Bay Park Center For Nursing & Rehabilitation Center - Bronx, New York

Gail G.

The facility is horrible. Construction is going on around patients. The rooms are unsanitary. The staff including the director John McKay are completely unprofessional. No one knows what the other is doing. They pass the buck, make excuses, and never follow through on anything. My mother has been there for approximately 6 weeks for rehab due to hip surgery. Since there, she has bed assaulted, had her phone stolen, fell 3 times, was basically starved for three days with no one thinking to give her an IV for fluids. She went from 110 lbs to 97 lbs. The nurses station on her floor is always empty. You can hear people calling for help verbally and ringing their bells to no avail. My mother asked for help to walk to the bathroom she was told to urinate in her diaper. She is being treated with a lack of respect and dignity. That facility needs to be investigated and shut down. I vow to pursue the closing of that facility!! Do not allow your loved ones to go there, it's not suited for human beings!!

joe K.

My brother Peter was diagnosed with dementia and entered Bay Park Nursing Home five (5) years ago. My family is so grateful for the level of professionalism he received from day one until his passing on 08/25. I highly recommend this facility and personally would like to thank his social worker Joan Bryan for her support throughout these difficult years.

HOOD G.

I have been to this nursing home many times and I can tell you that they are a bunch of extremely hard working employees. I know for a fact that they do not tolerate disgruntled employees or employees that do not meet the standards of providing exceptional patient care. I had an issue with a staff that was caring for my family and once I reported the issue it was IMMEDIATELY addressed. They have an exceptional wound care team that I highly recommend.

Reading these other negative reviews does not represent what my experience were at this facility. The nursing staff go above and beyond, the Nursing department gets high praise for their compassion and dedication to providing good care and advocate for their patients. The review written by AUBREY ROACHE APPEARS TO BE FROM A DISGRUNTLED, recently terminated semi-professional individual that you encounter at many jobs. Every business aren't for everyone so find the one that best suits you. Good luck.

H S.

Nursing staff is atrocious ( not Nurse Christopher)
incompetent, and bedside manner unbelievable! Truthful the place is smoke and mirrors, looks clean as a whistle but it's actually smothered with the filth of a handful of key people.
Mr. FALL or FELL needs a total revamping of administration and or him as well. The new name is Pinnacl. Please contact NYS with your complaints to shut this place down. Elder Abuse here is real but Suttle these people know who they are and I only hope the wrath of God catches up to them sooner than later.

Dave G.

My father is at this nursing home and upon my last visit he was locked in a room by a male employee (Jean) and another female nurse. This is a safety and fire hazard! Imagine coming to see your relative and they are locked in a room. I have photos of his door being locked from the outside and a massive bruise on this arm. The staff attempted to justify their actions.

Now that I’ve reported his door being locked, both employees are retracting their statements, saying they don’t know how my dads door was locked from the outside. Moreover, administration is telling me that my father is now being aggressive and they will have to move him out. It’s ironic that these were not issues for years. However, now that they are in a bind they want to point the finger at my father’s behavior...but there are no records for 5+ years about my father being agressive.

Be leary of this location. All of a sudden I get calls from the nurses, doctors, and head administrators. I live in MD and cannot make it up. If you send a loved one there be sure to visit frequently or they may abuse your loved one.

Sophia E.

Horrible, awful place that should be shut down immediately! All the reviews are true. We lived in Queens and my brother got placed here once he got real sick due to lung cancer. They were arguing with us about him leaving up until he was at the door, but I wouldn't leave him there another minute. Every person up to the director herself tried to convince us that he could not leave. The care is awful and its dirty. Please don't send anyone you know there.

aixamary R.

Today 9/20/2019 i arrived to this facility to see my dad at approximately 0830am to help my dad speak to administration over some concern he had. So i press the call button to get someone to help me transport my dad downstairs, waited about 10minutes for someone to show up. The wait was to long for a call button my dad has COPD and in need of oxygen. So they bring me a wheel chair with no way to carry the oxygen tank at this time a hour later they tell me to bot push my dad and push the tank myself when i ask for help they smile and walked away. Thats the begining when i got in the elevator it was difficult to position the wheelchair and the oxygen tank at this point a employee from this facility believed that i was a residant and started getting a attituted with me and telling me to move and i told her i cant with the tank and the wheelchair when i ask do you work here she witha attitutr YES and what and we both got into a argument and she refuse to give me a name and i told her im a visitor she got very nasty. When i was on the first floor i told come out the elevator because i was going to report her she left. I was able to talk to administration but felt unsatisfied because i spoke to them before nothing was done. I spoken to the social services nothing was done. I resquested to move my dad to a closer facility nothing been done. My dad is being abuse verbally by residents and employees and no one helps and nothing is done. By what i experienced today these employees or disrespectful and nasty and dont care about they residents because if they could treat and assume i was a resident and act in that matter how do they treat our love ones.

Tom M.

My loved one was here for physical Rehabilitation and that person was abused by a nurse or staff member who name and title wasn't given to me. They were more than happy to take their time regarding their physical rehabilitation, but tried everything they could to make my loved one's last days there as miserable as possible. Not to mention their b/s rules and regulations that are enforced in a way that only protects the facility's interests, so they could avoid being sued. But all those rules contradict each other and leaves the patients there at their mercy unless you are brave enough to speak up for yourself, despite the fear of their reprisals. Imagine being afraid of your caregiver's spiteful actions just because you wanted your medication on time. That's what it is like there.

I WOULD NEVER RECOMMEND ANYONE NOR SOMEONE THEY CARE ABOUT TO EVER STAY THERE.