Camp Schultz Dog Board and Play - Bonita, California

De paseo Con BAS

Really great people, they work with you they explain everything and show you the place if you ask. My babies did day care and they came home so tired and slept all afternoon ?. Limited parking.

Gente realmente genial, trabajan contigo, te explican todo y te muestran el lugar si lo pides. Mis bebés asistieron a la guardería y llegaron a casa muy cansados ​​y durmieron toda la tarde ?. Estacionamiento limitado

Rata Vagabunda

Bueno

Brittany Dolan

Overall, a strange experience. I called to make a reservation for my 2 dogs, but it was only made for 1 dog. I saw a rate on their website, which was confirmed on the phone. I was also told I needed to pick up at 7:30 on pick up day, because they didn't have space for them that day so they needed the kennel ASAP, which I agreed to. During this call, I stressed that I wanted the dogs to be together, since it was my puppy's first time being boarded and she is prone to anxiety. I called a few times to fix the reservation and left a message but wasn't able to get anyone that day and since if was over a weekend (I assume this is why), I did not get a return call.

The morning of the reservation, I called again and was finally able to get someone on the phone, and they adjusted the reservation for both dogs, but then added a new reservation for a few weeks out. Got that sorted, and it was cancelled. The day of, I dropped my dogs off, and asked to see the kennels and was told I could not due to construction (loud music was playing), but was allowed to peak through the fence. All I could see was a cement pad inside a fence. I called daily to check on them when I was gone, and was told they were doing well.

On the day of pick up, I check the invoice before leaving my house and noticed, firstly, that the rate was not what was on the website/discussed on the phone, and second, that they were charging me for the day of pick up, despite me needing to pick them first thing in the morning, because they didn't have room for them. I argued both points and was treated rather rudely by the person at the desk. She scrolled through images on a TV screen with a tone that left no room for misinterpretation of how unintelligent she thought I was, and reiterated that "I got the best price" and she "didn't know what was discussed on the phone". The way in which she was talking to me at this point felt very manipulative and she implied that no one told me that, which is completely unprofessional.

Wanting to end the conversation, I said fine on the rate, but that I wasn't paying for the day if I needed to pick them up now. She suggested I just leave them and come back, to which I reiterated that I was told there was no room for them, which is why I there so early in the morning, and after a late flight. I live about 20 miles away and did not want to make the trip again. She checked the computer, and I assume, realized that there wasn't room for them. At this point, she "checked them out yesterday" and did not charge me for the day, but stated that she "would be making a note in my account that they need to go over pricing with me every time", very rudely.

Admitting that I was tired from my late flight and still stressed about my trip so I was short with her at one point, I would still say her tone was unprofessional, and expecting people to pay for a service they literally can't use because there wasn't space for my dogs, then condescending to me and trying to manipulate me into paying for a service I wasn't getting was unethical and unacceptable.

Also, both of my dogs smelled like urine, and my younger dog had clearly eaten something gross because her breath smelled like death, which it did not before drop off. I also noticed that my older dogs gums are swollen and red and sensitive to the touch. Not sure what happened here, but I don't think my dogs were well cared for, communication was unclear, and the person I spoke to was rude and unprofessional.

I boarded here because my dogs could be together, but I will not be bringing them back under any circumstances.

L'Nell Corriveau

Kitt and Kashew love going to Camp Shultz

araceli espinoza

My dog LOVES Camp Schultz! I can see the excitement in him when I drop him off. They are so friendly and attentive and see they treat him well. I feel comfortable dropping him off. This is the next best place for my pup to be besides at home with me!
Price is very reasonable.

Catherine Crouch

Great place to take my dog when going out of town. We pamper our dog and they do the same while we are gone.

Kyle Zumr

This was an ease of convenience and my dog enjoyed coming to this facility however the pricing that the facility has is ridiculous. My dog stayed overnight, morning to morning and the going rate is $32 and they charged me for 2 nights and said there was nothing they could do since it was charged by calandra day. Change your prices if you can’t change it. Lost all trust and was rushed out of the office.

Jenni Jerome

They took such good care of my girl. She's pretty nervous, and there was a bit of trouble the first day. She tried to dig out of the yard and make her way back home. But I was able to drop off some calming treats and they gave them to her. They made sure to tell me she was welcome back when we left the first time. We've been back for a second stay and she didn't need the treats the second time around. Definitely will be back again when we need to board her. They were so reassuring. I 100% recommend trying Camp Schultz. ♥️♥️♥️