Briarcliff Pet Resort - Menifee, California

CB Coll

My husband and I recently went on a vacation, leaving our 2-year-old Labrador retriever behind for the first time. Finding the right boarding facility was crucial, as we wanted to ensure our fur baby would receive the care, love, and attention she’s accustomed to. After extensive research, we chose Briarcliff Pet Resort & Chateau Briarcliff, and it turned out to be the best decision we could have made.

From the start, the Facility Manger, Juliet, made a lasting impression with her warmth and patience. She addressed all my questions thoroughly and made me feel completely at ease. By the end of our conversation, I felt like we had known each other for years.

Our visit to the facility confirmed our choice. Juliet and Dave, the Training Director / Doggy Day Supervisor, were welcoming and professional, and the facility itself was spacious, clean, and well-maintained. They went above and beyond to make us feel comfortable, and their care for our fur baby was evident.

Throughout our trip, Juliet and Dave kept us updated with photos and videos of our dog, which was incredibly comforting and meant the world to us. The staff at Briarcliff is outstanding—kind, attentive, and responsive. In addition, their website is user-friendly and offers a range of convenient online services.

We were so pleased with how well our fur baby was cared for that we’re already planning our next trip and will definitely board her at Chateau Briarcliff again. We highly recommend Briarcliff Pet Resort & Chateau Briarcliff to anyone looking for a reliable and loving boarding facility. Thank you, Juliet, Dave, and the entire Briarcliff team for providing such exceptional care to our fur baby and making our first experience away from her so positive!

Jennifer Costantinidis

Best handling class in So CA. Great training facility with knowledgeable accomplished dog savvy instruction. Showed trained my last pup here, debuted him and finished him in three weekends. In the summer I take my dogs here to swim and keep them in condition. My dogs love this place and the wonderful people who work here.

Jordan Swanson

Briarcliff Pet Resort is by far the best boarding option in all of the Inland Empire. I have brought my dogs here for many years now and have nothing but good things to say about this incredible pet resort (it really is a pet resort). One thing that stands out is how clean their facility is. The manager there Juliet, one of the kindest people you'll ever meet, maintains high standards for keeping the resort clean, safe and orderly. Dave who does the training there is also a true professional at his craft. I did his training program with my super high-energy GSD and he taught me control and training techniques that were an absolute game changer. If you're looking for a top-notch, quality boarding and training pet resort, this is your place.

Proud Marine

I took My dog to Briarcliff About 3years ago for the first time . He had a great time I was very happy with their services everybody there said they loved my dog. A year after that I took them again and same experience . I am a Disabled Proud Marine And my dog is a Marine Corps dog and has been a godsend to me. Nobody told me anything different. Now I call up and make a reservation and I get a call back from the manager Juliet and she tells me that the last time I brought my dog about 2 years ago she said that my dog was growling at certain attendants and not being cooperative. I never heard anything about this when I took my dog 2 years ago .Nobody said anything. What this lets me know is that they don't have the right people working there and I am glad that Juliet called me and let me know because I do not want to take my dog somewhere that they do not know how to handle dogs . My dog would not hurt a fly and I have had him for 4 years and he has never growled at anybody or anything. Anyway This Proud Marine definitely would not refer Briarcliff to anybody anymore because I obviously have no confidence in their services and I appreciate them Letting me know.

Deb Perkins

My dogs have always enjoyed their stays at Briarcliff Pet Resort. I found their updated booking system easy to use and appreciate the prompt response whenever I need to reach out for information.
The dogs have always returned home in really good conditions and the photos I receive while they’re there are an added bonus.
I would definitely recommend this facility to those looking to board their dogs in the Menifee area.

Doc Dokes

I’ve had my fair share of positive moments here, but unfortunately, the establishment has undergone significant changes. I began bringing my pet here around five years ago. It wasn’t my top choice, but its proximity to my home and reasonable pricing made it a convenient option. However, over time, it seemed as though they were actively trying to deter business. There are obvious staff shortages here, which seem to be confirmed by their, inconvenient operating hours and odd closure days.

Could this be why they’ve implemented policies that appear to be designed to discourage customers? For example, many places allow pet owners to administer their own vaccines. I’ve been giving my pet the Bordetella vaccine for years, even documenting it with photos of the labels and bottles. Yet, they insisted that I couldn’t board there if I was handling my own vaccinations.

Once things started to normalize post-COVID, I decided to have the vet give the bordetella vaccine. I attempted to schedule boarding for an upcoming vacation, only to be told I was calling too early and couldn’t book outside of a 60-day window. This was incredibly frustrating, as kennels in our area fill up quickly. After planning an expensive international trip, I really wanted the peace of mind of knowing my dog had a place to board.

I marked my calendar to call back within the specified time frame. However, months later, when I finally made the call, I was informed that the owner no longer accepts Italian mastiffs at the kennel. I can’t say I was surprised, considering I hadn’t been able to get my dog in for the past few years. Sadly, this often happens when businesses have an abundance of customers… they no longer feel the need to provide real value.

It’s disheartening that we were treated this way and then simply discarded. A more sensible management decision might have been to stop accepting NEW Italian mastiffs. Considering the breed’s average lifespan is only about eight years, and they’ve already been accommodating us for five, we could have continued for the next three before being turned away. Now, I will never support this business again, even when I get a different breed.

Joanna Johnson

Fantastic boarding & training facility!!! My dog received the best care & had the best time. I will always bring my dogs here.

Maria Wozniak

We boarded our two dogs with Briarcliff this last weekend and they were absolutely wonderful! Very professional and very caring! They took very excellent care of our fur babies! It was our first trip away from them in years and they made us feel very comfortable about the care they received while we were gone. We highly recommend them. The staff member who greeted us when we dropped off and picked up was phenomenal. So glad we found a place like Briarcliff to care for our fur babies when we are in need of a place to board. I can't say enough positive things about our experience.