Black Birch Farm - Milford, Connecticut

Elizabeth Tomasco-Berggren

We have used Black Birch for kennel, doggy daycare, and nail clipping. The staff there is always very communicative and they take such great care of our crazy dog. They all know him by name! If there’s ever a problem they work to rectify it right away and our dog always comes home happy, but is also always happy when we go back there and runs right in. I’ve also seen the care they take with other dogs with specific needs and temperaments and it’s great they work to meet the needs of each dog.

Cherise Barthelemy

Recently took our dog to Black Birch for boarding while we went on vacation. This was his first time away from family and around others. George calmed my worries and assured me that he would be okay. I was sent photos of him and he looked happy. I am grateful for finding them and now know he has a home in case we need to travel without him. Thank you so much to everyone at Black Birch Farm for taking care of my baby Kane.

Eve Chetwynd

THINK TWICE *

After using Black Birch Farm’s services for a couple of years, I will no longer be sending my dogs to this facility due to health and safety concerns for the animals and employees who work there. I recently spent about 8 hours in this kennel because I was interested in buying the business and wanted to learn how the kennel was run. What I found shocked me. These are some of the red flags I found:

There was a dish of rat poison stored on the same racks where bowls of food were kept. There was nothing preventing cross contamination if a rodent walked on or around the filled dog dishes.

There was mouse feces in the containers where the food for boarded dogs was kept.

There was no soap to wash the shared dog dishes.

There was no hot water. Dogs were being groomed in ice cold water and I was told that they had been doing so all winter long.

The grooming room was unsanitary. Equipment was dirty and rusty.

There were medication dispensing issues that arose. I would not be confident that my dog would get their medication if boarded there.

Kennels were rotting and in need of repair. There’s debris all throughout the interior and exterior of the building, all things that could be incredibly dangerous if a dog got loose on the premise. In addition, they were not cleaned very well. They were sprayed with bleach and then hosed down with cold water (because there was no hot water). CT regulations state that the application of hot water needs to not be less than 180 degrees Fahrenheit to properly clean and disinfect.

There were other issues, these were simply the most glaring health and safety concerns.

If this business stays open without making serious changes, it’s just a matter of time before Black Birch Farm becomes the next Beacon Falls.

Amy Pomarico

George and staff are AMAZING! Best place to leave your fur babies ! Our pup gets treats and a lot of playtime. Highly recommend this place for boarding as well as daycare. I can’t say enough good things as I had several bad experiences at another boarding facility in Milford. George truly cares about each and every dog that comes in!

Beachwood Design Team

Black Birch Farm,
Thanks for being such a great Dog daycare and boarding facility , for my dog Dory. She runs in 4 times a week for day care, and I totally trust your care for boarding. I have been using Black Birch Farm for 10 years . I've always felt my dogs have been in great care with George and the great crew.
Thank you ,
Carol G

Shane Sevier

Let me preface this by saying that I am an admittedly difficult person to please.

Our dogs just returned home from a week long visit at Black Birch while my wife and I took a cruise. Upon pickup they were clean and great smelling, healthy, well fed, and happy. Our dogs are large, rambunctious homebodies and we had never left them in a kennel for more than a night so my wife and I were a bit anxious to leave them. After seeing how well cared for our pups were during this trip, we will travel worry free in the future.

Not only were the dogs clean and well cared for, but the customer service was great. The staff was able to collect my payment information over the phone since my mother-in-law was picking the dogs up and I didn't want her to get stuck with the bill at the end. The staff was reassuring, flexible and helpful with her when she called to check on the dogs for us and arrange a pickup time. George and his staff have been very pleasant to interact with at every level.

We also paid what I would consider a quite reasonable price for the length of time, size of dogs, and quality of service that they received. We will continue to use Black Birch for as long as we live in the area.

One piece of advice, though -- call for information and reservations. For whatever reason, they are not so responsive to email but are always available and helpful on the phone.

Tracey Sutton

My dog Jared, goes to doggy daycare and when needed I board him at Black Birch. I like the large outdoor play areas. The dogs are separated not just size but also temperament. The staff gets to know the dogs and they all really like animals, it’s so apparent. I feel very good about leaving my boy in Black Birch’s hands.

Mary Miller

Daisy loves to go to daycare and play with her puppy friends. The staff is very attentive and know her by name. I am thrilled at how she has socialized with other dogs. Her older sister has boarded there several times in the past. I recommend Black Birch Farm for daycare, boarding and grooming.