all about the DOGue salon & spa - Emeryville, California

Kat Song

Worst grooming experience in the Bay Area. Never again! My dog was dropped off around 9:30am and released at 5pm (I received a text saying he would be ready by 4). I asked if he was walked for a bathroom break/access to water, but the person there didn't answer me and avoided my question. This gave me the answer that he wasn't walked for a bathroom break or offered water. I suggested that appointment times need to be offered and they said it was more efficient this way. NO! Efficient for whom? Absolutely not for the dog who is cooped up for almost 8 hours with apparently no water or bathroom break. Clients are not allowed in the shop at all, so you can't see the space where your dog is being held and everyone is waiting awkwardly outside. The work is uneven and I found off at drop-off that my dog was not getting a full cut and only a trim. Trim came back long and uneven. For what they're charging he should get a full cut. They also take your card into the shop out of your view. He came home stressful and backed up, wouldn't eat, and I had to take him outside twice at 1am & 4am (following the appointment) because he was throwing up - most likely still stressed and backed up. Most of these glowing reviews must be friends and family. Please don't make my mistake, just take your dog elsewhere

Zach

We visited this past Saturday with our two Aussies. They have a lot of anxiety and we were nervous about moving to a new groomer. Aussies are double coated and can't be buzzed etc. Lena scheduled our appointment and even offered obedience classes to help with their anxiety (which we will be trying ?). Drop off was smooth and pick up was hours earlier than expected. The price was more than reasonable given the type of dogs and coats. They look amazing and we got a full report of how they did. We are very grateful to the all about DOGue team and will be coming back regularly if they'll have us haha

Daniel Nelli

This may be the first review I’ve ever left for a business, but I’m really disappointed with this business’s level of customer service (or lack thereof), and I want to make sure others are aware.

I took my dog here a handful of times. I thought it was a bit expensive but liked it because they gave good cleans and cuts.

However, the last time I dropped my dog off for a haircut, they did not follow our directions for grooming. They barely cut any hair off our dog despite us showing pictures and saying we definitely wanted the cut to be short. So we basically paid $120 for a bath. But, they made us pay for the haircut before bringing our dog out to see him. After I asked if they could cut more off, they connected me with the owner “Miss Lena” (after multiple calls back and forth over the next few days), who told me I would have to pay for a new haircut if we wanted more trimmed off. She then not only refused to offer a refund or credit, but would not even admit that they had offered an inadequate service or made a mistake.

They clearly value their pride and pocket way more than the customer’s concerns. I will never go back. The worst customer service I’ve ever experienced. Such bad service that they actually inspired me write a review.

Claudia Blanco

Had to drop off at the door and picked up there as well, so very quick. They gave her a cute flower bow and a treat at pick up ❤️ Reasonable pricing and very happy that the staff met my requests ☺️ def coming back

Karen Freeman

It was my 1st time visit. Loved the professional, courteous, preconsult conversation. They did an excellent job with grooming. It's been a week, and my pup is still fluffy and smells good.

Dora Barbosa

First time going here since we moved to downtown Oakland and ABSOLUTELY LOVE IT!!!! huge plus that this is a Black owned business but also just did a fantastic job with my labradoodle and their prices are great! I actually love that they keep the pet all day, my baby was SUPER happy ☺️? recommend 10/10 and we will definitely be returning ?

Lady Cranberry

I appreciated that they cared what type of haircut, and took the time to explain the various cuts for my Yorkie. They were patient, kind, and gentle with Gorgie.

Matt Stack

Great service, very informative on pet maintenance and regular grooming to prevent issues.