Animal Kingdom Veterinary Services - Napa, California

HELLO

The rudeness and abrasiveness of Dr. Cornejo's husband is unfortunately hurting her business. It is a shame, because Dr. Cornejo has always been kind and empathetic to both me and my animals, but I can no longer tolerate her husband's frankly rude and abrasive personality as the middle man to her services. I also don't feel comfortable handing over my pet to a man like that. Where is the tenderness

It didn't used to be this way when she had vet techs working in the office that helped free up her time. They were doing a lot of the things her husband has taken over, except they were polite. He seems unable to provide customer service beyond his very cut and dry manner. The last time I spoke with him, he was downright offensive. It seems he is only in it for the money, not the welfare of the animal.

Dr. Cornejo is not like this, but you can't even get her on the phone anymore. If you call-it is her husband that answers and acts as the middle-man, relaying your concerns and injecting his own opinions into the conversation that he has no business doing. You are now lucky if you get a couple minutes to speak directly with her when you are there in person picking up your pet. You spend more time relaying information to and from her through her husband, than you get directly with her and it shouldn't be that way. It wasn't that way until they changed things a few years back.

The best part of this business has always been the kindness and the compassion of Dr. Catherine Cornejo and the trust she imbibes to you in being confident in the care of your pet...and a big part of her amazing customer service relations has been lost and replaced by someone who just doesn't have that same magic and tenderness that she has. If I didn't have to deal with her cold and offensive frontman, in order to attain her services I would still be going to her, even though they are more expensive than most local vets. It was good while it lasted, now we must unfortunately find another establishment that actually treats customers with kindness and respect.

Donald Buresh

There are people that just take care of your pet as a business.
Then there is the Animal Kingdom family.
Dr. Cornejo and staff cared for our toy poodle Maggie for 14 years.
She passed at a grand age of 16.5. The care given to Maggie over the years was nothing but loving.
She is and always will be part of the Animal Kingdom Family.
If you love your furry family member, you owe it to your pet and yourself to call Animal Kingdom right now and book your first appointment.

Debra Haupt

Nice place and love the doctor but, extremely over priced, and the husband is rude. It felt like all he cared about was the money not the care of the animal. I wouldn't deal with that ever again. He was extremely rude not just to me but to my daughter as well. For someone that is in customer service to treat people aggressively and rudely should not be in this kind of service. I wouldn't pay any amount of money to be treated that way. It's just not worth it.

Suzanne Sattui

My female 6 month old pup just recently got spayed here and Dr. Cornejo was absolutely excellent. Big shoutout and thank you'd to Dr. C and her husband Jose Rossi. ☺

Priscilla Felton

Dr. Catherine Cornejo is a kind and dedicated veterinarian. She has saved our little dog twice, the last time being just before Christmas 2011. I called the emergency number and caught her during intermission at the theater in San Francisco. She had taken her young son to see a Christmas play. Instead of her planned after-theater treat, she drove back to the Napa Valley and we met at her clinic at about 11:00 p.m. She was still wearing her lovely, dressy clothes! She took care of our beloved little 15 year old Pomeranian and saved her life. Our dog has a number of health issues and is fragile. She probably wouldn't have made it through the night. We are so grateful to have such a caring and knowledgeable vet, and would recommend her to anyone and everyone. We've had a lot of dogs and a lot of vets. Dr. Cornejo is Number One!

lotis74

She talks to the kitties....I mean she chirps and meows in their language. She is loving and kind and amazing. Pulled a tooth for almost half the price Alley Cat wanted. She's the best. Staff really great too, and beautiful setting, small office.

Linda Schoenherr

WARNING CAUTION - Been to several vets in Napa. Go anywhere else but here. I phoned Napa Small Animal Hospital when I returned and they cared for me. Animal Kingdom is a husband and wife team, Catherine Cornejo is the vet, both are nasty, uncaring and unprofessional. Took my Cairn in for an allergy. The treatment that my dog and I received both socially and medically was worthless, they were mean with an attitude. The vet looked at her for 2 minutes, went into her office and sent her husband out to me with a bill of over $700. This was for bloodwork, 1 shot, 1 prescription of Apoquel, Nextguard and 2 lotions. I allowed the shot and pills and was charged $320. When I got home I called my friends vet. I asked for their prices, care for this kind of allergy and went over the symptoms and treatment. They were so kind and precise. I got more from that phone call than at Animal Kingdom. Prices were as follows. For one, the shot my dog received was for Cytopoint, Animal Kingdom charged $160 and Napa Small Animal Hospital charges $77, office call was $70, all others in Napa are $29 to $55 . If my dog and I were cared for, there would be no discussion of money. However the treatment was unnessesary, stress inducing and horrible for me and my dog.

L Obrien

I have used Dr Cornejo and Jose Rossi for decades, I trust them 100% as they have always shown compassion and professionalism with my pets. Kudos to this hometown couple who have never once let me, or my pets, down. Thanks!!!!!