Apple Rehab West Haven - West Haven, Connecticut

Alex

I am truly disgusted with the way they treat their elderly. DO NOT send your loved ones here if you really care about them. They talk to them with no respect and mistreat them, and that’s in front of people. I can’t imagine what goes on alone. Absolutely disgusting people

Heather Westbrook

I wanna say thank you taking care my aunt till her last day, They should have more nurses aid to help out with the patients, Nurses or nurses aid should change their attitude towards the patients and patients family members and patients visitors,

dianne terrace

Older Title XlX nursing home posing as a short term rehab.Needs big time renovations

Alissa Stipa

Edited to add that my grandmother has a sprained ankle from the nurse not putting the foot pedal on her wheelchair. Her foot was dragging under the chair and it was only when my grandmother yelled in pain did the nurse realize what was happening.

She just told me yesterday that it was sprained further by an incompetent nurse turning her the wrong way when getting her into the bed. She was sent to the hospital just a month ago for a bad enough UTI that went unchecked long enough to cause sepsis!! This place is hell.

Do not send your loved ones here. I really wish I could give zero stars. My grandmother is a permanent resident at the facility and is constantly left in the wheelchair for hours in a soiled diaper. The food is so inedible that she barely eats anymore. She had so much trouble getting water that she had to get a mini fridge put in the room with bottles of water, but that water supply depends on the kitchen supplying it and some weeks the water doesn't come in for her. She hadn't been able to shower for three weeks and it was only after my mother and I called to complain that she was given a shower, otherwise it was just sponge baths. This is inhumane! I'm disgusted and so angry at myself for recommending this place and arranging her placement. I regret it every day I talk to her.

Michelle Bacon

My mother in law was here for short term rehab. She did receive excellent care from the nursing staff. My biggest complaint with this facility was the lack of communication and the rudeness of the receptionist. Several times my husband would ask questions to the receptionist and she was very rude to him. I have worked in this field as a receptionist at many places and was appalled by the responses he received from her. I worked here myself part time as a receptionist and she was rude even back then.
The second lack of communication was from administrative staff. My mother in law fell and no one called us to notify us of this. They just noted in her chart that she had a skin tear. In my past experience I always saw that the nursing staff called the family member to let them know of this. There was also an issue with her phone and also no one was keeping us in the loop as to how her care was progressing. No one contacted us until my husband emailed someone for some information and logged a complaint in his email.
When it came to discharge, the case worker in the facility did not assist with anything but give us the name of a home care agency that would be providing her care. My mother in law is on oxygen and we were told that the company would be following us back to the house to set up the machinery...this did not happen. I felt they could not get us out of the facility fast enough...and when my husband tried to go in to ask a question, they would not allow him back into the facility.
My mother in law recently fell at home and has a fractured hip. She had surgery and is currently at another rehab where they are actually doing what they should be by assisting with getting us appropriate home care and services needed at the home.

patty forte

If I could post a half star review I would. My father has been there for 2 1/2 weeks and does not have a working phone. Three work orders have been put in and his phone has still not been fixed. My name and phone number is sitting by their phone. Yesterday they called my aunt 87 years old to just to discuss a discharge plan on my father a family meeting my aunt called me. I am my father‘s health care proxy power of attorney why were they call my aunt instead of me I’ll tell you they don’t have my number on his file which is funny because the hospital sent over my name and phone number they claim they never received it so how did you get my aunt’s number because when I called you said the only number you had was my fathers did you just violate the HIPAA law I wonder. Let’s see if they call me tomorrow I doubt it but it doesn’t matter because I would never everSuggest anybody to go to Apple rehab because of the amount of problems I’ve been having with them lately .

Anna Niemiec

This facility is disgraceful. The Administrative Staff only cares about client’s bill being paid. Leaving client in limbo while trying to get Medicaid. Throwing them in a closet size room to share with another resident. Leaving the elderly in the hallway like their nothing. Leaving them in bed when their supposed to be out of bed. The entire floor and rooms smelling like urine. Throwing my Uncle’s clothes in a plastic bag, not clean and smelling like urine. A rude elderly Receptionist who I can’t stand dealing with. I am having this facility investigated and my Uncle will be out of there immediately. Don’t ever have any loved one in their care. It’s a disgusting and neglectful dump

JLR productions S.Joker.L

I want to say that the social worker Cindy is phenomenal at doing her job she really listens and takes how the patient feels seriously she is considerate and understanding and goes above and beyond to make sure her patient feels heard and taken care of