All About Animals Pet Clinic - Mahomet, Illinois

Kristen S.

My husband and I have 5 dogs, so as you can imagine, we are at AAA a lot and have had many opportunities to use all of their services. I can't think of a single issue we have had concerns about w/any of our visits. From newly adopted dog visits, to wellness/illness exams, random issues w/our senior dogs (I could write a whole 10 star review on Dr Koss' care of them alone!), to grooming (they don't come ANY better than Irene!!!), to boarding (Arthur was loved and cared for and it eased my mind so much), to the unfortunate passing of two of our previous dogs. The care, attention to detail, clinical guidance, and compassion have been nothing short of amazing. We love the whole team at AAA and they are almost family! I will be forever grateful for them and all they have done and continue to do for the Streeter dogs ❤️

Dianne T.

Max is our rescue of 6 years. He has been boarded before at AAA, but for no longer than 10 days. We recently took a trip to Alaska and Max was boarded for 19 days. I was worried about leaving him for so long, but Max ALWAYS gets the best care while there!! Michael, Emma & Elena are so good with him. They make sure he eats his food, and gives him all the loves!! His birthday was while he was boarded there, I had included a birthday bandana and they put it on him and gave him some special birthday cookies from the staff.!! I know Max gets the BEST care while boarding there, staff is amazing!!

teddyandclaus

Cancelled the stay for our 2 giant breed special need puppies SIX DAYS before an international family trip we have been planning for 1 year.

Booked in April for ~2 weeks in June & my wife was very honest about the puppies special needs. They assured us everything will be taken care of & we will be sent the care forms "closer to the stay." They sent the forms 7 days before the booking. After they received the forms we were called by Tammy who admitted to us honestly that "a trial run" should have been done for our puppies. We still thought everything was fine after talking about the puppies more over the phone with Tammy.

The next day the manager called my wife & said the puppies cannot come "non negotiable". When my wife very logically & reasonably asked why is this all happening now 6 days before we leave? The manager couldn't even be honest & tell her that they dropped the ball & should have taken her verbal concerns more seriously when she booked/had a trial run completed. INSTEAD the manager told my wife she "wasn't honest about the puppies needs" (lie) & that she "never told staff her concerns in April" (lie) So NOT ONLY did they completely screw us over, they then had the AUDACITY to call my wife a liar & blame her for everything! Everything seemed fine after talking to Tammy! My wife would have brought the puppies to meet staff if they were still worried! Thankfully the trip was saved because we found rover sitters at the last minute. Completely avoidable situation if they had given my wife the forms in April when she asked for them or told her about the trial run option when she described the puppies special needs (1 puppy is injured & both have anxiety issues/never have been separated/can play rough.) The manager made a snarky jab they are "booked a year in advance" essentially telling my wife they don't care about having our business. Heartless, especially since being booked "a year in advance" is yet another lie. We booked the 2nd stay (6/20/24 before they canceled) for 9/2024. They said there was "plenty of availability" & we were under the impression all was well! MANY alternate options were available other than cancelling 6 days before our trip. The manager was completely remorseless & took no accountability.

All other staff my wife spoke to were pleasant on all occasions. Unfortunately, they clearly just dropped the ball on her concerns/forgetting to offer a trial run. Then the manager called to do the dirty work/ditch us when she thought our puppies were a liability. They aren't-if she had done her job they would have known that or if she had just spoke to my wife for 5 minutes before cancelling. The manager didn't talk to my wife about her care notes as other staff members had. It was just a cruel we are not taking them, lies, & blaming my wife for their mistakes. We booked our 2nd stay oblivious the manager was about to call & cancel our 1st stay! Can't wait to see the lies the manager cooks up in response to this review.

People that recommended AAA were SHOCKED by them cancelling care last minute. Also gas lighting/lying my wife never told anyone about the puppies special needs. I got home from work & she was excited that AAA was willing to take the puppies despite their special needs. 1st review I have written that is not 5 stars

UPDATE Response to AAA lies see photos below due to character limit. It was bad to cancel 6 days before a trip & terrible to take 0 responsibility about cracks in the booking process that caused that unfortunate event. It is worse how you are handling our frustration w/ your decision by lying, blaming, & falsely insinuating our puppies are aggressive/have severe behavior issues-you have never met them! Our puppies do NOT bite, see photo of list responding to your false claims. You left out/lied about MANY details. We are available by phone & our emergency contact is an MD available 24/7. Paying $1/minute for "individual time"-yes, I expect staff to brush them. Challenging to get a rover sitter due to LENGTH of our vacations & puppies size- not behavior issues

Jena B.

We took our cat in as she was experiencing urinary symptoms still after getting exams done at 2 other vets with no improvement. Dr. Gantzer was wonderful from the first encounter. She listened to her symptoms and understood all the interventions we had already tried (we have had multiple cats with cystitis so this wasn't new territory to us), and within 5 minutes of starting her workup, found the issue. Sylvie had a large stone in her bladder that had not dissolved with her prescription diet. Unfortunately, this was going to require surgery (cystotomy), which we also scheduled with Dr. Gantzer. The surgery and follow-up went so well, and 3 weeks post-op, our girl is thriving. She's not constantly having to run to the litter box anymore, and you can tell she feels so much better. All the vet tech staff were great with her and with us as well, and made sure all my dumb questions were answered. Like others have mentioned, the prices are not cheap, but having gone to multiple vets who didn't find or diagnose her issue, I was more than happy to pay more for a team that was competent. Her issues under control after 8 months and for that I'm so grateful. Will bring all our babies back here as long as we are in the Champaign area.

Erin H.

I’ve been utilizing All About Animals Pet Clinic for nearly two years for both frequent boarding as well as routine vet care and grooming for my dog and could not be happier. They’ve been overly accommodating my ever changing schedule and have always done it with a positive interaction. The entire team is wonderful but Tammy, Karlie, Alex, Irene and Michael (Cooper’s favorite) have gone above and beyond every single time.

Debbie M.

All About Animals is the most popular place my girl Elly loves to go. We absolutely feel like family from the moment you open the door. The staff is so receptive and friendly! Dr. Koss is exceptional. She is completely dedicated to her profession. I've recently worked with Dr. Gantzer and find her to also being dedicated and knowledgeable. The last thing I want to say is Irene loves her profession and treats fur babies like her own. We will never go anywhere else 😍

Louanna M.

We have been taking our dog, Taylor, to AAAPC since she was a puppy. I know she was in good hands when Caleb came outside to get her and got on the ground with me to get her out of her crate. He carried her in lovingly.

Their veterinary services are excellent in every way. We’ve never had any problems .

Irene grooms Taylor and welcomes her for her appointments.

We have utilized Boarding, as well. First for a few day boards, then a week long boarding. For over a year she day boarded 2 days a week while I was at work. Michael would meet her with a smile. He is a kind, compassionate and nurturing caregiver.

Tammy, Karlie, Alex, Ava, Karsyn, and Emma are all amazing caregivers. Each are professional and encouraging. They feel like family to us.

I’ve also boarded her for 2 and 3 weeks during the past year when I had overseas travel. They relieve any concerns I would have because of the care provided.

Taylor loves AAAPC. Her tail ways fearlessly when she sees the red barn.

Paige C.

I have 2 cats that were patients for 3 years. I have only positive things to say about all about animals! Staff is very friendly, thoughtful, and knowledgeable. I have never had a bad experience here, they go above and beyond to care for your animal and they treat your pets like they are theirs! #1 vet in C-U area.