Elk Grove Pet Resort and Spa - Elk Grove, California

Kayla Jain

I was looking for a place to put my dogs for boarding. The lady who answered the phone yelled at me and told me I wouldn’t be allowed to tour the facility. I think it’s really sketchy that I can’t see anything. Reading the other reviews it makes sense now though. Seeing too many comments about dogs getting hurt at this place and terrible customer service. This place also charges almost $200 a night, holy smokes! Definitely stay away.

Reagan Yang

DO NOT BOOK HERE.

Save your money. They charge 2x the going rate of other places. For dog boarding you can't pick up on Sunday or Wednesday and they WILL charge you for it. I asked to pickup on Wednesday and they said no, but would give me a free night since they don't allow pick ups. However, they still charged me for it. It costs $170 per night, but will charge you $175 unless you say something. After they overcharged me by $330 (both on a per night basis and 1 extra night) and ignoring me for a few days I finally got a response.

They offered me a refund and stated they would send me the receipt. I did not get anything from them and when I asked for the refund receipt they stated they'd give me I saw it was $80 for the $5 per night over charge. I am still waiting to try and get a refund, but keep getting ignored so I probably won't hear from them.

I don't know how I did not know about the price, but they definitely did not let me know the price before hand or I saw a significantly different price somewhere else because I would NEVER book at a rate of $170 per night for 2 dogs. All other places are $100 per 2 dogs per night or under.

Also they were late to open when I had to drop off and go to work. She was out doing a grooming service and it took 20 minutes for her to get back and allow me to drop off making me super late.

STAY AWAY FROM THIS PLACE!

Maggie Wong

Terrible service and EXTREMELY overpriced. They are 2 times the normal rate. I was trying to get a refund because she charged me more than what the cost was, but she refuses to and started ignoring me. After reading all the other reviews it seems like that is her motto, CHARGE MORE THAN WHAT IS STATED THEN IGNORE THE CUSTOMER.

On top it all off my dogs got returned hella dirty, had bites and diarrhea. STAY AWAY!!!

Geri Romeo

We followed Cassi from her previous Sacramento location to the current Elk Grove location because of the excellent care our pups receive both when being boarded and when being groomed!
Cassi and her team provide a very loving, caring and personalized atmosphere to the pets that visit the Resort!
Our Posey loves visiting Cassi, interacting with the other pets whether spending the night or having her toenails trimmed!
Check out her new location, lots of area for our furry loved ones to play!

Punky Peazle

This place is great. I've been trying to find a groomer where the dogs can just hang out while waiting their turn or for pickup so that they can just have fun and not be stressed out for hours. Cassi and her crew love pups and it shows. My pups weren't in a hurry to leave when I got there! It was so nice to see that they actually enjoyed it! Their cuts were exactly what I was hoping for. They were all bathed up, teeth brushed, nails trimmed, the whole 9-yards. I didn't get to talk to the groomer much, except in the beginning when she came out to talk about my pup's groom, but she was very nice and knew exactly what I was going for. Cassi, the owner, is awesome. Super energetic haha. Even though she was busy she still made time to chat and get to know me and the pups, both when I dropped them off and picked them up. Also, the price wasn't all crazy like some boutiques. It was extremely reasonable. Not gonna lie, I love these guys! 😀

Christopher Griego

Been taking my dog to Cassi and company for years now. She is the kindest, most flexible person as well as great with dogs. Offers daycare and boarding. Super easy website. Can't recommend enough.

Tim Tararug

Thanks! These guys made my day when I went to pick up my boy and he transformed into a lion!

The place was easy to find, it's a house on a county road with a "Dog Grooming" A frame sign street side. My first visit got me a little out of my comfort zone with the whole pulling up into someone's driveway thing...​But once I got out of the car I was greeted at the door and I knew I was definitely in the right place!

Therlo Stallings

Cassi and staff run a TOP NOTCH organization. Very professional and caring of our puppy. Full service day care, boarding, and grooming! The TRIFECTA! The BEST