dad coming here, but I have been very satisfied.

Yolanda J.

Very disappointing that this is an acute rehabilitation… Due to my bad choice in insurance I was denied an extension of stay due to feeling unsafe to return home… It seemed like I was rushed out… The therapist were great and wouldn’t change them for anything but some of the nursing staff were very unprofessional, the call bells would go off forever with them sitting outside the door and it’s sad they want the money but don’t want to do the job… For me being a professional Med tech/CNA I know how people should conduct themselves in this environment. Anything is the food was ok better than most places… Sadly when you don’t want to throw people under the bus, this is the type of behavior that brings down the value of the establishment…. Kudos to Will in PT and Maddie in OT thanks for all your help…. Overall pleasant stay….

Sandra S.

Absolutely a top rated facility. The staff is amazing. Always positive and helpful even when I can tell they're burdened with lots of work. Many of the employees are navigating second jobs or going to school to advance their careers. It is rare for my call bell not to be answered immediately. Physical therapy does an amazing job. OT is very good with helping me learn how to navigate my personal care. They often have very helpful hints to relieve stress as you may encounter as you navigate your disability. I can't say enough positive things about the food here. The food is better than I've had at many restaurants. Quite frankly I hate to be discharged because I miss the food so much lol. I have also had positive experiences with sheltering arms but I picked this facility due to its closeness to family. So far I have been admitted to this facility four times. I have never been disappointed or upset like I have been at a couple of other places I have unfortunately picked early on years ago. I will not tell you about these facilities except I will mention that one of them is located on Parham Road. The nursing staff was quite bad when I was admitted years ago and I actually left early. When viewing any negative results for this facility please check that the person is having the same problem that you are being admitted for at the time. I cannot imagine going to another place for my rehab and care

I also want to mention that in the older rooms ,which are very attractive and roomy have better heating. I get very cold and I very much enjoy being able to turn the heat up to a very comfortable 76. It is my understanding in the newer remodeled rooms You do not have this feature.

Hyrule G.

The nurses, technicians and therapists are kind. However case managers leave a lot to be desired. We were improperly informed about discharge, despite being onsite all week. If you can’t speak up, the case managers will bully you. Ask Alexis at Encompass-that’s what she tried with me and another case manager interrupted our conversation. Trust everyone but case managers here.

David W.

Beautiful caring team , a great healing place , I thank god for them being there everyone was good to me and my family.. all the way to my discharge day from the time I got there til I got in my car to
Leave was complete care education,& love 5 star therapy I fell in love with them those amazing… I have and always will have only good things to say about them