ArchCare at San Vicente de Paúl Nursing Home and Rehabilitation Center - Bronx, New York

Dignorah Espinal

San Vicente de Paul norserig home.

A todo su personal:

Quiero dar las gracias infinitamente por el trato con nuestro pasiente. Por las buenas atensiones y el trato recibido; de igual manera, los felicitamos por su gran labor en beneficios de nuestros enfermos. Sigan dando ejemplos de buen servicio a nuestra comunidad. Por nuestra parte los felicitamos por su estandar de calidad y servicio; y en nombre de la famila maria les damos las gracias por el interes de ayudar a nuestro familiar Julio Maria. En horas buenas, nuestro agradecimiento a todo el equipo.

Marguerite Sanchez

The facility was acceptable and the Nurses, CNA, Case Manager, dietary and all other staff were all very nice and often went out of their way to help. The Social workers there don’t know what they’re doing! They’re disorganized and unprofessional!
My mother was there for almost 2 months and I visited her every day all the way from Brooklyn and make sure she ate. She was not able to feed herself so I stayed to visit with her and to feed her. I noticed they were short staffed, so I chose to make sure to be there for my Mom.
The social workers there are unorganized and unprofessional! I was never given a meeting, to go over what could be provided to transition from nursing home to discharge. So the day of discharge I was told that I had to find my own way home because she didn’t have coverage for transportation to get home. I had to inform them that it was covered! It’s amazing that one department doesn’t know what the other is doing!
At the end of the day I had to find my own transportation. It is very obvious that they don’t care about the clients and or assisting the family.
I realize they were not happy I wanted my mother discharged ASAP and therefore they were not going to be able continue getting paid for services she would have continued to receive if she had stayed!
I WOULD NOT SEND MY DOG TO ST VINCENT DE PAUL, in the Bronx, NY
The staff is great but honestly social workers were incompetent!

Jessica Jones

Honestly this place is not all that clean they have a rodent problem and some of the nursing staff in a very friendly they have four bedside manners if you have had your disability or sickness for 3 or 4 decades they do not like the fact that you may know a little more about the situation then they do and when you let them know that you do know something They tend to take offense to that because they think they know everything

bianca glendinning

St Vincent DePaul Nursing Home is an amazing facility with a very caring, and kind staff. From the second I walked into the building I felt a sense of team work and commitment. Everyone I met from security, nursing staff, aides, housekeeping to building maintenance, we’re all helpful and caring. . The building is spotless, the food looked delicious. I would highly recommend taking a tour of the facility, if you have a family member or friend that needs rehab or long term care. A top notch facility! Thank you

dump man

terrible conditions the residents are kept in and never taken out despite a park being across the street, they are ignored and concerns are always dismissed. staff incompetent and short constantly. if the people working their dont want to show up what does that signal to people who bring loved ones here? About the care they would receive? the residents deteriorate mentally and physically at rapid pace here. Alot of formerly homeless people are taken here as well because archcare receives alot of money for housing them. this places tries to hide its true purpose but is only to receive money. not at all to care to the elderly.

Migdalia Arciniegas

As a very involved family member, I had the opportunity to observe this home at different points throughout the day.

Plusses:
Guards at the front desk are cordial and helpful.
The admission representative was very patient and kind, answered all of my questions.
Nurses are generally patient and kind, some speak Spanish
The home offers activities for clients in the day; mostly arts and crafts or singing/listening to music
Physical therapy helped make my dad stronger
Some nurses advocate for your loved ones

Deltas:

Nurses are understaffed and overworked; they dont communicate with each other when they change shifts so there is a risk of misadministering meds

Nurses did not keep up with my dads oral or physical hygiene (one nurse thought he had been bathed but I discovered that was untrue when communicating with family who had been with him since morning),

Activities dont get done in a timely fashion. Example: my dads laundry was taken to wash, it was not returned the following day so had to wear a hospital gown. It's best to wash your loved ones clothes yourself and bring it from home to make sure its available.

Food is like school cafeteria (nyu hospital served much better food), but as long as you communicate with nurse and it follows nutritional plan, you can bring food from outside.

Some nurses dont help support clients with eating so unless you actively go to supervise your loved one during breakfast, lunch or dinner there is the possibility that your loved one may overeat or undereat.

Nurses don't consistently engage clients in conversation or cognitive activities so verbal decline in patients with alzheimers is extremely noticeable. There are things that can be done to slow the degenerative disease! Just sitting the patient in front of a window or television does not strengthen their neural functioning.

You have to consistently ask managers and nurses to make sure your loved ones have all they need. I know it's a budgeting issues, which is an unfortunately common with many nursing homes in the South Bronx.

Your presence matters! Advocate, advocate, advocate.

Gam Lanausse

My mother Carmen Lanausse was transferred to St. Vincent de Paul nursing Home after being in another nursing home that was dark and depressing. Since arriving at St. Vincent de Paul , it’s been a blessing. Steady stream of attention followed my mother in respect to her well being. From physical therapy, personal grooming, dietary, special events, outside medical care and outdoor events.
The staff treated my mother like she was a member of their families and made her feel well cared for. For this, I send my eternal gratitude to the administrator, admissions department, social services department , recreation department, dietary department, rehab department, and MOST especially the nursing department for caring for my mother until her recent passing. Thank you, St. Vincent de Paul for your caring and compassion! You are truly deserving of your 5 star status.

Charles Greene

I believe they contributed to my mother's passing. They didn't have the adequate knowledge to on simple bed soars as well as she had a colossal bag and they couldn't even get the proper fitted bag. The Staff was rude and had To Be Checked constantly. One of the nurses said well your mother's cries I asked her to be kinder with her words when you speak in from of a aging city worker that has contributed to this society. They even tried to hush up the good nurses. Then when they sent my mother to the hospital after they figured they did something wrong they didn't even have they decency to hold her bed after two days....