The Grand Rehabilitation and Nursing at Queens - Whitestone, New York

Richard Stagnitta

Fist off I have Been staying at The Grand for about 3 Months. I have to say that my experience at the grand has been extraordinary. The Rebilitation department is very good and they really help with getting people back on their feet. I want to give recommendations to Saffee and Jimmy. The staff is very friendly and they really help with getting us ready on time. The nursing department has been very accommodating . I want to compliment them on such a great job. Its a really family oriented atmosphere. I would recommend this facility to anybody that needs Rehab. The Recreation department has a lot of fun activities and they are uplifting.

Joelcoqui

I heard good things but its quite the opposite. Its only a week but we are in the process of getter her out. When my Mom arrived, the room was filthy.. it was never prepped or cleaned. Walls and floor had splattered old food (or possible old body fluids). Everything was sticky to the touch. Old band aids rolling on the floor as well. They didnt give her socks to walk around in. The staff never answered the call button when she was told she must call when she had to use the toilet. The next morning Mom told me she managed to clean herself up. She is a fall risk!! We asked for a piece of bread and was told we were out of it (during meal distribution). Really? Each time I came out to ask for something the uncaring staff started mumbling to each other..."oh boy we got another one". I wouldn't let my cat stay there because the litter box is full! I am praying she doesn't catch a disease. Shame on you and Medicare and your bull shit health inspection reports.

Sans Souci Blogs

My husband lived at The Grand, Whitestone for more than 3 years.

The Good:
1. Wonderful receptionist/phone people
2. cheerful building entry,
3. no odor upon entering in the building,
4. alert notch nursing and medical staff: they were on top of my husband’s serious health issues,
5. kind aides who worked hard and performed the most difficult of tasks,
6. my husband was always clean,
7. he thought the food was good,
8. social worker was concerned and kind,
9. recreation supervisor tried to provide stimulation,
10. dietician worked with me,
11. rehabilitative staff worked hard and included my input

Areas That Need Improvement:
1. As you go up the chain of command, the ability to communicate gets weaker: Either weeks can go by before one could get a reply to a call or email, or you have to contact again and again, or you get ghosted. I often felt like I was “yessed” to death,
2. Impossible to speak with a doctor: constant turnover, never available,
3. Staff working in hallways can be overly loud and boisterous,
4. Poor ability to complete important paperwork in timely fashion for claims,
5. Cramped rooms: Husband began in a room for two and was eventually moved to a room with 3 other people: his only light source was from fluorescent, he never saw the sun again. His bed was situated right next to bathroom and was constantly bumped by another patient’s wheelchair.
6. Patients often dressed in someone else’s clothes.
7. Sensitivity training when a patient dies and family is notified
ISSUE:
My husband entered with my small carry-on luggage filled with photos, books, clothing. He had shoes and a jacket. All of this went “missing” after he passed. Despite messages and emails to both the admin at The Grand and to corporate, I never received a follow-up. Instead, I was given a large carton of a few of my husband’s belongings mixed in with other people’s clothes: Imagine finding someone else’s: ONE shoe, a boot for a broken foot, tattered shirts and pants. It was shocking and mortifying. Admin promised to personally look for the missing things and call back. Never happened. That is not the way to handle such a sensitive situation. Perhaps a letter of apology? Token remuneration? I suggested they put in a claim via calls and email to the admin and corporate, to reimburse me, at least for my luggage. I was ghosted. Again.

For-profit facilities such as this could be more highly rated if sensitivity to patients and family was improved. I would be more than happy to elaborate.

This review will be situated on my blog.

kittykautz

When my mom was in late stage cancer she was admitted to the Grand for some rehab to increase her physical strength. I selected the Grand because they received high scores in the listing of Medicare facilities and we had known neighbors who stayed at the facility and who were happy with their stay. I found the Medicare ratings were accurate, as everyone in this facility worked to make sure my mom was comfortable and working towards her goal. The staff was knowledgeable, kind, responsive and understanding. The facility itself was clean and well maintained. I'd like to mention a few of the staff who stood out: Dr. Win and Erik Gonzalez (SW Director) for their professional assistance. Dr. Win was an expert in geriatric and end of life care, and Erik helped facilitate my requests for my mom's specific care. Esmerelda, the evening nurse, was so caring, my mom loved her. If your loved one needs rehab or nursing care, do not hesitate to use the facilities at the Grand.

Howie B

My mother spent the last 2.5 years in The Grand in Whitestone enjoying the compassionate and loving atmosphere that permeates the entire facility. I visited her on a daily basis and never witnessed anything other than a staff that totally caters to each and every patient .
A special shout out to Felicia who treated my mother like she was her own. Rarely you come across such a dedicated and loving person. The attention she provided my mother was far and above what can reasonably be expected from someone who is as busy as she is.
The Grand will always hold a special place in our hearts. God bless Felicia and the rest of the staff for their kindness and professionalism.
Howard B

Rolando Torio

We are extremely happy with the care and attention that everyone at The Grand has given my father thus far. He is 87 years old with Dementia and is currently there for rehab. My family and I visit him every day to observe his progress. Because of this we have noticed that the Staff gives him the extra care and attention he needs to feel happy and comfortable. We have nothing but good things to say about this place. This message goes his entire Care team; Nursing staff, Therapists, Social Workers, etc.... THANK YOU FOR EVERYTHING YOU DO!

Shazeeda Ryan

My dad had a heart attack in early December 2023, he was discharged to the grand facility for rehab. The rehab team was amazing and proactive, who ever is leading this portion of the facility is doing a good job.

The concern was the nursing care
They gave my dad a menu for food choices and not once did he get items from the menu he selected. Just the receipt showing that food was delivered, for example today’s receipt said scrambled eggs, toast butter, jelly but when the food came it had no toast, no apple juice, no jelly.
When he asked the nurse if he could have some toast the nurse said they were all out but it’s was 8am I’m the morning. The nurses ate in a room before the patients.
There was a older man 3 rooms down from my dad that cried and begged
“Help me, Help me, can I please have some water like everyone else. This haunted my dad, thank God he was alert to speak up for himself
He asked for a towel to go to the bathroom to have a sponge bath at 745am on Jan 3rd, at 9:45pm when I spoke to my dad he said no one brought it. We have so many concerning examples but a big one for us is concerns with medications being given
At 1100pm on Dec 30th a nurse came into my dads room to give him a shot
It was too late for my dad to ask questions the needle was given, when he asked what was it, he said it was a TB shot, why on earth would he need a TB shot, what’s more concerning is on Jan 3 just after 11pm the same nurse came in and woke up my dad to give him a TB shot, my dad asked why are you giving me needles so late at night, he said he forgot to do it earlier, my dad told him no
And the he gave him that need 4nights ago. Another example is the nurse came to my dad to say he’s dehydrated and needed an IV needle for 2 to 3 days
My dad kept mentioning that the needle in his arm was leaking a bit and he noticed the bag was going down.
It turns out after the 3rd day that the needle was in fact not down correctly and it was leaking so they took it out. The didn’t fix it or reattached the IV correctly. I guess they were not concern about the hydration.
We wonder what charges for the food is being billed to the insurance company or TB needles. My mom was at the hospital to bring my dad food if not I can’t imagine how many nights he would have gone to bed hungry bc the knife couldn’t cut though the slice of beef.
Anyway this is my first time ever writing a review but we just could not let this one go because of the other patients who don’t have a voice or someone to speak up for them

Maybe this we’ll go no where but we have requested from our insurance company the bill they have received from this facility to validate what was truly invoiced to them

Ashley Arboleda

My dad suffered a spinal cord injury back in April of 2022 and needs 24/7 care as he has very limited movement of his upper extremities and lower extremities. He has been in and out of the Northshore and 2 nursing homes- PLEASE DO NOT SEND YOUR LOVED ONES TO LITTLE NECK CARE CENTER AND MEADOW PARK IN FLUSHING!!! They have destroyed my fathers health causing him to have pressure ulcers on his lower back, left and right heel and his diabetes was never controlled. But then we decided to choose The Grand Rehabilitation in Queens and WOW this place is life changing it is a breath of fresh air. They are completely on top of his day to day care, physical therapy everything! They have doctors on call he has been evaluated by doctors. I have seen a dramatic change in all of his pressure ulcers they are completely healed!!

Ingrid the LPN on the 1st floor needs a damn raise and be promoted she is an angel and one of a kind. This place would be nothing without her. She has compassion towards all of her patients she is on top of everything. She is caring no matter how stressed out she maybe she never shows it. She goes above and beyond. This place is lucky to have her. It is because of her being observant she ordered labs and it turned out my father had a UTI and he got on antibiotics. I owe everything to her!! Thank you so much Ingrid if you ever read this. I wish we can replicate 1 million of you, we will forever be thankful for you!

As for the physical therapist they are on point and it is excellent I have seen such an improvement with his arms and legs. The other aids too are helpful and on top of their patients. Rachel she is the nurse supervisor on the 1st floor I must say she is on top of everything as well always helpful when I have questions. Thank you Rachel and to all of the staff at The Grand Rehabilitation. My father ended up passing May of last year and the amount of empathy and care they showed when he passed. I will never forget all the staff here, once again thank you to every single 1 of you ♥️