UCHealth Pharmacy - Greeley Hospital - Greeley, Colorado

Gaby ortiz

Muy buen servicio

Jennifer E

I know UCHealth strives to be customer friendly so this review/ experience is only in reference to the pharmacy tech working today and the people that keep her there. When I went to get my medicine this morning the pharmacy tech stated she "will not help/service me till I end my cellphone call". I was on the phone with my mother and the tech yelled that at me from across her workspace. I told my Mom I had to end our conversation before she would help me. My Mom agreed because she knows how much I need my medicine. The tech gave me my medicine but no kindness, warmth, or even respect was showed. I. Am. Horrified. What if a sweet grandma lady was talking to her kids and the same tech made her hang up to get her medicine? I contacted management with no return call yet and I left a message with UCHealth Patient Reps. This must change a million percent. No way I want that bad attitude in my community interacting with our most vulnerable population.

Stefanie Tyler

We have been using this pharmacy for years and it's always been a comfortable informed visit. The last 2 visits it's all new faces and nothing but additude. Today after ringing up the meds and checking my ID she says okay I'm gonna need you to wait 5 minutes and walks away from the window..I'm standing there feeling confused so I decided to ask what I was exactly waiting for and I was told mam..which by the way, I dislike very much, just wait, we'll be right with you I'm waiting for the pharmacists...why didn't she say it at the window instead of me having to wonder why I'm waiting?
No personal skills what so ever from the last 2 people I have delt with there.
Communication goes a long long way!

Jacob Clark

The absolute worst pharmacy I've ever dealt with. They've botched my prescription multiple times and no one takes ownership. UCHealth as a whole is trending downhill incredibly fast.

Mark LeClere

I have found that the evening pharmacy staff are not friendly, terse, even bordering on rude. Called in this evening to check on why the prescription I ordered on the mobile app did not get delivered by mail as requested. Was talked to in a manner that was condescending, and it was made clear that my concerns were not their concern. I felt like it had inconvenienced them to have to answer my questions. To top it off, the staff member said I should use the mobile app to order, and when I mentioned I had done so, got snapped at that it must have been missed. I will be transferring my prescriptions elsewhere. It is a stark contrast to the care I receive from my UC Health primary care physician. I could not be happier with them, caring, addressing all matters related to my health.

Theresa Smith

Stopped by to pick up a prescription for my husband on 4/29

The staff member behind the frosted glass offered no greeting or inquiry of help. Just says.. 'name?" She was on the phone a sec before, so I wasn't sure she was talking to me, plus she was behind frosted glass so I couldn't see her face.. I realized she was speaking to me & apologized..She rolled her eyes at me & just started at me..so I gave her my husbands name, before I could say the whole name she interrupts me with " Date of Birth"? There is absolutely no reason the talk to or treat people this way. This individual was also rude to the person before me. You think I want to be there? That I don't have better things to do. I get having a bad day or mood but don't take it out on people. I can see you receive alot of complaints about your staff. You have said you will address it..when do you plan to do that? This is a hospital..people are stressed enough. You have an opportunity to brighten someone's day or make it worse. The choice is yours.. I hate to think this is the culture UCH strives for. This is below the line thinking & management. Do better!!

Jeff Goodman

I so badly want to give them 5 stars as they fill my prescriptions really fast and are open 24/7 but I believe that customer service is king. I will say I've never had a single issue here but the staff are not friendly. They aren't mean, but very curt and seem annoyed to be bothered with your presence let alone questions. I've had better customer service at the Walmart pharmacy.

Grace Easton

Disorganization, rude attitudes, and an obvious inability to listen to the customer is just how it goes here.

The portal also never works for meds. My dr sends in a new med, it isnt ready but shows I have to refill it to get it. So I do that, write in the comments that it is my 1st fill (which they should have proof of), then tell me it cant be filled bc my insurance says it cant be filled again yet. Ughhh