DePAW Pet Resort - Geneva, Illinois

Lindsay Butler

My dog Franklin LOVES Depaw. He couldn’t care less when I leave to drop him off. He is a blur in his pictures that I receive in his nightly report cards when he is boarded, because he is having too much fun to sit still! He is wiped out for days after a visit to Depaw, and for a dog with his energy level, I greatly appreciate that! I have personally gotten to know some of the staff, and I know the owner well, and I can say that they are wonderful, trustworthy, honest, and genuine people who truly want the best for your pet. Haven’t met a bad egg yet! Depaw is the best! It will be your pet’s home away from home.

Denette Rossi

If you truly care about your dog’s health, well-being, and overall happiness, DO NOT board them here. This facility and staff are not equipped to care for senior dogs, or any dog that might need a little extra attention. It seems like they care more about money than truly caring for your pet as if they were their own. I boarded my 13 year old lab mix here for 4 nights and this was my experience. Mind you, I paid for the TLC package ($100 per night)

• Report cards were sent inconsistently or not at all. They only put positive things on the report cards. They provided maybe 3 pictures per day, never a video. I had to call to ask them to put my dog’s walk times on the report card and even after that they left out most of his walk times.

• I was never told that my dog had any accidents.

• I was never told that he would urinate just before administering his medication. Clearly, he was scared, and I was never contacted. They said my dog didn’t seem scared because he wasn’t shaking…

• They blatantly ignored my instructions when it came to medication. I was told they left medication wrapped in cheese for an hour in his suite, and when he didn’t eat them, they unwrapped them and pilled my dog. Not only did I never state to leave it on the floor for an hour, I never said to take it out of the cheese when pilling my dog. I’m sure the medication was disintegrated by that point and caused trauma for my dog during the process. I believe they didn’t wrap his medication in cheese because I was given pretty much all the cheese back that I provided.

• I provided a bag of treats to be given immediately after pilling my dog, and I was given back a full bag. Which means they didn’t positively reinforce my dog like I asked after shoving pills down his throat.

• The night I picked my dog up and realized what went on, I called DePaw and left a message with an induvial to have the manager call me. I never received a call. I then emailed maybe 5 days later, and I finally got a call a week later.

When I talked to the manager, she had no explanation as to why my instructions weren’t followed. She really didn’t know what to say to me. She apologized once and wasn’t sincere at all. To be paying $400 for a facility to clearly disregard my instructions and make up their own when it comes to my dog’s medication is completely unacceptable. Don’t you think they would communicate if my dog urinated all over his bedding when it was medication time? No. It wasn’t even included on a report card. I was across the country and thinking only good things since that’s all they would include on report cards. Even when I called a few times during his stay, they never mentioned anything.

These people don’t care. They’ll withhold pertinent information regarding your pet. They showed no empathy. No matter what you put for instructions on your pet’s profile, DePaw will end up doing whatever they want. Please don’t leave your dogs here. I really wanted to like this place. DePaw I hope you do better. This is not the “award winning dog boarding” that is advertised in the least.

Kelsey Demetralis

I have been taking my dog Lyla here for over two years and she loves it! She’s always excited to hang with the pups and the staff. The grooming is great and they greet her and myself with excitement every time. I feel like she’s in great hands with people who really care for her!

Alec Dorn

Cannot say enough great things about DEPAW. We have done one on one training with Grace, who is so knowledgeable and a really sweet person. We've done pack walks led by Deb, who really knows her stuff and makes dog training fun. Additionally, we have trusted our pup to board with DePAW countless times over the last year and have really enjoyed getting to know the staff and they take such great care of the dogs.

Highly recommend this facility for ANYTHING per related!

Mackenzie Retallick

Such a kind and loving staff! I love that they truly are all animal people & take such good care of our fur baby!

Mary Rose Williams

I think this is a great place! My dog had a wonderful time and was well supervised and I'm going to bring him back for a playdate again, I think he's going to go every week!!

Olivia Crowley

Unprofessional establishment. Dogs are on pavement all day and treated poorly. If you want your dog to get pets and love don’t send them here! Dogs are exposed to bleach and cleaning chemicals regularly. Unimpressed with their lack of abilities to care for my dog 👎🏼

Kerri Johnson

If you take your pup here, and drive around the building down commerce drive, you will see this kennel they put dogs in all the time. No greenery for them to even pee on. The first time I witnessed it, it was a short haired pitty in the snow and 17 degrees absolutely shouting and barking to get let in. I had to physically walk in to the business and tell them to let that poor baby inside. This place charges way too much to be putting your dog in an empty kennel in the cold and rain and when they jump on the doors to come in and bark for 10 minutes or more at a time, they come out and yell at your dog. I have complained many times because I work on the same street, and they’re always rude. Then they always let the dog in RIGHT AWAY. Don’t take your dog here, I wouldn’t. Not for the price! This is just one of the times I witnessed this!

Side note in this video this poor guy had already been barking for 10+minutes, and it was raining/sleeting outside. Then the worker finally came out after I called and complained, and she started screaming at him and intimidated him to back away from the door. I wish I would have kept recording but I HAD TO CALL