Cassio Pet Resort & Training Center - Newtown, CT - Newtown, Connecticut

Cassio Pet Resort & Training Center, ubicado en 173 Mt Pleasant Rd US Rte 6, Newtown, CT 06470, es un establecimiento de alto nivel y confianza para el cuidado y entrenamiento de mascotas. El centro es dirigido por una mujer empresaria que ha creado un entorno acogedor y profesional para sus clientes peludos.

Este resort para mascotas ofrece una variedad de servicios especializados, incluidos el servicio de embarque de mascotas, guardería para gatos, guardería canina, adiestramiento canino, peluquería para mascotas y un centro de formación completo.

Lo que distingue a Cassio Pet Resort & Training Center es su enfoque en el bienestar y la comodidad de las mascotas. El personal es amable y experto, y el centro está equipado con las últimas instalaciones y tecnologías para garantizar la seguridad y la diversión de las mascotas. Además, el centro cuenta con servicios en el lugar, entradas y baños accesibles para personas en sillas de ruedas, estacionamiento y espacio para personas en sillas de ruedas, y baños unisex.

Cassio Pet Resort & Training Center también es conocido por su compromiso con la inclusión y la diversidad. El centro es amigable con la comunidad LGBTQ+ y proporciona un espacio seguro para personas transgénero. Todos los clientes y mascotas son bienvenidos y tratados con respeto y consideración.

La ubicación del centro en Newtown, Connecticut, es conveniente y fácil de encontrar. El establecimiento ofrece estacionamiento gratuito y está situado cerca de varias rutas importantes, lo que facilita el acceso para los clientes que viajan.

Las opiniones de los clientes sobre Cassio Pet Resort & Training Center son en su mayoría positivas. De acuerdo con Google My Business, el centro tiene una calificación promedio de 4/5, basada en 40 valoraciones.

Opiniones de Cassio Pet Resort & Training Center - Newtown, CT

D Ruu

1/5

Brought my 17 year old cocker for a few days there in mid oct . He was walking perfectly fine me when I received him a few days later he wasn’t able to walk and now I will
Have to put him down. They won’t tell
Me how he injured himself . I was also told
That he was brought home by a staff member which is not their company policy . I will never bring my pets there again. They shouldn’t have allowed my older dog there if they couldn’t take care of him correctly. The staff there are lazy and unprofessional .

Kelli Doheny

2/5

I really wanted to like this facility, but after my experience there, I would not recommend Cassio's as a grooming center. I brought my 8 year old Mini Yorkie to get groomed (hair cut, nails cut, bath) last minute, and I was surprised to find a place to accept such a rushed booking (4 days notice). The grounds of this location are beautiful, but when I went inside, I was not pleased with the reception staff. I asked how much my services would be, and the receptionist told me that I should have asked the groomer for an exact estimate and that she did not have an answer other than the minimum cost ($75 for bathing/nails). I then asked what time I could pick up my dog, and she told me that if she does not call before 11am, that it would be after 3pm since they are closed from 12pm-3pm. I dropped off my dog at 8:30am, so it was distressing to hear that my dog could potentially be there for 6+ hours. Luckily, I received a call only two hours later that my dog was finished. I was not surprised that it only took two hours after I saw the haircut that my dog was given. I had shown the first picture as a reference to the groomer, and she completely botched her face. All of her hair was shaved from her face, and there was no care or time taken to trim and make her face look presentable. I needed the last minute groom, so I was willing to look past the quality. But at the price of $80 for this service, I was very disappointed.

Karen London Le Blanc

5/5

I just wanted to put in a positive review, simply because when we chose them several years ago, I was really hesitant due to some negative reviews. Honestly, they have always been extremely accommodating and very easy to deal with. We use them every time we go somewhere.

Maillyn Espinal

1/5

I have a 2 year old blue chow chow who has been coming here since he was a puppy. He loved coming here and would not get his anxiety attacks that he gets at other groomer locations. But there has been a recent staff change in the reception and groomers. The new receptionist are rude and should not be working in customer services. They are a poor representation of this business or at least what this business used to be. Since his groomer left, the new groomer refused to cut his hair because of his breed. She claimed chow chow’s hate her and are aggressive dogs. My dog has never attacked or hurt anyone. I used to advocate for dog owners to use Cassio services but after our recent experiences with them I no longer recommend taking your dog here. It will leave you with an unpleasant experience.

Wendy Garizio

3/5

I had high hopes for this facility due to good reviews and a personal recommendation. Sadly, I was very underwhelmed and in planning another trip, the thought of boarding my dogs here gives me anxiety.
None of the issues
alone would have made me write a negative review online, but put all together, and adding to them the complete non- response to my telephone call following pick up, I was prompted to do so.
During the overnight boarding trial, I was told that they were unable to clip my puppy’s toenails, and sedation was suggested, however, the vet has been able to clip the toenails every visit. When we dropped off our dogs for boarding, we accidentally tried to enter the office while someone else was inside, and the receptionist was not pleasant when reminding us to wait outside.
Both for the overnight trial, and for the time my dogs were boarded, meals were skipped. (I had every meal in Ziploc bags, and received several bags at the end of the week. I sent a couple of extras, but definitely received more back than I should have.) Almost all the treats I sent came back home, making me wonder about all the extra attention time I paid for my dogs to have. My puppy’s frisbee was missing from the bags that were returned to us. When my daughter picked up the dogs, staff members kindly helped her get the dogs ready to put in the car. However, even though a staff person told my daughter that they knew how to put a Gentle Leader on, the person put it around my puppy’s neck instead of putting it on properly. Finally, both my dogs developed kennel cough two days after coming home. When I called Cassio, and asked about my puppy’s frisbee and informed them that both dogs came home with kennel cough, the person who answered the telephone, replied that they hadn’t heard of any other dogs with kennel cough. Absolutely no “I’m sorry to hear that”, or “how are your dogs doing” or anything of the sort. They never called me back about the frisbee or about anything else; very poor customer service.
My older dog boarded many times in the past at a place (that place now closed-an unfortunate victim of Covid) that had a camera so I could find out how my dog was behaving, and how she was being treated. We never had an issue, and my dog never came home sick. I’m definitely searching for another place next time.

Tom Groth

5/5

Always an easy experience. They communicate well. I’ve been taking my two dogs here for a couple of years now and we’ve always had a good experience. I guess I wish they were more excited to see me when I pick them up? ‍♂️ 10/10would reccomend to a friend.

Bev Roche

5/5

I just moved to the area. Cassio was recommended by the vet. Called them up. Was able to being my dog in for a trial run (overnight). She did great! I was leaving for my trip on a Thursday morning. Monday night I had to being her to the emergency vet (NOT related to her being there overnight the week before). The staff at cassio was more than willing to give her her medicine for the duration of her time there. I was worried that they wouldn't be able to give her meds. I left her for the duration of my time away (about 4+1/2 days). They were all wonderful ! When it came time to pay, I was expecting a much larger bill than what it came to. So, I was pleasantly surprised. I would definitely take my dog there again!

Peter Martin

5/5

This is my third time using Casio for boarding. The people here are super friendly and welcoming. My dog has come home in perfect condition every time she has stayed here and I can't say that about every kennel she has stayed at. I would definately recommend Casio for your furry family member.