Banyan Heartland - Gilman, Illinois

Michael M.

Very nice, clean & welcoming facility. A lot of space to roam, plenty of activities, breaks and a lot of free time. The staff is extremely attentive to the guests needs. The BHT & Nursing staff are outstanding and always pleasant. The Therapists are tremendously helpful and easily accessible. Great group sessions that provide an opportunity to openly participate. I was very happy to have electronic media time, it allowed me stay in contact with my loved ones and the outside world. The kitchen was under construction, so I can't give the cooking staff a fair assessment. They did a great job considering the circumstances. I highly recommend Banyan for a residential treatment option.

Alyse S.

Leaving this review not as a patient but close family of a patient that was in Banyan from May - June 2024. In the entire month that he was there, never once did I ever speak with any therapists, doctors, or even professionals concerning the family-aspect of recovery except for the day that I dropped him off. I received an email to join a zoom meeting for family members, and that was it. (Zoom meeting wasn't logical for me to attend because I have 3 children that I was left to care for by myself during this time.) I emailed his case worker/therapist and voiced my concerns about him returning home when he was still in treatment, no response from anyone.

Patient, my family, relapsed less than 2 months after release, still currently using. Maybe if "family healing" was more included within the treatment process, things would be different. Very little effort from staff to bridge the gap between live-in family members and the patient. I received a text about a month ago asking for an update on the patient.

Here is your update. Very disappointed in the treatment plan that was carried out by Banyan. A lot of important, key details are overlooked... I understand everyone has a different experience, this was mine as an outsider, in a nut shell.

Once he left your facility, there was little to no contact. Seems like a revolving door, body brokering. You got paid by his insurance, you profited off of my family's pain. I hope you read this review and implement change.

These are real people. Not profit for your pockets.

Dave G.

So, I admitted myself to Banyan Heartland the Sunday before Christmas 2024. There were about 25 people in there. All male and 2 or 3 females. Right off the bat, I liked it. I had been struggling with suboxin addiction for 8 years, but it felt great to think i was going to get the help i needed. So I threw my script in the trash, kissed my kids goodbye, and got picked up to go to Banyan. 4 days later, I was abruptly kicked out of the facility and driven 2 hours back home to go threw suboxin withdrawal in front of my 2 six year olds the day after Christmas. My kids thought I was missing Christmas because I had to go to the Dr for a month. Seeing me after having been gone for just 4 days and not making Christmas was worse than the withdrawals. Don't trust this place with yourself or your loved ones. The people who work here play favorites. They absolutely knew I wasn't giving anybody any number for drugs or anything else, but because somebody claimed I was, I was abruptly removed. 0 evidence of any wrongdoing whatsoever. Now they are trying to bill me for over 3k for being there just 3.5 days. I would have happily paid had they just provided the services the promised. You've been warned.

Geetha R.

I am posting this review as the loved one of a patient. In our case, the patient relapsed the same day when they left the center. This place is ineffective and does not help individuals struggling with alcohol addiction. In particular, they are not a dual-diagnosis center. The goal of this center is to make money from inpatient program and clinically not provide the support for the patient after the treatment duration. In our case, after the inpatient program that lasts 14 days, the patient was asked to schedule a therapy session after 21 days externally by themselves. Do not get fooled by the numbers that are posted on the website about their success rates. In our case, the patient has severe depression and they diagnosed it, but they don’t do anything about it. In summary, addiction has an underlying root cause that ought to be treated - they do not address that. Secondly a 14 day rehab is hardly enough time - we learned all this in hindsight, unfortunately. They also do not communicate with family members, though they have consent. Emails and messages get ghosted because they do not want to talk to you. Giving the patient random advice and expecting them to follow through is not support or setting the patient up for success. They did tell me that you can’t work harder than the patient. Again, the patient in this case relapsed the very day he was discharged from rehab. I would certainly consider other less expensive places that may care more for the recovery phase of the patient, not just do the treatment and not care. Recovery is a lifelong process and any center that claims to do rehab has to address that through their treatment, or not offer it in the first place - they hurt real people. Yes, they have the same "canned" response that they copy and paste for any negative review posted here.

Mike B.

Banyan is a very positive experience. It’s very personal. All the staff knows you by name. They are all their for the residents recovery.The food is prepared fresh each day by the chef. I highly recommend Banyan for anyone who wants to recover from their addiction.

Jordan M.

Blissful experience for every facet of their facility. Doing the whole program all the way through helped by blending the trust code when it came to leisurely wants and the comradery of the staff and peers to push myself when feeling stagnant.

Sara M.

I had a great experience here. It’s in a beautiful environment and is filled with staff that show that they truly care about your well-being and recovery. The nursing staff are incredible and every one of them worked hard to help me in my journey. The ones who run groups always make sure that we learn everything we can about addiction and help us better understand what we are going through. Gracie, the tech, was my favorite and always helped me out in every way she could. Payton, the aftercare specialist, always ran groups that were thought-provoking and interesting. My therapist, Dawn, did a great job of helping me better understand myself and why I am the way I am. The cooks here also put love into their meals they made for us and was always pretty yummy. Thank you, Banyan, for helping me find myself and giving me the tools to treat my addictions.

stephen L.

Excellent attentive staff. Great lodging. Superior food. ( E- building has a room TV with no streaming service )
Construction is a hassle - but won't be permanent.