Best Western Childress West Hotel - Childress, Texas

Nancy I. S.

Es bien bonito y limpio las habitaciones son hermosas me encanta la piscina tiene agua fría aunque esté adentro .

Luis P.

Excelente en todo hospitalidad mucha amabilidad de los empleados excelentes empleados muy bien

Sondra D.

Room was very clean. Comfortable bed & crisp sheets added to snuggle in comfy. The staff was kind & helpful. The parking is great for Elite Best Western members with a close spot. The room was organized and roomy with great TV display. The shower had great warm water without waiting for it. The amenities were all in place. Tge location was great for us on the way

Kelly W.

The remodel could be great if they stayed up on cleaning. The breakfast could have been good if the items were replenished and were out of most things.|The new glass for shower could have been clean easily if bleach was used.|The bed was comfortable.

Carl T.

I will never stay there again.. room are dirty the hallway are dirty.. no hot water the night I stayed.. so if I could give less than one star I would.. and the pool is out of order

Cheryl J.

Very disappointed with our stay. There were crickets in our room and some sort of medium size black bugs in the bathroom. There were 5 of us and only 2 omelets in the warmer at breakfast so we literally had to hunt down the attendant to refill so we could eat. Sausage links were not browned - very pale and unappetizing. When we checked out the desk person was sitting in the adjoining office with her back to us deep in conversation on her phone. Finally after I asked if there was anyone available to help us she came to the desk obviously annoyed at the interruption. Won’t be staying here again.

Alyce W.

The desk attendant was very nice and helpful. The room was not clean, however. One of the towels in the bathroom was still dirty, there was hair in the shower, a huge stain on one of the pieces of furniture, the microwave had a good mess on the turn plate. And they had enormous spiders throughout the building. Their elevator was not working. It was conveniently placed right along the main road

Sean E.

The 2d shift lady working the check in counter was very attentive and cleaning the lobby and halls and very nice. My family of 4 and I checked in at 2115 on 28 July 2024 after a full day of driving and my daughter was feeling carsick. We rented a King bed and a couch pullout suite in room 202. I came down to the pool for a bit before it closed went up and took a shower. There were only 2 towels and two was cloths and no extra pillows and covers for the couch pull out. My son and I came down to the lobby and hung out talking. After third shift lady Christina came on board and was on her phone for a while I asked her for 4 towels, 4 wash cloths 2 extra pillows and covers for the couch pull out.

Christina was kind enough to break away from her phone to hand us some the wash cloths and towels, but kindly informed us there was extra bedding and pillows for the pull out couch in every room. “House keeping puts it in every room.” I politely and with a smile informed her there were no extra pillows or covers for me and my son. I asked her if there was an unused room she can check for extras and she said no without looking or checking obviously more interested in getting back to her phone.

It is now 0130 and I am frustrated with the lack of professionalism from Christina and her unwillingness to help a paying customer. There is no way that there is not bedding or pillows that can be tracked down for my son and I. So I get my son up to the couch with no covers or pillows and come back down to the lobby as I currently write this review.

Jamika (Hotel Manager), I am told you will be in on 29 July 2024 in the afternoon. Please contact me so we can discuss. The hotel had no TV service. The hot tub was out of service and my son could not properly and or comfortably sleep with no pillows or covers. I might be able to sleep in the lobby after writing this review. This is extremely unacceptable and unprofessional after paying $145 to sleep in a hotel for one night.

0343 update.

Christina has since moved from watching Ching her phone at a table to being behind the check in counter listening to music and singing since she realized I posted this review.

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Update 0720

My wife used the gym to work out but treadmill did not work. I had to use the public mens restroom on the 1st floor and the lock did not work. I had someone walk in on me while I used the commode. The breakfast was at least good for taste and area kept clean.

Respectfully,

Sean “Rm 202”(very unhappy and unsatisfied customer).